Najaf RugsReviews 

306
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often finding them even more beautiful and vivid in person than depicted online, with many appreciating the craftsmanship and unique designs. The delivery service is frequently highlighted for its speed and efficiency, with items arriving promptly and well-packaged to ensure protection. Reviewers also commend the exceptional customer service, noting the helpfulness and excellent communication from the team, making the purchasing process smooth and enjoyable. However, some people were dissatisfied with the delivery service, specifically mentioning issues with UPS being inefficient and difficult, and a lack of clear explanation regarding import fees.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising the rugs as beautiful, unique, and... See more

Quality

Customers consistently note positive experiences with quality, often describing items as authentic,... See more

Delivery service

Consumers express satisfaction with the delivery service, frequently highlighting prompt and speedy arrivals,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers consistently praising the high... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having loved my recent trip to Türkiye so much I was looking to purchase some genuine vintage rugs to remind me of that wonderful country. I was very pleased after much searching to come across Najaf... See more

Rated 5 out of 5 stars

A mesmerising and memorable experience to visit Najaf Rugs at Prahan. **Maria is so graciously warm and inviting, sharing their most beautiful pieces and the history of the wools and weaving pro... See more

Company replied

Rated 5 out of 5 stars

I have bought a many rugs from Najaf Rugs over the last few years and I have always been impressed with their wide range, quality, pricing and customer service. I live in a rural area and the shipp... See more

Company replied

Rated 5 out of 5 stars

Maria was just amazing in helping me find a new rug for my lounge room floor. This was done without me being instore. It is perfect in every way - quality, colour and size. Her customer service is e... See more

Company replied


Company details

  1. Rug Store
  2. Carpet Store

Written by the company

We're the home of beautiful handmade Rugs & Textiles, sourced all over the globe, just for you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

306 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(306)

44 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very satisfied

The process for buying online was easy and the delivery was quick. Really excellent service and we are very happy with our rug.

December 20, 2021
Najaf Rugs logo

Reply from Najaf Rugs

Thank you so much for the 5-star review Carolyn! We really appreciate it.

Rated 5 out of 5 stars

Excellent rug in perfect colours

Excellent rug in perfect colours. Super fast delivery. This is our 3rd rug and they are all fantastic.

December 17, 2021
Najaf Rugs logo

Reply from Najaf Rugs

Always a pleasure to provide you with more rugs Tammy! You have the best taste. Thank you for trusting us with all your rugs.

Rated 5 out of 5 stars

Fabulous experience!!

A beautiful shop owned by the most delightfully honest family. With the patients of saints they rolled out many rugs as I navigated my way through their glorious stock. After bringing home serval choices to see in my home, I settled on 2 beautiful pieces. I will definitely be back for others & encourage anyone looking for rugs to go to Najaf Rugs.

December 6, 2021
Unprompted review
Najaf Rugs logo

Reply from Najaf Rugs

Thank you so much for the kind words Julie! We appreciate the review and are so happy that you had a great experience with us. All the best with your rugs and hope to see you again soon.

Kind Regards,
Maria

Rated 5 out of 5 stars

Fast and friendly service and a gorgeous rug

Fast and friendly service followed by delivery of a beautiful rug in gorgeous colours that’s soft underfoot.

December 6, 2021
Najaf Rugs logo

Reply from Najaf Rugs

Thank you so much for the kind words Tara! We hope you're loving your beautiful rug.

Kind Regards,
Maria

Rated 5 out of 5 stars

Najaf rugs fantastic service

I ordered my rug on Saturday and it arrived in Perth on Friday. Excellent service and a beautiful rug. I’m thrilled to bits with it!

December 3, 2021
Najaf Rugs logo

Reply from Najaf Rugs

Thank you the 5-star review Fiona! We really appreciate it.

Rated 5 out of 5 stars

Beautiful & unique rug

Beautiful & unique rug which is exactly as described & photographed. Stunning! Also very quick shipping.

December 2, 2021
Najaf Rugs logo

Reply from Najaf Rugs

Thank you for the review Alex! We hope you love your rug forever.

All the best,
Maria

Rated 5 out of 5 stars

Fantastic service, excellent value

Ordered the rug on Monday (from Melbourne) and received it next day (NSW) in the middle of the pandemic! Fantastic service. Beautiful rug. Excellent value.

November 2, 2021
Najaf Rugs logo

Reply from Najaf Rugs

Thanks so much for taking the time to review us Christine! We appreciate your kind words.

