Nathaniel Car Sales - Cardiff Reviews 

Great experience , dealt with Chris he made it easy

Very friendly very helpful and informative

Amazing service from Christian. Bought my last two MGs with him and nothing is too much trouble.

Great staff especially Damien he explained every thing as this was our first lease car the process was simple and any questions we had he took time to explain them

Excellent customer service. Very helpful and knowledgeable. Not at all pushy and had plenty of time for us

Excellent customer service from Chris

The process of buying was smooth and well managed. I appreciated the patience, knowledge, and friendly professionalism of the sales executive throughout.

Got the car via motability, staff very informative & helpful.
Would I recommend them. . . . . YES

Excellent customer service,Damien was a great help from the day of ordering my vehicle to the day I collected .

Top class garage, fantastic after sale's support, rang me to make sure everything was ok. Christian my sales advisor very was very patient, helpful and such great genuine people skills. Whilst closing the sale all the paperwork was very easy, including notification to the DVLA, I really didn't need to worry about anything. My MG is fantastic and I definitely would recommend this garage.

I received a reply from Nathaniel Cars yesterday, and their own admission raises serious concerns. They stated that they have no prior investigations logged for my vehicle over the ten months I’ve owned it. This is simply not accurate.

My wife spoke to a member of their team on 13/01/2026 at 12:15pm, reporting repeated tyre pressure warnings and an “immediate service required” alert. We received an SMS confirmation from Nathaniel Cars after that call. So the conversation clearly happened, and they have the record — or should have.

The explanations given at the time were also contradictory. We were told the “immediate service required” message didn’t actually mean immediate, but was just an early reminder. We were also told that summer weather causes tyre warning lights to activate and that the issue would “correct itself”. None of this was explained clearly at the time, leaving us to guess what was safe and what wasn’t. and saying it was weather issue and it would fix it self a technical term

For a dealership of this size, I expect accurate record‑keeping, consistent technical advice, and clear communication. Instead, I’ve had conflicting explanations and a claim that no investigation was ever logged, despite proof to the contrary.

This experience has seriously damaged my confidence in their customer service and aftercare.

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Great service from Christian in Cardiff. Very happy overall! Thank you 🤩

Really happy with my new MG ZS Hybrid. The Staff at the Cardiff branch were really professional and made the whole process of buying a new car really easy.

I was unsure whether I needed to replace my car. However, after research and speaking to a number of Sales guys at Nat Car sales, I decided to proceed.
Damien was professional, very patient with my constant questions. He arranged the finance very quickly and helped me in person and by telephone. I am now the proud owner of a fab MG HS Trophy hybrid!

My car was returned hopefully the fault will not come back sales and service were excellent many thanks

Staff and service are excellent, offering a warm and professional service, great communication and understanding of customers needs. - 10/10

Christian was very helpful, he would answer any questions i had.he was friendly and chatry.

The staff, particularly Elliott, were absolutely wonderful. Nothing was too much trouble. He spent time explaining the workings of the car.

Damian was really good and professional- service was fab and he kept us updated regarding our order
Hand over went smoothly and he spent time showing us all the features of our new car