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Rated 5 out of 5 stars

I've bought several products from My Volts over the years - various replacement power supplies and also Candy Cords cables. They have all been high quality, low price and exactly as described on the w... See more

Rated 1 out of 5 stars

Items received were not suitable for the products they stated they could be used with as listed on the MyVolts website. The specifications clearly didn't match the hardware descriptions so complete... See more

Company replied

Rated 5 out of 5 stars

purchased plug adaptor from My Volts for my Bioenergiser Circulation Maxx Circulation. Ordered on Monday 15th November.2021 I received Email on the same day saying order received, on the 16th Nove... See more

Rated 5 out of 5 stars

I've ordered a few items from Myvolts over the years. They've often resolved issues for me, and when a manufacturer doesn't supply a power adaptor (which I find ridiculous) or i need new but at a go... See more

Company details

  1. Electronics Company

Written by the company

myVolts is a small Irish company, based in Dublin, focused on providing modern and innovative power solutions for home, mobile and professional devices - mainly for musicians and other mobile creatives. With well over a decade of experience in online retail and power, both customer engagement and product expertise are at the heart of our business. We aim to provide well-designed and flexible power delivery solutions to exactly meet the needs of our customers.


Contact info

4.2

Great

TrustScore 4 out of 5

139 reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

wrong item, and shocking customer service

I ordered a replacement power supply charger from them, item received in good time, however the wrong item was received, you can only contact them through the support site, had a reply to my first email, i replied, then nothing, so had to go else where, shocking customer service will not use again.

June 12, 2020
Unprompted review
MYVOLTS logo

Reply from MYVOLTS

Fortunately, we have listened to such Customer voices and have invested a lot of thought, time and effort to improve our customer service quality and response times since then. Try us! It's not the same company anymore.

Rated 5 out of 5 stars

I thought it was a scam website because…

I thought it was a scam website because I hadn't received anything since May but my order just came in..I am sooooo happy because it's the right item and I feel very bad for leaving a bad review before. Anyone reading this, be patient please because its not a scam. U will get ur item. How can I delete a previous review or complaint

June 8, 2020
Unprompted review
Rated 5 out of 5 stars

brilliant company

Amazing company. Great products but most of all fantastic customer service. They kept me fully up to date with my order and delivery, and also sent an email shortly after to make sure I had everything I needed, if I had any issues they assured they would be able to help with no hassle, a very personal company and I would absolutely re order from them and recommend to others, I strongly dissagree with the negative reviews on Myvolts

June 1, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, even if I did not manage to get my order because of territorial and warehouse issues. Anyway, I found an alternative way to get the products. Those comments down-below are mean and hysteric.

May 15, 2020
Unprompted review
Rated 1 out of 5 stars

SONY BLUETOOTH SPEAKER ADAPTOR

Ordered a replacement charger for a Sony speaker which was sent fairly quickly but unfortunately is either faulty or they sent the wrong one. Despite numerous emails and Facebook messages they have not resolved this issue. Really bad customer service and I would definitely not recommend this company

May 4, 2020
Unprompted review
Rated 1 out of 5 stars

Received no confirmation email

Received no confirmation email, no shipping advise and get no response from the “helpline” team. Very worrying that I’ve just lost/wasted money as I paid for extra for fast delivery...

April 22, 2020
Unprompted review
Rated 1 out of 5 stars

Faulty item, no customer service.

Ordered an adapter, which when it finally arrived did not work. The cover is also separating from the base, so it is probably dangerous as well. They have not replied to two emails & I refuse to use a premium rate number. Despite some of the (few) good reviews I do not think they are a reputable company.

