Staff were courteous professional and couldn’t help any more. Explained everything and assisted with all of the paperwork and explaining all areas require required for the purchase of the vehicle.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
From walking into showroom to collecting car was an absolute dream with no problems. Elliott was extremely helpful, efficient, precise and friendly. In fact this was the best ever treatment I have rec... See more
Company replied
First class service, not pressurized or rushed to place order. Elliot Cooze was able to answer all our queries and was very friendly and approachable. So impressed that we brought our daughter down to... See more
Company replied
Extremely friendly, helpful and knowledgeable regard to car specs and system operations on which I was fully briefed before a test drive. After I had carried out an extensive test drive on my o... See more
Company replied
Company details
Written by the company
Nathaniel Cars Cardiff is the main dealer for Cardiff and the wider region for MG, Fiat and Abarth brands. We offer a wide range of garage services suitable for both Private & Business users: our philosophy is simple - we believe that hard work, enthusiasm, plus respect for our customers offers a winning formula!
Contact info
218 Penarth Road, CF11 8NN, Cardiff, Wales, United Kingdom
- (029) 2002 0225
4.9
Excellent
490 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Damian was really good and…
Damian was really good and professional- service was fab and he kept us updated regarding our order
Hand over went smoothly and he spent time showing us all the features of our new car
January 9, 2026
Reply from Nathaniel Car Sales - Cardiff
Many Thanks Christine for your recent purchase from us and especially for taking the time to leave such great feedback about Damien, we definately share this with him
Kind Regards Nathaniel Team
Really helpfuland made the process easy…
Really helpfuland made the process easy for us
December 29, 2025
Reply from Nathaniel Car Sales - Cardiff
Thanks very much for the great feedback
Kind Regards Nathaniel Team
Damien was absolutely amazing
Damien was absolutely amazing, from initial nosing around to ordering to delivery. 100% improvement on our previous car's dealership, which I couldn't wait to see the back of. We had visited all the main car brands when choosing this car, and every other dealership were unbothered, rude and unwelcoming. Not at Nathaniel though! Highly recommend the dealership and the cars, what amazing value for money and totally stress free experience!
December 19, 2025
Reply from Nathaniel Car Sales - Cardiff
Thank you so much for the 5 star review and great feedback about Damien. If you are kind enough to recommend us to family and friends, make sure they let us know that you referred them, and you will receive a cheque for £100 as a big thank you from Nathaniel Cars.
Damien
I have to say that I had a great experience down MG Nathaniel cars Cardiff, the salesman Damien was great not pushy helped me get the car I didn't realise I wanted, I would not hesitate to recommend this car showroom excellent on all counts
Mike W
December 20, 2025
Reply from Nathaniel Car Sales - Cardiff
Thankyou Mike for the great feedback and review. we really appracite it
Kind regards Nathaniel Team
Great customer service
December 16, 2025
Reply from Nathaniel Car Sales - Cardiff
Thanks Stephen for the great feed back
Enjoy your new MG
Kind regards Nathaniel Team
Perfect service
A perfect service from a dedicated and professional team that take all the time and effort needed to make sure you are totally happy with all aspects of buying your new car
December 15, 2025
Reply from Nathaniel Car Sales - Cardiff
Thank you so much for your recent purchase and the fantastic feedback you have left for the Cardiff Team
Kind regards
Good experience buying a car
Good experience buying a car, great help off Damien and really pleased with the MG HS SUV.
December 13, 2025
Reply from Nathaniel Car Sales - Cardiff
Thank you for the 5 star review, you have made a great choice with the MG HS, we really do hope you enjoy it
Reply from Nathaniel Car Sales - Cardiff
Thank you very much for your review and kind comments
Kind regards
Everything was great about the service…
Everything was great about the service Elliott was so polite and really kind as soon as we walked threw the door
November 30, 2025
Reply from Nathaniel Car Sales - Cardiff
Thanks so much for fantastic feedback and review, we will pass this onto Elliott
Kind regards Nathaniel Team
MG ZS 1.5 Petrol Hybrid from Nathaniel Cars Cardiff.
I felt welcome as soon as I entered the showroom because of the general calm of the place. I had time to have a look at the cars before being approached by Christian Jones, who was welcoming, without being pushy and he assured me he was there to serve me when I was ready. I liked that approach very much and I felt very comfortable to be assisted by him and to later place an order for an MG ZS 1.5 Petrol Hybrid in Dynamic Red.
Christian was a charming and very likeable man and was very informative about my choice of car and made my experience at Nathaniel Cars a very enjoyable one. He was also excellent on handover day, explaining all the many exciting little treats on the car that I'd not had before.
