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Review summary
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What people talk about most
Reviews shaping this summary
i booked domestic flight in Saudi Arabia & still itinerary not received, amount got deducted form account , when called customer care it says the number is wrong
Company replied
I have very bad experience with this company. I am asking everyone not to buy any tickets from this company never. Don’t do the same mistake as I did by trusting them while thinking that they have an... See more
Company replied
Honestly the worst experience I’ve ever had with a travel agency. I booked a flight through them (Order: GGU95S4G), and from start to finish it was just frustration. I was passed around betwe... See more
Company replied
Company details
Written by the company
يُعد Mytickets.ae وكالة سفر رائدة على الإنترنت متخصصة في تقديم خدمات شاملة لتنظيم السفر. نحن نقدم مجموعة واسعة من الخدمات بما في ذلك حجز تذاكر الطيران والفنادق، مما يجعل تخطيط رحلتك سهلاً وآمناً. بفضل واجهة الموقع البديهية، يمكنك العثور بسرعة على أفضل الخيارات لرحلتك بأسعار مناسبة. هدفنا هو ضمان أعلى مستوى من الخدمة والدعم لعملائنا في كل مرحلة من مراحل رحلتهم. اعتمد على Mytickets.ae في رحلاتك – شريكك الموثوق في عالم السفر.
Contact info
TTN Eesti OU 405 office, 4-7 F. R. Kreutzwaldi St., 10120 , Tallinn, Estonia
- +16467818051 +9718000320941 (United Arab Emirates)
- info@mytickets.ae
- mytickets.ae
2.4
Poor
616 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
watch out!
I order 4 tickets with "mytickets" for british (B.A.) on may 2024.
B.A. cancelled the flights, because the situation in my country.
Till today and after many many mails and phone call, I didn't get refund.
Today I spoke with the airlines (B.A.) representative, and she told me, that they (B.A.) refund the agent long time ago.
Unbelievable!
now i wait for the new story of them.
Please, don't buy from "mytickets"
benney
Right now "mytickets" sent me a mail, that they are out of game, and I need to work directly with B.A. - shame of them.
Don't buy anything from mytickets all over the world, it's a waste of time and money 😢🤬
March 18, 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Benney,
We sincerely regret the inconvenience you have faced and understand your frustration regarding the refund process. Please know that we take such matters seriously and appreciate you bringing this to our attention.
According to the airline’s policy, refunds are processed directly by the airline in such cases. The airline has informed us that you need to contact them directly for the refund to be issued to you. Unfortunately, we do not have confirmation of any refund being sent to our account.
If you have received confirmation from the airline that the refund was transferred to our company, we kindly ask you to provide us with this document. We will be happy to investigate further and assist you in resolving this matter as quickly as possible.
We understand how frustrating this situation is and truly appreciate your patience. If you need further assistance, please don’t hesitate to reach out.
Reply from https://mytickets.ae/
Dear Mohammad,
We’re sorry for your experience. Your request for a ticket refund due to the death of a close relative was unfortunately rejected because, at the time of submitting the request, you did not provide the necessary supporting documents. This is a requirement set by the airline, and we must follow their policies.
If you have any further questions, please don’t hesitate to contact us.
DO NOT BOOK WITH THIS COMPANY
Until now I am waiting to refund my ticket canclation money, I contacted the airline and they told that they refunded the ticket money already, and when I contacted the mytickets.ae, they said send the email evidance from airline and I shared the email evidance with them, however, until now more than 3 days waiting after what happended above and until now I did not receive my money
PLEASE AVOID THIS BOOKING FLIGHT COMPANY
DO NOT BELEIVE THEM BECAUSE I CONTACTED THE AIRLINE AND THERY CONFIRM TO ME THAT THEY REFUNDED MY MONEY AND I SENT THE AIRLINE CONFIRMATION EMAIL TO THE FLIGHT BOOKING (MYTICEKTS.AE) AND STILL SAYING SAME THING THAT THEY DID NOT RECEIVE CONFRMATION EMAIL FROM AIRLINE AND STILL WAIT FOR THAT
DO NOT BELEIVE THEM AND AVOID THIS BOOKING FLIGHT COMPANY
I DISPUTE THE TRANSCATION AND I WILL TAKE MY MONEY FROM MYTICKETS.AE BY LOW
February 7, 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Rosey,
We understand your frustration and sincerely apologize for the delay in processing your refund. Once we receive confirmation from the airline, refunds typically take a few business days to be processed back to the original payment method.
