I booked a ticket and completed the payment, but the invoice was not issued. The system showed a message stating that the invoice had been prepared and would be sent to the registered email within 3 h... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
i booked domestic flight in Saudi Arabia & still itinerary not received, amount got deducted form account , when called customer care it says the number is wrong
Company replied
I have very bad experience with this company. I am asking everyone not to buy any tickets from this company never. Don’t do the same mistake as I did by trusting them while thinking that they have an... See more
Company replied
Honestly the worst experience I’ve ever had with a travel agency. I booked a flight through them (Order: GGU95S4G), and from start to finish it was just frustration. I was passed around betwe... See more
Company replied
Company details
Written by the company
يُعد Mytickets.ae وكالة سفر رائدة على الإنترنت متخصصة في تقديم خدمات شاملة لتنظيم السفر. نحن نقدم مجموعة واسعة من الخدمات بما في ذلك حجز تذاكر الطيران والفنادق، مما يجعل تخطيط رحلتك سهلاً وآمناً. بفضل واجهة الموقع البديهية، يمكنك العثور بسرعة على أفضل الخيارات لرحلتك بأسعار مناسبة. هدفنا هو ضمان أعلى مستوى من الخدمة والدعم لعملائنا في كل مرحلة من مراحل رحلتهم. اعتمد على Mytickets.ae في رحلاتك – شريكك الموثوق في عالم السفر.
Contact info
TTN Eesti OU 405 office, 4-7 F. R. Kreutzwaldi St., 10120 , Tallinn, Estonia
- +16467818051 +9718000320941 (United Arab Emirates)
- info@mytickets.ae
- mytickets.ae
2.4
Poor
616 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Affordable....
September 1, 2024
Reply from https://mytickets.ae/
Thank you for your feedback! We're glad to hear that you found our services affordable. Providing good value is important to us, and we're happy we could meet your expectations.
If you have any other questions or need assistance, feel free to reach out.
terrible
terrible
on the site, when you order a flight, no place for ordering a luggage, no option to order seats.
after connecting by mail, i got an offer for suitcases and seats, the seats cost double then at the airline. no information. no way to cancel the deal. terrible, i never had a bad experience like that/
August 24, 2024
Unprompted review
Reply from https://mytickets.ae/
Hello!
We urgently check the information according to your order. As soon as we finish the inspection, we will certainly inform you.
UPD
After checking with our technical team, we confirmed that there was an option to select seats and luggage during the booking process. We understand how frustrating this situation must be, and we want to make sure everything is resolved for you.
We've forwarded your request to the ticketing department to issue an invoice for the selected seats and luggage. Please note that the cost of these services is determined by the airline through their internal booking system.
If you have any further questions or need additional assistance, please don't hesitate to reach out. We're here to help.
Reply from https://mytickets.ae/
Hello!
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your booking number or customer email address and describe the situation you encountered in more detail so that we can assist you.
Horrible AND MOST SHITie service
Horrible services!
Please do not book with them.
I booked my flight with them and 1 week before departure date they cancelled my flight without any reasoning. The "arranged" flight was not acceptable because they added a 12 hour layover which extended my total flight duration. I've been checking with them regarding my refund for the past 3 months and till date they can't give me any update, let alone they can't even provide me with how much the refund would be! Agents have no idea and there's simply no one who could answer the questions properly. I've been back and forth in emailing them and all they reply back with they will update me once they hear back from an airline.
May 4, 2024
Unprompted review
Reply from https://mytickets.ae/
Dear, Daniya!
We would like to inform you about the current status of your refund request for the tickets. As of now, the airline has not yet authorized our refund request. However, we understand the importance of this situation for you and have decided not to wait for the airline's confirmation. We have already made the decision to process your refund as a priority.
The refund was processed today (21.08.2024), and you should see the funds credited to your account soon. Typically, this process takes a few days, depending on the banking system.
We sincerely hope that this gesture on our part will help resolve the matter quickly and without any further inconvenience. If you have any additional questions or require further assistance, please do not hesitate to contact us. We are always here to help.
We would greatly appreciate it if you could update your feedback and let us know if your issue has been resolved.
Reply from https://mytickets.ae/
Thank you for your kind words and for choosing our service! We're thrilled to hear that you had a positive experience. We look forward to welcoming you back in the future.
Safe travels, and see you again soon!
Couldn't have been worse
I wanted to book a flight but their website wouldn't tell me how many pieces of luggage I would get. I called them and they said they weren't able to tell me how many pieces I'd get unless I had bought the ticket first. So they wanted me to commit to paying $450 before I find out if I can bring my stuff home. Probably the worst airline booking website I have used in my life. I will never be booking with them and I probably just avoided a scam.
August 11, 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Raphael Haddad,
Thank you for sharing your experience with us. We're very sorry to hear that your booking experience was frustrating and did not meet your expectations. We understand how important it is to have all the necessary information before making a purchase, especially when it comes to luggage allowances.
