Najaf RugsReviews 

306
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their beauty, unique designs, and excellent quality, often noting that the rugs are even better in person than depicted online. Many people appreciate the craftsmanship and the premium feel of the rugs, which are seen as long-lasting treasures. Reviewers also frequently commend the speedy delivery, with items arriving well-packaged and protected, often exceeding expectations for quickness. The customer service is consistently described as exceptional, with staff being helpful, communicative, and invested in ensuring a positive experience. However, some customers also noted issues with the delivery service, and found customer services difficult to deal with. A few other people also felt that delivery charges and import fees were not clearly explained and were unexpectedly payable upon delivery.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising the beautiful, unique, and... See more

Quality

Customers had positive experiences with quality, consistently praising the excellent condition and... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the promptness and efficiency of... See more

Customer service

People report positive experiences with customer service, highlighting its high standard and excellence.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having loved my recent trip to Türkiye so much I was looking to purchase some genuine vintage rugs to remind me of that wonderful country. I was very pleased after much searching to come across Najaf... See more

Rated 5 out of 5 stars

A mesmerising and memorable experience to visit Najaf Rugs at Prahan. **Maria is so graciously warm and inviting, sharing their most beautiful pieces and the history of the wools and weaving pro... See more

Company replied

Rated 5 out of 5 stars

I have bought a many rugs from Najaf Rugs over the last few years and I have always been impressed with their wide range, quality, pricing and customer service. I live in a rural area and the shipp... See more

Company replied

Rated 5 out of 5 stars

Maria was just amazing in helping me find a new rug for my lounge room floor. This was done without me being instore. It is perfect in every way - quality, colour and size. Her customer service is e... See more

Company replied


Company details

  1. Rug Store
  2. Carpet Store

Written by the company

We're the home of beautiful handmade Rugs & Textiles, sourced all over the globe, just for you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

306 reviews

5-star
4-star
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1-star

Asks customers to review

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4.9

All reviews

(306)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Service was impeccable

Service was impeccable, and professional. Friendly genuine interaction and customer service. Definitely recommend this business and products.

June 4, 2024
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Reply from Najaf Rugs

Thank you so much, Tiziana! It was a pleasure helping you find the perfect rug. We hope you love it forever.

Best,
Maria

Rated 5 out of 5 stars

Gorgeous Najaf rugs

First of all, I loved the huge range of rugs and even better that they were on sale. At first it was hard to choose a rug. I used the 'wish list' function and worked from there based on size, colour and price.

I was also impressed with the efficiency in which my online order was handled....thank you

June 4, 2024
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Reply from Najaf Rugs

Thank you so much, Helen. We appreciate your kind words greatly.

Rated 5 out of 5 stars

Beautiful carpet

Beautiful carpet, a truly one off of high quality. Fast postage and well pack.

May 22, 2024
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Reply from Najaf Rugs

Thank you for the 5-star review, Mark. We hope you love your new rug forever.

Best,
Maria

Rated 5 out of 5 stars

Fabulous Najaf Rugs

I have now bought 2 rugs from Najaf Rugs and really love them I have already recommended them to family and friends great selection delivery was incredibly quick am very happy 🙏

April 18, 2024
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Reply from Najaf Rugs

Thank you so much for your continued support; we greatly appreciate it. We hope you're loving both your rugs!

Rated 5 out of 5 stars

Our experience was fantastic Thank you…

Our experience was fantastic Thank you so much for your time. We love our new rug the quality is amazing and we definitely will be recommending family and friends

March 26, 2024
Unprompted review
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Reply from Najaf Rugs

Thank you for your 5-star review! We greatly appreciate it.

Rated 5 out of 5 stars

High Quality & Great Customer Service

Purchasing was easy! Rug arrived within 2 weeks and matched the photos and description exactly.
Very happy with how it looks and the quality is exactly what I was expecting for the price. Top Notch!

January 10, 2024
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Reply from Najaf Rugs

Thank you so much, Salina! We appreciate your 5-star review.

Rated 5 out of 5 stars

I bought quite a few items from Najaf…

I bought quite a few items from Najaf Rugs and I thoroughly enjoyed the experience. I am not an expert but the merchandise appears to be of excellent quality and very fairly priced. The service was just terrific. The Najaf team is so warm, friendly helpful and knowledgeable. The rugs and other items have so much charm and personality. Likewise the staff. I do hope you go and see for yourself. Enjoy!!!

January 15, 2024
Unprompted review
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Reply from Najaf Rugs

Thank you so much for your glowing review, Udesthra. We greatly appreciate your continued support. It's always lovely having you in-store. I look forward to your next visit.