Since you have already provided the email evidence, our team is actively reviewing your case. We kindly ask for your patience while we finalize the transaction. If you need further assistance, please reach out to our support team, and we will do our best to expedite the process.
Scam
Scam, they give you a price and then when you pay the price changes for illogical reasons.
February 15, 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Walid,
We’re sorry to hear about your experience. Flight prices are constantly updated by airlines, and in rare cases, they may change before the ticket is issued. We understand how frustrating this can be.
To assist you further, could you please provide your booking number or the buyer’s email address? This will help us review your case.
Reply from https://mytickets.ae/
Thank you for your feedback! We're glad to hear that your booking experience was smooth and hassle-free. If you ever need assistance, we're here to help!
Avoid MyTickets AE
Avoid MyTickets AE – Feels Like a Scam!
I booked a flight through MyTickets AE, and it was canceled. Since then, I have been stuck in a never-ending battle trying to get my refund. It's been over three months, and every time I reach out via email or phone, I get the same generic excuse: "It's still under review."
Out of frustration, I personally contacted the airline I was supposed to fly with, and they confirmed that they processed the refund over a month ago. Yet, MyTickets AE continues to claim they haven't received anything. So where did the money go?
This company is completely unreliable, and their customer service is useless. They keep stalling, hoping customers will just give up. It honestly feels like a scam!
If you value your time, money, and sanity – stay far away from MyTickets AE. I do not recommend them at all.
February 6, 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Volobuyev Danil,
We sincerely regret the frustration and inconvenience you have experienced regarding your refund. We understand how important it is to receive timely updates, and we apologize for any delays in communication.
As an intermediary, we process refunds only after receiving the amount from the airline. Since you mentioned that the airline confirmed processing the refund, we will immediately investigate this matter further. Please rest assured that we are not withholding your money, and we will work to resolve this as soon as possible.
Our support team will provide you with an update via email regarding the status of your refund. If you have any further questions, please don’t hesitate to reach out.
Very good App and easy to use they have…
Very good App and easy to use they have a great website and prices
February 5, 2025
Unprompted review
Reply from https://mytickets.ae/
Thank you for your positive feedback! We're glad to hear that you find our app and website easy to use and that you're happy with our prices. We appreciate your support and look forward to serving you again!
The team was so helpful and kind with…
The team was so helpful and kind with me, and they assisted as a priority for changing my trip back,
Thank you so much for your support
January 13, 2025
Unprompted review
Reply from https://mytickets.ae/
Thank you so much for your kind words! We’re thrilled to hear that our team could assist you promptly and make the process of changing your trip back easier. Your satisfaction means the world to us, and we’re always here to help whenever you need support.
Safe travels, and we look forward to assisting you again in the future!
Extremely Disappointing Service
Extremely Disappointing Service – AVOID AT ALL COSTS
I deeply regret choosing mytickets.ae for my travel plans. My flight was canceled, and the experience dealing with this agency has been nothing short of infuriating.
When I reached out to the airline at the airport, I was told that the agency (mytickets.ae) was responsible for processing my refund. However, upon contacting the agency, I was coldly directed back to the airline, leaving me caught in a loop with no resolution.
Their response to my concerns was shockingly dry and devoid of any empathy or responsibility. Hiding behind "terms and conditions" while offering no real solutions for their customers is unprofessional and downright disrespectful. Their email responses lack any sense of accountability, and their inability to take action shows a complete disregard for their customers' trust.