Your feedback is valuable, and we will use it to improve our website and customer service. We apologize for the inconvenience you experienced and assure you that our intention is to provide clear and accurate information to all our customers.
If you have any further questions or need assistance, please feel free to reach out.
The flight is after two days and I…
The flight is after two days and I still didn’t get a confirmation email from them I don’t know if my flight is confirmed or no the whole thing is messed up.
August 1, 2024
Reply from https://mytickets.ae/
Dear Faisal,
Thank you for your feedback, and I apologize for any inconvenience caused. We understand your concern, especially with your flight just two days away.
I have just resent the tickets to your email. Please check your inbox (and spam/junk folder just in case) to confirm. If you still have any issues, please let us know immediately, and we'll assist you right away.
Thank you for your understanding.
No refund despite a wait of 5 + months
I booked a ticket on 24 Dec 2023, for the date: 5 April 2024 the payement was successful, I received confirmation email with Order #4JRX07TX. However, in February 2024 the airline announced about the cancellation of the flight.
I contacted h t t p s : / / mytickets .ae/ to check if it was possible if it was reschedule. At first, they said Yes. But at the last moment they said they cannot do that. Then I requested for refund on April 7, 2024 I raised a request for refund. Despite the fact airline clearly specify on their website that the refund will be returned in 7 business days. I was informed by the h t t p s : / / mytickets .ae/ that refund will be given in 90 days. (as of today 124 days have passed)
Since then despite raising repeated request and chatting with their representatives, h t t p s : / / mytickets .ae/ has not returned the payment. They only give false promises.
Before giving my review on this website I have sent another email to them about the above-mentioned points. They should give an excuse that "they dont identify me as a passsenger or ther customer". I hope they read my email and this review and return my amount at the earliest.
August 6, 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Md Habibullah,
We urgently check your order information and the status of your refund.
We ask you to wait a little longer.
We will update our answer here as soon as possible.
06/08
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you’ve encountered over the past several months.
After thoroughly reviewing your case, we understand the delays and lack of communication have been very distressing. Our team has decided to expedite the refund process before receiving a response from the airline. Today, we have processed the refund for the tickets.
Please check your email for confirmation of this refund. We hope this resolution meets your expectations and restores your trust in our services. If you have any further questions or need additional assistance, please don’t hesitate to reach out. We are here to help and ensure that this matter is fully resolved to your satisfaction.
Thank you for your patience and understanding.
Live chat
Great support from the live chat in a timely manner and quick solution. Special thanks to Ms. Marta.
August 2, 2024
Unprompted review
Reply from https://mytickets.ae/
Thank you for your kind feedback! We're thrilled to hear that you received great support from our live chat team and that Ms. Marta provided a timely and effective solution.
We'll be sure to pass along your special thanks to her. If you need any more assistance, please don't hesitate to get in touch. We're here to help!
Reply from https://mytickets.ae/
Dear Amalie Amy C Periyan Miranda,
Thank you for your feedback.
We understand your concern regarding the waiting time for your tickets. We would like to inform you that the tickets were issued half an hour after you made the order and completed the payment. Please check your email, as we have sent the tickets to you.
If you have any trouble locating the email, please check your spam or junk folder. Should you still be unable to find the tickets, please do not hesitate to contact our customer support team, and we will assist you promptly.
Thank you for your patience.
many times i lost the time of payment…
many times i lost the time of payment as no way from you side to inform me that i should pay the fees of changing my flight, only sending email and that not enough to take care of what should do, you need to think of new way to inform your customers by calls, or text SMS for example
2nd: why i should pay 2 payment for adjust date and luggage ? it should be one payment in same time .
July 24, 2024
Unprompted review
Reply from https://mytickets.ae/
Dear SHAABAN HUSSEIN Tolbah,
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your reservation number or customer email address.
Try to avoid MyTickets
A. 2 of the 3 passenger names were misspelled.
I never misspellt a passenger name in my whole life. The company refused to help, and only due to British Airways devoted services we were able to embark.
B. MyTickets changed the flights 2 times! Ruined my vacation!
June 30, 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Yair Nadah,
Thank you for your feedback.
We regret to hear about the issues you faced with your booking. We would like to clarify that we do not intentionally change passenger data to incorrect ones, as it is not in our interest to do so. We strive to ensure that all details are accurate and apologize for any inconvenience caused. We appreciate that British Airways was able to assist you in this matter.
Regarding the changes in your flights, we would like to inform you that these changes were made by the airline. We do not have access to alter flight departure times. Our role is to inform our customers about such changes as soon as we receive the information from the airline.
We apologize for any inconvenience this has caused and understand how it may have affected your vacation plans. Your satisfaction is important to us, and we appreciate your understanding in this matter.
Excellent service
Thanks to Iryna support and dedication, my request to refund will be processed in short time.
July 20, 2024
Unprompted review
Reply from https://mytickets.ae/
Thank you for your wonderful feedback!
