Neighborhood Assistance Corporation of America Reviews 852

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 270 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some customers also noted that the booking process can be tedious and requires a lot of paperwork and patience. A few other people also felt that the initial qualification process was tough, and some experienced issues with staff professionalism and communication, including rescheduled appointments without notice and difficulty with the online system.

What people talk about most

Staff

People report positive experiences with staff. Many customers praise the counselors for being helpful,... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the helpfulness and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the valuable guidance, education, and... See more

User experience

Clients share positive opinions on the user experience, often describing it as informative, structured, and... See more

Booking process

Consumers find the booking process to be ambiguous. Many reviewers acknowledge that the process is thorough,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our first NACA appointment went really well. Our NACA counselor Ellen Peterson was very patient, knowledgeable, and reassuring. There is a lot of paperwork and it can feel tedious, but Ellen gave us v... See more

Rated 5 out of 5 stars

This program is great for low to moderate income individuals. The workshop is the first step in the right direction. They ensure that you leave with no questions. Even if you have some later, they pro... See more

Rated 5 out of 5 stars

I have to say that trying to purchase a home can be stressful especially if you don't know where and how to start. I was fortunate enough to be paired with NACA counselor Ellen Petersen, whose experie... See more

Rated 5 out of 5 stars

NACA has made home buying possible for me. And the best part is I am learning about homeownership along the way. I know a conventional loan lender wouldn’t be so helpful and educational. Thanks for he... See more


Company details

  1. Non-Profit Organization

Written by the company

NACA’s primary goal is to build strong, healthy neighborhoods in urban and rural areas nationwide through affordable homeownership.


Contact info

4.8

Excellent

TrustScore 5 out of 5

852 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

KEEP THE FAITH !

What made my experience great was the accountability from my counselor. She’s knowledgeable with the process of knowing exactly what needs to be done to ensure you become NACA qualified. One thing that I can say the company is doing well is allowing being a homeowner to become reality!

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

First time Buyer

The process requires effort and time on your part in terms of prequalification requirements, but my counselor Dwayne is very patient and takes his time to guide me through the home buying process. I'm almost to the finish line and I'm excited to start my new journey with NACA.

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Home buyer

I'm a first-time home buyer. I'm so glad for Antonio who is directing me in the right path for home ownership

September 17, 2025
Unprompted review
Rated 5 out of 5 stars

My partner and I have had a great…

My partner and I have had a great experience so far with Sharlene! The website has been easy to access and move through. It’s been a very encouraging experience and excited to continue working with them!

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great so far!!

So far everything has been clearly explained and the turn around time has been fast. So far no giant rloadblock and its a great program!

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Incredible Experience

Incredible Experience working with Miguel Correa during the NACA home buying process. He's been extremely informative and responsive and has answered so many of my questions. When I first started this process I was extremely overwhelmed but now I am much more confident and understand what I'm getting into. Thank you NACA and Miguel for the opportunity.

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

Have been in the NACA process for over…

Have been in the NACA process for over a year, I've had the pleasure of working with my counselor Ellen who has been great in supporting the home buying process. Recommend to any first time home buyer to pursue their first home purchase with NACA.

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

NACA Expierence

The NACA experience has been incredibly helpful. From their well-organized in-person events to their assistance programs that support low-income families in achieving homeownership, they offer real opportunities. I think it's amazing that you can get approved in just one day — as long as you're consistent and committed to doing the work.

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

Heliot G.

The NACA program has been wonderful! Antonio has been the best on helping us understand the program and has provided us all the information that is needed for us to be able to become homeowners!

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

Our Naca journey

My husband and I have been on our journey with NACA and we are hopefully in the final stages before we submit our file for approval. Dwayne Jordan has been our counselor and he has been great every step of the way! He has encouraged us through the steps and explained how to get the proper documents in on time. We are excited to build our first home and prayerfully soon, we'll be able to share our testimony!! Grateful for this opportunity with NACA.

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

My experience with NACA has been good…

My experience with NACA has been good so far. I've attended my pre-counseling session and an in-person workshop. The process is pretty straight forward and my counselor has been a great help.

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

I praise God for NACA program they have…

I praise God for NACA program they have made a way to help minorities of different caliber to be able to become home owners who thought they couldn’t afford to. I am in my early stage of the program and it’s been amazing to learn hands on what goes into being a home owner Naca teaches you behind the scenes dealing with paperwork, credit (which they do very differently from a realtor) they do not go by credit score’s. You will attend a class that goes through the steps and what you will need to do to ensure your process goes smoothly as possible for all parties involved. You don’t have to worry about having thousands of dollars to put down on a home. I’m own state permanent disability and if NACA can help me they can help you to become a home owner. Theresa Kelly

June 29, 2025
Unprompted review
Rated 5 out of 5 stars

I’m still early in the process with…

I’m still early in the process with NACA, but I already appreciate the their history and what the organization stands for. They’ve built a legacy around fighting for access to affordable homeownership in communities like mine, and it feels powerful to be a part of that mission.

Even though I haven’t gone through all the steps yet, I can already see how intentional they are about making sure homeownership isn’t just an individual achievement, but something that strengthens entire neighborhoods. I’m also looking forward to the required participation aspect — I like that it’s not just about me buying a house, but about contributing back to the broader movement for housing justice. I think this is what keeps us all connected to something bigger, even after we have benefited personally.

So far, my experience has been encouraging, and I’m excited to keep going.

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

Ms. Ellen Peterson is the person I was looking for

Ms. Ellen Petersen was sent to me because of my prayers. I have been working on purchasing a home since 2024 - I guess if you want it bad enough you'll get up and do it. I have been working - like a dog - to make this dream come true. I have worked with different lenders, advisors, counselors, etc. But no one was able to help me learn, grow, and understand like Ms. Ellen. And no matter what, you can be rest assured that, while you may not be ready for a house today - which is so frustrating - you will be 1000% financially ready for that house when the time comes. And won't that just feel the best?

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

It’s a very great homebuyer program 

I started my process with NACA and I can say so far so good when I first heard about it I thought it was a scam, but I am in the middle stage of the process and everything is going great. I would recommend anybody that’s looking to buy a home to look into NACA. It’s a very great program. I’ve tried many first home buying programs and no one has top NACA so far so if you have the time and the patience, please look into it. It’s a very great program. 

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

And awesome experience 

Mrs Slater is awesome, she guide me and my fiancé, through the whole process patiently explain each process. I learned a lot about credit report, budget and money and accounting for all of my money being spent on a monthly basis. I think that this is a awesome program. I truly enjoy the process and learning along the way. 

August 14, 2025
Unprompted review

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