This level of service borders on outright negligence, and their lack of care for their customers' well-being is appalling. This will be the last time I ever deal with this agency. I will make it a point to warn everyone I know to avoid mytickets.ae.
If you value your time, money, and peace of mind, stay away from this agency. Their poor service and dismissive attitude are not worth the hassle.
Add after the agent's response
Dear Team, Thank you for responding to my review. However, I must address an important point in your reply. You mentioned that you have initiated a refund request for my canceled flight. I find this surprising, as I did not provide any details about my flight or booking in the review. This raises serious questions about the validity of your claim and whether any real action is being taken or if this is merely an attempt to save face after my negative feedback. The lack of professionalism and empathy I experienced during my earlier interactions with your agency is well-documented in my review. Adding this claim, which appears baseless given the lack of information you have about my specific booking, only reinforces my perception of poor service and inadequate customer care. If you are genuinely attempting to address my issue, please provide evidence of the refund request you claim to have initiated and share any progress updates. Otherwise, I cannot help but view this as another instance of your agency's unwillingness to take responsibility or deliver meaningful solutions to its customers.
January 2, 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Tamer,
Thank you for taking the time to share your feedback. We deeply regret that your experience with our service has been disappointing and that you felt unsupported during an already stressful situation.
To clarify, we have taken the initiative to create a refund request for your canceled flight in our system. We will contact the airline on your behalf to expedite the refund process. Please be assured that we are committed to resolving this issue as quickly as possible and will keep you updated on any developments.
We sincerely apologize for any miscommunication or lack of empathy you may have experienced during your interaction with us. Your feedback is invaluable, and we will use it to improve our communication and service processes.
If you have further questions or concerns, please do not hesitate to reach out to us directly. We appreciate your patience and understanding while we work to resolve this matter.
UPD 09/01
Thank you for your review and for raising your concerns. We would like to clarify that we identified you based on the personal data left on the Trustpilot website, which allowed us to locate your booking and address your issue directly.
Regarding the action taken, you should have received two emails at the buyer's email address associated with your reservation, detailing the submission of refund requests. Since our appeal to the airline has already been processed, we will send the information received from the airline to your buyer's email today. Please wait for this communication.
We sincerely apologize for any misunderstanding and inconvenience caused during this process. Our aim is to resolve your issue as efficiently as possible.
An amount greater than that stated on…
An amount greater than that stated on the financial receipt was deducted.
January 1, 2025
Reply from https://mytickets.ae/
Dear Mr. Ahmed,
Thank you for reaching out to us with your concern. We sincerely apologize for any confusion regarding the amount deducted from your account.
Please be assured that we take such matters seriously. Could you kindly share a copy of the financial receipt along with the transaction details? This will allow us to investigate the issue thoroughly and provide you with a resolution as quickly as possible.
You can send us the data by email at info@mytickets.ae in order to maintain the confidentiality of the buyer's information.
If the discrepancy is confirmed, we will promptly address it and ensure the appropriate action is taken.
Thank you for your patience and understanding. We look forward to resolving this matter to your satisfaction.
Horrendous experience
Absolutely horrendous. My flight was cancelled 24 hours before I was due to depart and I couldn’t do the alternative flights offered so I had to cancel my flight and request a refund. I specifically made sure before cancelling the ticket on the phone to the call centre that I would receive a refund for the flights, they said yes and said I would know within 24 hours. So I went ahead and cancelled and since then I have been waiting 3 months for a full refund (baring in mind I had to book a direct Emirates’s flight last minute as my flight was cancelled which cost me 5000AED, so at this point I am almost 8500AED down). I have STILL not received the refund and said it could be anything up to 6 months and I cannot understand why. Everytime I email they send me the same email saying they are awaiting information from the airline but at this point, 3 months later, it’s a joke and I’m not getting anywhere. Now I have read majority of these reviews I am incredibly worried. There has been zero reassurance from the company on their part and I desperately need that refund as I am being charged interest on the credit card it was put on!!!!! Insane that they can do this, especially when I was told on the phone a completely different story.