March 3, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Would like to say I found these people very helpful and genuinely cared that I was happy with my order I would definately use them again customer service was excellent

January 16, 2020
Unprompted review
Rated 1 out of 5 stars

Received wrong items

Received wrong items
Can’t find any details on how to return
There’s no email address and only a premium rate telephone number. How can they make it so difficult to return a item that they sent in error. Awful will definitely not use or recommend

January 10, 2020
Unprompted review
MYVOLTS logo

Reply from MYVOLTS

Things have improved since! Now each of our websites has a fully featured Support section with some key Frequently Asked Questions (and answers) to let you find your answers to the most common queries, as well as multiple simple contact forms that enable you to get in touch with us by email quickly. Regarding the issue David raised here - he eventually managed to get in touch with us a few days later and we sent the correct items to him by tracked service at our own expense. Packing errors do happen once in a blue moon, try hard as we might... We are sorry.

Rated 5 out of 5 stars

Adaptor for very old keyboard - perfect

Looking for a plug/adaptor for a very old (prob 25/30 years old) keyboard, MyVolts came up trumps, very reasonable price, very speedy delivery and it works - perfect. Communication was good too.
I cannot fault the product or the service

December 30, 2019
Unprompted review
Rated 1 out of 5 stars

Absolutely a scam

September 19, 2019
Unprompted review
MYVOLTS logo

Reply from MYVOLTS

For the record: this Customer placed their order on 6th September 2019 and it was shipped out still on the same day! The fact that this review, so dramatic in its brevity, is posted 13 days later lets us thing the order was held up by international post. We can't know for sure if the order arrived though because the Customer does not seem to have ever emailed us - we found no emails from him and and we always reply to absolutely every customer's message we receive.

Rated 2 out of 5 stars

Placed an Order almost two weeks ago

Placed an Order almost two weeks ago, they were fast to reply and tell me that my order was confirmed. I've emailed multiple times and have not gotten any answer or responses from them for any tracking information. today is the last day these cables can come in. so let's hope they do. If not i am going to request a refund.

September 18, 2019
Unprompted review
Rated 5 out of 5 stars

I found this company excellent.I…A Great Company Very Positive Experience

I found this company excellent.I ordered an adapter on Monday 2nd and had my order delivered on Wednesday 4th. They also emailed me three times with updates on my order. They were very professional and very friendly. I would say my experience with MyVolt was absolutely positive and I will definitely be using them again.
I do not understand why there are so many 1 star rating for this company.

September 4, 2019
Unprompted review
Rated 1 out of 5 stars

Halfords power pack 200 charger

Ordered charger for Halfords power pack 200.
it has to be charged at 13.5v minimum but they sent charger which is only 12.4v max
sent email but no reply...
checked on parcel return adrress is Switzerland!!!

waste of money....

August 8, 2019
Unprompted review
MYVOLTS logo

Reply from MYVOLTS

Just to be clear - back then we were shipping from our partner facility in Switzerland, yet this is no longer the case. We ship from the Netherlands now and the new warehouse is able to deliver orders across Europe within 2-3 business days. And one thing never changed: we NEVER required any customer to send back a product that proved incompatible or faulty at their own expense.

Rated 1 out of 5 stars

Where is my cable

I ordered a cable for my mixer on June 13th and even today, after paying, I received nothing. customer service is really bad I requested to receive either the ordered cable or the refund of the money spent as soon as possible but nobody answers the questions I sent. I do not recommend anyone to buy from this company because they take the money and do not send you anything

June 30, 2019
Unprompted review
MYVOLTS logo

Reply from MYVOLTS

We were not at our best performance back then in 2019... Reading this we can see how things have improved. For the record, we did respond and re-shipped the order to the Customer by tracked service at our own expense.

Rated 1 out of 5 stars

Having made 5 calls this morning for…

Having made 5 calls this morning for customer support I am still awaiting a reply, but after leaving several phone numbers e-mail address, no contact except leave a message.
My in stock order was supposed to be received 18/06/19 instead the e-mail I received stated 20th to 24th, hence the calls and e-mails to sort this out. The site says it will be sent out the same dame if ordered before 1pm. I ordered at 8-13am 3 hours later I am still wauting for some response. 4 calls at a cost of ??? 3 e-mails 2 on site messages, really bad at communication and a fee from the telephone company for each call WE make, good business men but bad business ???? Try somewhere else if possible.
N Bowles

June 17, 2019
Unprompted review

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