I left on Saturday feeling very happy with both my choice of car and Christian Jones' professional personality, knowing that I have the Nathaniel brand backing me over the next 3yrs. Sincere thanks to Christian and Nathaniel Cars of Cardiff.
November 29, 2025
Reply from Nathaniel Car Sales - Cardiff
Thank you so much for taking the time to give such great comments and feedback about you purchase from Nathaniel Cardiff and Christian. We will be sure to pass these onto him
Kind Regards Nathaniel Team
Elliot was great throughout the whole…
Elliot was great throughout the whole process, speedy turn around and picked the car up 1 week after agreeing the deal.
November 30, 2025
Reply from Nathaniel Car Sales - Cardiff
It's great to read you had such a fantastic expereience with your recent purchase delaing with Elliott
Many Thanks Nathaniel Team
First time with the dealership absolutely brilliant 👏
From the moment I went in there Christian was absolutely brilliant 👏 he was polite understood what I wanted and it was a pleasure meeting him and dealing with him.
November 30, 2025
Reply from Nathaniel Car Sales - Cardiff
Thanks you so much for the great review and comments, we will be sure to pass these onto Christian
Kind Regards Nathaniel Team
Very pleased.
November 23, 2025
Reply from Nathaniel Car Sales - Cardiff
Many thanks for your recent purchase and the great review
Kind Regards Nathaniel Team
Fantastic service
Fantastic service. Christian was my salesman and was exceptional throughout the whole process. Would highly recommend.
November 16, 2025
Reply from Nathaniel Car Sales - Cardiff
Thank you very much for the great feedback , we will pass this onto Christian and the team
Kind regards
Reply from Nathaniel Car Sales - Cardiff
Thank you very much for your recent purchase and more so taking the time to leave us a great review and feedback
Many Thnaks Nathaniel Team
Felt very comfortable with the sales…
Felt very comfortable with the sales experience. no pressure or hard sell.
November 15, 2025
Reply from Nathaniel Car Sales - Cardiff
Thank you for your kind review! We’re really pleased to hear you felt comfortable throughout the sales experience and appreciated our no-pressure approach. We hope you’re enjoying your new car, and we look forward to seeing you again in the future.
— The Nathaniel Cars Team
New car sale
Good service, Car ordered and delivered in the window given.
Overall a good experience, highly recommended.
November 14, 2025
Reply from Nathaniel Car Sales - Cardiff
Thank you for your great review! We’re delighted to hear that your car was ordered and delivered within the expected timeframe and that the whole experience was a positive one. We truly appreciate the recommendation and hope you’re enjoying your new car!
— The Nathaniel Cars Team
Out standing experience
Out standing experience, was our first visit to MG motors, cars look and feel fantastic. Your salesman Christian explained everything that we needed to know and be aware of.
November 15, 2025
Reply from Nathaniel Car Sales - Cardiff
Thank you for your fantastic review! We’re delighted to hear that your visit left such a great impression and that you enjoyed exploring the cars. Christian will be very pleased to know his clear explanations and guidance helped make your experience an outstanding one. We hope to see you again soon
— The Nathaniel Cars Team
Great experience
It was a great experience buying our new car from Nathaniel Cars! We really appreciated the warm welcome at the store. The best part was their out-of-hours chat service, which made things so convenient Dylan from the online team helped us book our test drive for the ZS.
When we visited the showroom, Damien took the time to understand our needs especially our shift from manual to automatic as a new driver and recommended the MG3, which turned out to be the perfect choice. The test drive went smoothly, and we were really happy with the car’s performance.
Shane made the delivery process seamless on Monday, 10th November, guiding me through the paperwork and patiently explaining all the car’s features.
Overall, a wonderful and hassle-free experience highly recommend Nathaniel Cars Cardiff for their professionalism and friendly service
November 10, 2025
Reply from Nathaniel Car Sales - Cardiff
Your review will be so well received by all the staff at Nathaniel Cardiff , when we get such fantastic reviews like yours it really does go a long way as a reward for their hard work, we will certainly share this with the Team, many thanks
Kind Regards
MG3 Hybrid Trophy
All the staff I interacted with were very professional and helpful, particularly considering this was my first time buying a car so I had a lot of questions and several things I was unsure of
November 9, 2025
Reply from Nathaniel Car Sales - Cardiff
Thank you so much for your kind review! We're delighted to hear that our team made your first car-buying experience such a positive one. We know there can be a lot of questions when buying your first car, and we're glad we could help make everything clear and stress-free. Enjoy your new MG3 Hybrid Trophy — it’s a fantastic choice — and we look forward to seeing you again soon!
— The Nathaniel Cars Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.