September 21, 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Alice Blackledge,
Thank you for sharing your feedback. We deeply regret to hear about your experience and the distress it has caused. Please allow us to clarify and address the situation.
Firstly, we sincerely apologize for the delay in processing your refund. We understand how frustrating and financially burdensome this has been for you. While we strive to process refunds as quickly as possible, please note that in cases of flight cancellations, the refund timeline is often determined by the airline's policies and processing times, which are beyond our control.
Regarding the information provided during your call, we regret any confusion caused. Our team always aims to provide accurate and transparent information, and we will review your case internally to ensure better communication in the future.
We can confirm that we are actively following up with the airline on your behalf to expedite the refund process. Unfortunately, in some cases, the timeline for receiving funds from the airline can extend to several months.
To provide reassurance, we take your concern seriously and will escalate this matter to prioritize its resolution.
We truly appreciate your patience and understanding, and we deeply regret the inconvenience caused.
UPDATE 30/12
We refunded your money today, December 30. We have already sent more detailed information to the buyer's email. Usually, the funds are credited to the buyer's account within 1-3 business days. If the funds have not been credited to the account after this period, we will provide you with a refund confirmation. You can use it to clarify the status of the transaction with your bank.
WORST AIRLINE WEBSITE
This is the worst company I’ve ever dealt with in refunding my ticket. After filling a refund I never heard anything. I dont trust this company better use Go to gate trip.com and almosafer is the best you will get the refund within 24 hours. I file my refund on 17 December until now no any news of the refund.
December 17, 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Gen,
Thank you for providing the necessary identification details. We have submitted your refund request to the airline and are currently awaiting their authorization to proceed with the refund.
Please note that the timeline for refund processing depends on the airline's policies, and we are closely monitoring the status of your request. Rest assured that we will notify you as soon as we receive an update.
We apologize for the delay and any inconvenience caused. Should you have any further questions, feel free to reach out—we’re here to assist you.
Very quick and good help towards this…
Very quick and good help towards this agent
December 17, 2024
Unprompted review
Reply from https://mytickets.ae/
Thank you for your feedback!
We’re delighted to hear that you received quick and helpful service from our agent. Providing excellent support is our priority, and your kind words mean a lot to us.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Don't book through them
It's a scam
We booked ticket. Payment received in full. Got confirmation and even a mail of ticket issuance. But later we are asked to pay more as flight is fully booked. However you pay more you get the same flight.
We are promised to be receiving full payment which we agreed and went through a lot of distress as the whole plan was to be rescheduled.
The refund is awaited
Hoping we will recieve the fund.
December 10, 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Divya,
We sincerely apologize for the inconvenience and frustration caused by this situation. Unfortunately, ticket prices can sometimes change unexpectedly due to airline policies, and availability is not guaranteed until the booking is fully confirmed on their end.
We want to assure you that your refund has already been processed and sent to your account. As a rule, refunds typically take up to 24 hours to reflect in your bank account, depending on your bank’s processing times.
If you have any further concerns or questions, please don’t hesitate to reach out. Thank you for your understanding, and we truly regret the distress this has caused you.
Terrible service
Terrible service, be aware this company is a fraud. I cancelled my tickets because of their mistake but have been waiting for my refund since May 2023.
December 15, 2023
Unprompted review
Reply from https://mytickets.ae/
Dear Mian,
Thank you for sharing your feedback. We apologize for the inconvenience you’ve experienced and want to clarify the status of your refund.
The refund request is currently under consideration by the airline. We regularly send them reminders, but we have not yet received their authorization to proceed with the remaining refund. We are also awaiting their response.
However, please note that part of the funds for your tickets, which the airline authorized earlier, has already been refunded to the buyer’s account on September 27, 2023, in the amount of 1268.54 EUR.