Kind Regards,
Maria

Rated 5 out of 5 stars

Maria was fantastic

Maria was fantastic. She took time. Time to understand my needs and budget. I never felt pressured. She wanted me to have the rug that suited me. It was only a small purchase but that wasn't a problem. They would be top of my next purchase list. The rug was as described well priced and arrived promptly.

December 15, 2023
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Reply from Najaf Rugs

Thank you so much for your incredibly kind words, Katherine. It was a pleasure helping you find the perfect rugs.

Kind Regards,
Maria

Rated 5 out of 5 stars

Beautiful hand embroidered kilim

Fantastic and efficient service from Najaf Rugs - Maria was very helpful in sending me additional photographs of the rug I was interested in. I now have a very special hand embroidered woolen kilim to light up my flat. I had to move two other Najaf rugs to a new space to fit in the new kilim so it's like I have three new rugs instead of just one! So good!

December 13, 2023
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Reply from Najaf Rugs

Thank you so much for your 5-star review, Brian! We appreciate your continued support so much.

Best,
Maria

Rated 5 out of 5 stars

Trust and quality

I was nervous about buying a rug online but the Najaf company has been professional and reassuring from the start. My daughter wanted her new bedroom to be like Mr Tumnus’ cosy space in Narnia! The rug is perfect, arrived in Perth promptly and is very good quality. I must remember the name!

November 30, 2023
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Reply from Najaf Rugs

Thank you so much, Corinne! We're pleased to hear of your positive experience and hope your daughter loves her rug forever.

Rated 5 out of 5 stars

Simply the best rugs and impeccable service

Over the last few years we have bought several rugs from Najaf. Most in person at their magnificent shop. The last online. Their website is great and provides several perspective photos for every rug for sale. Najaf's rugs are authentic, exquisite and provide a rare opportunity to own and enjoy masterfully created rugs. The last purchase was despatched within 2 days of placing the online order! Highly recommend

November 28, 2023
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Reply from Najaf Rugs

Thank you so much, Grant! Your continued support over the years has meant the world to us. We hope you're loving all your beautiful rugs, old and new.

Kind Regards,
Maria

Rated 5 out of 5 stars

Great rug; timely process; poor delivery.

For us, we have the rug we wanted within 3 business days of ordering. The packaging was perfect. The actual delivery was questionable. We heard the doorbell however, the delivery person had pulled away in his vehicle in the short time it took us to get to the door. In our view, we would have preferred to have the package 'handed to us' personally and not left at the front door.

November 23, 2023
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Reply from Najaf Rugs

Thank you so much, Phillip, for taking the time to share your feedback with us. We truly appreciate your input and are delighted to hear that you promptly received the rug you wanted.

We apologise for any inconvenience caused by the delivery experience you described. We understand the importance of a personal and secure delivery process. We have noted your feedback and assure you that we take this feedback on board. We will review our courier services to ensure that such instances are minimised in the future.

Kind Regards,
Maria

Rated 5 out of 5 stars

The rug was available the same day we…

The rug was available the same day we ordered it online and all went so smoothly when we picked it up. But the really wonderful aspect was that Mr Mazari's daughter Maria agreed to a special request we made on behalf of our young Afghan refugee friends who have very recently managed to find safety in Spain. We asked if her father might be willing to sign his two books so we could send them to our friends. He did this and Maria then posted the books to us. That is way more than "customer service". It is an act of kindness and compassion on a wholly different level.

November 22, 2023
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Reply from Najaf Rugs

Thank you so much for your incredibly kind words, Dorothy; we appreciate it beyond belief. We thank you for visiting us in-store and hope to meet in the future with some Afghan tea.

Rated 5 out of 5 stars

Beautiful rug and excellent customer service

Beautiful rug and excellent customer service! Recently, I purchased a new rug from Najaf Rugs and I am absolutely delighted with it. The rug is made of high-quality materials and is beautifully crafted. It is also very soft and comfortable underfoot. I have already received several compliments on my new rug and I would highly recommend Najaf Rugs to anyone looking for a high-quality, beautiful rug.

November 20, 2023
Unprompted review
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Reply from Najaf Rugs

Thank you so much for your glowing review; we greatly appreciate it! We hope you're loving your new rug.

Rated 5 out of 5 stars

Experience the unique, authentic and the warmth of family business

I bought four rugs from Najaf. They are all great quality, making my place look neat, tidy, and sophisticated. The whole experience dealing with them is outstanding, with excellent customer service, great communication (including ordering online), and the warmth of the family business. These make the whole experience unique and authentic.

November 12, 2023
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Reply from Najaf Rugs

Thank you so much for your continued support, Fia. We appreciate your kind words and 5-star review!

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