We're delighted to hear that you received excellent service from Iryna. Her support and dedication are truly commendable, and we're glad she could assist you with your refund request.
Your satisfaction is our priority, and we appreciate your kind words. We look forward to serving you again in the future.
thanks Sofiia Melnyk
thanks Sofiia Melnyk
appreciated your quick support
July 13, 2024
Unprompted review
Reply from https://mytickets.ae/
Thank you for your feedback! We're glad to hear that Sofiia Melnyk provided you with quick support. We appreciate your kind words and will be sure to pass them along to her. If you need any further assistance, please don't hesitate to reach out.
Sara - Kudos!
Sara
Customer Care Service, 24/7
+16467818051
Sara is very prompt in her responses. although she's not the one who resolved the issue. but the fact that there is someone who's trying to assist you in times of confusions really feels great.
July 9, 2024
Unprompted review
Reply from https://mytickets.ae/
Thank you for your feedback!
We are glad to hear that Sara from our Customer Care Service provided prompt responses and was there to assist you. We strive to support our customers effectively, and your appreciation is truly valued. If you have any further concerns or need assistance, please don't hesitate to reach out.
marta was helpful and answered all my…
marta was helpful and answered all my questions
July 4, 2024
Unprompted review
Reply from https://mytickets.ae/
Thank you for your feedback! We're delighted to hear that Marta was helpful and able to answer all your questions. Providing excellent customer service is our top priority, and it's great to know that we met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help!
Very easy and fast services
July 2, 2024
Reply from https://mytickets.ae/
Thank you for your positive feedback! We’re thrilled to hear that you found our services very easy and fast. Your satisfaction is our top priority, and it’s great to know we met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Thank you for choosing Mytickets.ae. We look forward to serving you again.
Very poor service on refund
Very poor service on refund. It has been six months I have not received my refund for the canceled tickets. the worst part it the tickets were not canceled by me but the airlines. It is better to pay more rather than wait for the refund which seems very difficult or near to impossible. This ticketing platform is cheating passengers in the name of refund. I doubt they have intentions to pay your money. Please avoid using this website.
February 19, 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Deepak Agarwal,
We sincerely apologize for the delay in processing your refund. We understand your frustration and regret the inconvenience this has caused you.
We want to inform you that our agency processed the refund on June 19. Typically, funds are credited to the buyer's account within 1-3 business banking days. If the funds have not been credited to your account after this period, we will provide you with a refund confirmation that you can use to check the status of the transaction with your bank.
Thank you for your feedback and for using our services. We are committed to resolving this issue for you as quickly as possible. If you have any further concerns, please do not hesitate to contact us directly.
Worst online travel ageny I have dealt…
Worst online travel ageny I have dealt with.
I booked my ticket and bcoz of death case I had to amend the flying dates, so bcoz of their weird process I have to send a kind request to them first and wait for their reply.
5 hours passed now and I have never heard from them while I'm requesting for same day flight!!!
I keep calling and chasing them and their answer was that I should have sent the request 24hrs before,, my deep apology dear respectable travel agency bcoz my family member didn't write to us to notify of his death!!!
Such unprofessional people to deal with, slow process while on other websites you can go directly change the booking and pay for it and that's it. But unfortunately, I didn't know how weird you are until I dealt with you.
To update you guys, finally after calling Emirates Airlines and begging them to assist us considerg the emergency case, we were assisted only by Emirates Airlines manager who approved amending the tickets through the airlines, bcoz they are more human and know how to assist others, and after 9 hours of submitting our request to mytickets they replies to us asking for a payment of 3700 aed, while Emirates Airlines charged us 1560AED.
At the end mytickets agency not only unprofessional but they are also scammers, unreliable and hungry for money. good luck with your stupid business scammers!!
June 15, 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Marina Monir,
Thank you for taking the time to share your feedback. We are very sorry to hear about your recent experience and the unfortunate circumstances surrounding your travel plans. Please accept our sincere condolences for your loss.
We aim to provide an efficient and compassionate service, particularly in emergency situations, and it is clear that in your case we did not meet these standards. We understand the frustration caused by the delay and the process you have had to go through. Your feedback highlights areas where we need to improve, including handling emergency requests and ensuring timely responses.
We are reviewing our procedures to ensure we can offer more immediate support in emergency situations. Our goal is to provide a seamless experience for our customers, and we are sorry that this was not the case for you.
Regarding the cost of changes, we as an intermediary receive different prices from the airline for adjusting the ticket than the airline can offer directly to the passenger.
Thanks again for the feedback. We hope to be able to improve our service for you in the future.
Reply from https://mytickets.ae/
Thank you for sharing your positive experience with us. We are delighted to hear that Iryna Basara was very helpful to you.
Providing excellent customer service is our top priority, and we are thrilled that Iryna was able to assist you effectively. Your feedback is greatly appreciated and will be shared with Iryna and the rest of our team.
If you have any further questions or need additional assistance, please do not hesitate to reach out to us.
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