We appreciate your patience and understanding as we work with the airline to resolve this matter. Should you have any further questions, please do not hesitate to contact us.
It's a fraud
It's a fraud! beware.
thay canceled my tickets and never gave me back my 1000$ refund. You cant reach them they are only writing you back apologizing answer from chatGPT.
November 14, 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Customer,
The airline has yet to request a return of our tickets. However, we have decided to issue a refund from our company while we wait for the airline to authorize the refund. We returned the money today. Funds are usually credited to the buyer's account within 3 business banking days.
We are sorry that your experience was not positive and we hope that this solution will help you solve your problem.
Frauds
Frauds. Avoid at all costs. I bought a ticket with a "smart ticket" option, so that I may be able to change the ticket date in case of visa delay or rejection. When things didn't workout I requested to push the date but their response was:
"Dear Customer,
As per the fare conditions of your ticket, changing the date of your flight is not possible.
You may consider booking a new ticket with your desired dates."
I then requested for a refund and they said:
"
Dear Customer,
According to the airline policy, your tickets are nonrefundable. These rules are specified in the ticket fare conditions and we are unable to change them.
"
When I tell them that I bought a smart ticket option which clearly states that the ticket may be changed or refunded, they say:
"You can review terms and conditions which you agreed on our website.
According to the fare rules, your ticket is non-refundable. This means that only unused airport taxes and fees are allowed to be refunded."
Avoid at all costs. Ignore the lying 5 star reviews.
Honestly my fault for trying to save up and taking a risk.
October 23, 2024
Unprompted review
Reply from https://mytickets.ae/
Hello!
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your booking number or customer email address.
FRAUD
FRAUD!
I purchase my tickets with them for emirates flight Nice-Dubai, when I arrive to check in it turned out that My Tikets.ae purchase my tickets with miles of other person. Airline refuses to board me obviously as this is suspicious of fraud. It has been extremely annoying stressful situation. Better to book on airline websites directly even if you pay more
October 12, 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Marina Metropolitan,
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your booking reference or customer email address.
OUTSTANDING ASSISTANCE
MY name is Dr. Farhan aslam.i wanted to refund ticket of my daughter.despite la lot efforts,i couldnot follow steps. Then i clicked customer support onb line.MS. Sofiia Melnyk handled my case very nicely and got all steps succesfully for refund Tto relieve my agony THANKS
October 6, 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Dr. Farhan Aslam,
Thank you so much for your wonderful feedback! We’re delighted to hear that Sofiia Melnyk was able to assist you effectively with the refund process for your daughter's ticket. It’s great to know that she could help alleviate your concerns.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help!
Best regards,
Customer Support Team
Sometimes negative reviews don't matter
Hello everyone, I’m an African with no affiliation to this company, so my review is completely honest. I recently booked a flight for a friend traveling from Dubai to Ghana through Mytickets.ae. After past bad experiences with third-party booking sites like Eilago.com, I was skeptical, especially since Mytickets.ae didn’t have the best online reviews. However, I noticed that they responded thoughtfully to both positive and negative reviews, which made me give them a chance.
To my surprise, the process went smoothly. I received a booking confirmation email with order number
(WA168G0S) right after the payment was confirmed, and about 1 hour later, I had my ticket and itinerary. I felt compelled to share this because, despite the negative reviews, my experience was positive. It seems the company has improved and is providing good service now.
Thank you, Mytickets.ae. I’d recommend anyone skeptical to give them a try.
September 25, 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Ralph Agyemang,
Thank you so much for sharing your honest feedback and for giving us a chance despite your initial skepticism. We’re thrilled to hear that your experience with Mytickets.ae went smoothly and that we could exceed your expectations.
We continuously strive to improve our services, and it’s rewarding to know that our efforts are being noticed. Your recommendation means a lot to us, and we truly appreciate the time you took to share your positive experience.
If you or your friend need any further assistance in the future, we’re here to help!
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