Kind Regards,
Maria

Rated 5 out of 5 stars

Happy 1st time customer

Rug was as described, well made, and delivered promptly along with a lovey thank you note and detailed care instructions. Excellent lock-down service.

October 24, 2021
Najaf Rugs logo

Reply from Najaf Rugs

Thank you so much Toni! We're so pleased to hear of your positive experience with us.

Kind Regards,
Maria

Rated 5 out of 5 stars

Excellent product and very good service

The product (a camel bag) was exactly as pictured - colour, size, condition. The price was fair, delivery was very prompt. You cant ask for more than that. There a lots I'd like to buy on their web site. Will just have to save some money but will definitely be keeping an eye on the web site.

October 4, 2021
Najaf Rugs logo

Reply from Najaf Rugs

Thank you so much for the kind words Viv! We're so happy to hear of your great experience and look forward to helping you out again.

Maria

Rated 5 out of 5 stars

Good experience

Good experience.
This was my second purchase and like the first time, the rug arrived very promptly and looked exactly as it did on the website. Very happy.

September 21, 2021
Najaf Rugs logo

Reply from Najaf Rugs

Thank you so much Jane! It's always lovely to see return customers, we appreciate it!

Kind Regards,
Maria

Rated 5 out of 5 stars

Najaf snd Maria were perfectly in tune…

Najaf snd Maria were perfectly in tune with what I wanted and needed to make my home feel warm and complete. The rugs are gorgeous and make us happy whenever any of my family sees them and stands on them in bare feet! I am so grateful I found Najaf, an honest trader in a complicated world. Thank you. Wendy

September 15, 2021
Najaf Rugs logo

Reply from Najaf Rugs

Thank you so much Wendy! You chose the most beautiful rugs, we're so pleased that you're happy with them. Thank you for being such a lovely customer.

Kind Regards,
Maria

Rated 5 out of 5 stars

Beautiful Afghan Rug

Our new Afghan Kazakh Hall Runner arrived yesterday, professionally packaged and within 4 days of ordering. Perfect for our space and exactly as advertised; size, colour and feel. Beautifully made product, highly recommended.

September 8, 2021
Najaf Rugs logo

Reply from Najaf Rugs

Hi Janine,

Thank you so much for the lovely review! We're so glad you're happy with your new rug.

Kind Regards,
Maria

Rated 5 out of 5 stars

Beautiful saddle bag

Beautiful saddle bag, as described with prompt delivery.Highly recommend

September 3, 2021
Najaf Rugs logo

Reply from Najaf Rugs

Thank you for the 5 star review Barbara! We appreciate your kind words and support.

Kind Regards,
Maria

Rated 5 out of 5 stars

Beautiful rug I received

Beautiful rug I received. Exactly as mentioned on their website. Fast delivery as well.

August 27, 2021
Najaf Rugs logo

Reply from Najaf Rugs

Thank you so much for the 5-star review Marie! We appreciate your kind words and business.

Kind Regards,
Maria

Rated 5 out of 5 stars

Beautiful rugs and helpful service

So happy with my beautiful rug. Maria and the team were extremely helpful and kept me updated on my order. Highly recommend Najaf if you are looking for a new rug

August 27, 2021
Najaf Rugs logo

Reply from Najaf Rugs

Thank you so much Ellen! We're so pleased to hear that you're loving your new rug. Your positive feedback means a lot to us.

Kind Regards,
Maria

Rated 5 out of 5 stars

My Afghani Maimana kilim rug

My Afghani Maimana kilim rug, a birthday present for my daughter, is beautiful. The vegetable dyes give subtle colours. The weaving is obviously done by an experienced craftsperson and the wool is a coarse, tough variety which I believe is typical of Hazragi and Ghilzai sheep from that region. It arrived only a few days after I ordered it. My family were also interested to read the history of the owner of the business. Thank you!

August 14, 2021
Najaf Rugs logo

Reply from Najaf Rugs

Thank you so much for the lovely review Barbara! We hope you enjoy your new kilim for many years to come.

Kind Regards,
Maria

Rated 5 out of 5 stars

Amazing service

Amazing service. Website was very easy to navigate - rug was delivered the next day with a lovely note attached including how to care for our new rug.

August 2, 2021
Najaf Rugs logo

Reply from Najaf Rugs

Thank you so much Kristina! We're so happy to hear of your positive experience, we hope you enjoy your rug for years to come.

Kind Regards,
Maria

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look