Najaf RugsReviews 

306
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often finding them even more beautiful and vivid in person than depicted online, with many appreciating the craftsmanship and unique designs. The delivery service is frequently highlighted for its speed and efficiency, with items arriving promptly and well-packaged to ensure protection. Reviewers also commend the exceptional customer service, noting the helpfulness and excellent communication from the team, making the purchasing process smooth and enjoyable. However, some people were dissatisfied with the delivery service, specifically mentioning issues with UPS being inefficient and difficult, and a lack of clear explanation regarding import fees.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising the rugs as beautiful, unique, and... See more

Quality

Customers consistently note positive experiences with quality, often describing items as authentic,... See more

Delivery service

Consumers express satisfaction with the delivery service, frequently highlighting prompt and speedy arrivals,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers consistently praising the high... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having loved my recent trip to Türkiye so much I was looking to purchase some genuine vintage rugs to remind me of that wonderful country. I was very pleased after much searching to come across Najaf... See more

Rated 5 out of 5 stars

A mesmerising and memorable experience to visit Najaf Rugs at Prahan. **Maria is so graciously warm and inviting, sharing their most beautiful pieces and the history of the wools and weaving pro... See more

Company replied

Rated 5 out of 5 stars

I have bought a many rugs from Najaf Rugs over the last few years and I have always been impressed with their wide range, quality, pricing and customer service. I live in a rural area and the shipp... See more

Company replied

Rated 5 out of 5 stars

Maria was just amazing in helping me find a new rug for my lounge room floor. This was done without me being instore. It is perfect in every way - quality, colour and size. Her customer service is e... See more

Company replied


Company details

  1. Rug Store
  2. Carpet Store

Written by the company

We're the home of beautiful handmade Rugs & Textiles, sourced all over the globe, just for you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

306 reviews

5-star
4-star
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1-star

Asks customers to review

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4.9

All reviews

(306)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All good

Good product well priced and prompt delivery. Will shop here for my next rug too!

April 23, 2023
Najaf Rugs logo

Reply from Najaf Rugs

Thank you for the 5-star review, Paul! We look forward to helping you out again.

Kind Regards,
Maria

Rated 5 out of 5 stars

Wonderful rug

Wonderful rug, great communication and quick delivery. We have purchased 3 rugs from Najaf and very happy with them all.

April 12, 2023
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Reply from Najaf Rugs

Hi Suzy,

Thank you so much for the 5-star review! We appreciate your return business so much.

Best,
Maria

Rated 5 out of 5 stars

Najaf and Maria know rugs!

Najaf and Maria know rugs!! Always such a pleasure to deal with them. I love my new rug!

April 2, 2023
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Reply from Najaf Rugs

Thank you, Sue! It was so lovely helping you with your rug.

We hope you love your rug forever.

Best,
Maria

Rated 5 out of 5 stars

Gorgeous rugs excellent service

Firstly the website was easy to use and navigate with great photos of the rugs. So a great first impression. When I was nearly ready to buy I rang and Maria was extremely helpful. The rugs arrived quickly here on the Sunshine Coast and wow we were delighted with them. Beautiful and as shown in the pics. They look stunning. Great service and rugs

March 26, 2023
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Reply from Najaf Rugs

Thank you so much for the kind words, Lisbet; it was a pleasure helping you with your rugs.

Best,
Maria

Rated 3 out of 5 stars

Major colour difference from pictures

The website is very clean and easy to navigate.
Shipping was very fast ! (Au based) my order
arrived within a few days, I was very surprised.
However the rug I received is completely different
to what I was expecting. The picture shown on the
website isn't very saturated, kind of greyish, which
is what I was looking for. However after opening
my rug my heart sank, the rug is so much more
warm toned then what's shown on the photo. I
understand camera quality etc. can effect how the
photo turns out. But I still can't help but feel
disappointed. Especially because it is a beautiful
rug, just not something I would have picked if seen
in person. I'm so sad at the colour difference. I
also don't want to risk sending it back for a refund
as if something happens to it during
transportation it is not covered under their refund
policy.

March 1, 2023
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Reply from Najaf Rugs

Hi Aisha,

Thank you for taking the time to review us! We greatly appreciate all feedback.

I'm sorry to hear that you were disappointed with the colour difference; it's always so tricky with handmade items like rugs as the wool, pile and knots all play a factor in possible colour change alongside different computer monitors displaying it differently.

I wish you would've contacted us directly, as I would've done my absolute best to ensure you had a rug you were 100% happy with. However, if you would like, I can still exchange the rug for you - this time, additional iPhone photos can be provided to help you choose.

As for the return transportation, this is at the buyer's risk per our Terms and Conditions, but in our 20 years of business, a parcel has never gone missing if that eases your worries.

Please feel free to contact me directly at 0415869501 or maria@najaf.com.au if you would like to chat about your order and any possible ways I can help you further.

Best,
Maria

Rated 5 out of 5 stars

Great experience

The I ordered from Najaf was delivered quickly even though it had to travel all the way from Australia to Greece. Najaf provided great tracking and I was able to see its progress along the route. Upon receipt, it was even more beautiful than I expected. I was very pleased with the entire interaction and great customer service.

January 11, 2023
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Reply from Najaf Rugs

Thank you so much, Paul! We're so excited that your beautiful kilim got to you safely.

We hope you enjoy it forever.

Rated 5 out of 5 stars

Najaf Rugs lovely to deal with

Maria is so knowledgable and helpful in regard to the Najaf rugs. Buying a rug from Najaf Rugs was a pleasure.

November 22, 2022
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Reply from Najaf Rugs

Thank you, Amanda! It was a pleasure to help you out. I hope you're loving your rug.

Best,
Maria

Rated 5 out of 5 stars

Fast shipping

Fast shipping
Excellent packaging
Loved the personal touch with the note
Product was as described

October 25, 2022
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Reply from Najaf Rugs

Thank you for the 5-star review, Sarah! We appreciate it so much.

Kind Regards,
Maria

Rated 5 out of 5 stars

Absolutely love the rug I got

Absolutely love the rug I got from Najaf. The quality was excellent for a vintage piece, price was really good and shipping was very fast and free! Will definitely be using these guys again. Thank you

October 19, 2022
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Reply from Najaf Rugs

Thank you for your kind words Netta! We appreciate you taking the time to leave us a review.

We hope you love your rug forever.

Kind Regards,
Maria

Rated 5 out of 5 stars

I have been looking online at Najaf's…

I have been looking online at Najaf's beautiful hand-made rugs for a long time; umming and ahhing about what I should buy. I wanted something that was vintage, original and that I could live with for a long time. The photographs of the rug I purchased were accurate for both colour and condition ( which were respectively jewel toned and immaculate ) and the delivery was fast. I particularly liked that my rug had been wrapped up with a bow and had a card telling me how to care for it. I am delighted with "my rug" and the Najaf staff that made it so easy.

September 30, 2022
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Reply from Najaf Rugs

Thank you for the great review Paula; we're so happy to hear about your experience!

We hope you love your rug forever.

Kind Regards,
Maria

Rated 5 out of 5 stars

War Rug

Absolute pleasure to deal with. Such a brilliant company, so so so happy with my new rug.
Thanks so much guys.
BEST!

September 16, 2022
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Reply from Najaf Rugs

Thank you so much for your 5-star review Tim!

We appreciate it so much.

Rated 5 out of 5 stars

rugs

Fabulous other than initially asking for a review before I'd received my rug!!!!

September 7, 2022
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Reply from Najaf Rugs

Thank you for your 5-star review Lisa, we appreciate it so much!

Rated 5 out of 5 stars

Perfection

It was a delight to meet Najaf and Maria; their expert knowledge of and passion for their rugs made it a pleasure to purchase a beautiful rug from them. Nothing was too much trouble and above all they wanted us to be happy with our choice of rug. It is a stunningly beautiful hand woven traditional Oushak rug and we are indeed very happy. If you want a rug, Najaf and Maria are the people to go to - you don't need to go anywhere else. Thank you, Joan and Peter

August 29, 2022
Unprompted review
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Reply from Najaf Rugs

Thank you, Joan and Peter! It was a pleasure to meet you and help you with the rug. I'm so pleased you chose the incredible Oushak rug; it was beautiful.

We hope you enjoy it forever and look forward to seeing you both again.

Kind Regards,
Maria

Rated 5 out of 5 stars

I bought a beautiful carpet online

I bought a beautiful carpet online, it arrived within a week with a beautiful card. The carpet looks even better than the photo. Very happy

August 20, 2022
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Reply from Najaf Rugs

Thank you so much, Beth!

Rated 5 out of 5 stars

Highest quality rugs and saddle bags.

My latest purchase from Najaf was a saddlebag complete with all it’s colourful tassels. Like the rug and cushions I purchased previously it is in perfect condition with vivid, rich colours, just as depicted on the website. It arrived promptly and was securely packaged. I highly recommend Najaf Rugs for anyone considering their products.

August 11, 2022
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Reply from Najaf Rugs

Thank you, Hillary! We appreciate your constant support so much.

Rated 5 out of 5 stars

Wonderful business and I highly recommend you buyhighly recommend this wonderful…

I highly recommend this wonderful business. The online site has a great selection of rugs of different designs and it’s difficult to make up your mind which one you really wish to purchase. So many you might like to purchase. My daughter who has a graphic design background was so pleased with my choice. She told me the rug was beautifully made and the design was wonderful and she would know with all her experience in website and graphic design experience.

August 8, 2022
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Reply from Najaf Rugs

Thank you so much Anne!

Rated 5 out of 5 stars

Beautiful rugs

I love my beautiful rugs from Najaf rugs. Quick shipping and excellent communication throughout. Thank you!

July 20, 2022
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Reply from Najaf Rugs

Thank you, Rachael!

Rated 5 out of 5 stars

I recently purchased 2 vintage persian…

I recently purchased 2 vintage persian rugs and had the most fabulous experience.
After purchasing them online, I received an email with a follow up call on when I would like to pick up the rugs. I informed them that ideally I would like them delivered but the website wouldn't allow it while I purchased it. They very quickly responded by having the rugs delivered within 2 business days.
Both rugs are perfect. Very happy with both the outstanding level of customer service as well as the quality of the rugs.

July 18, 2022
Najaf Rugs logo

Reply from Najaf Rugs

Thank you so much for the lovely feedback, Kathy! You purchased the most beautiful rugs - I hope you love them forever.

All the best,
Maria

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