Nathaniel Car Sales - Cwmbran Reviews 

341
TrustScore 5 out of 5

4.8

Maendy Way, NP44 5LF Cwmbran, Pontnewydd, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Was made to feel very at ease and the car sales team was very knowledgeable. There was no pressure buying they left us to make decisions and was available to answer any questions. Would recommend to a... See more

Company replied

Rated 5 out of 5 stars

Chris took us on the test drive and explained every thing patiently. Gwyn made the ordering process easy and when the car was available for collection, the handover was good. The only negative was wh... See more

Company replied

Rated 5 out of 5 stars

Very professional, welcoming and any questions I asked was answered as it my first time owing a MG. All the staff at Nathaniel cars Cwmbrân are friendly and make sure they go the extra mile. I woul... See more

Company replied

Rated 5 out of 5 stars

Christian understood what I wanted and more important what I didn't want ie to keep the cost down. Although he suggested all the extras he didn't assume I would want them. We bonded over camping exper... See more

Company replied


Company details

  1. Car Dealer

About Nathaniel Car Sales - Cwmbran

Written by the company

Group2

Here at Nathaniel Car Sales, we offer a wide range of services suitable for both private & business users. Our philosophy is simple - we believe that hard work, enthusiasm, plus respect for our customers offers a winning formula, that won't disappoint you.

WHY CHOOSE US?

For over 40 years we have taken pride in providing excellent customer service to each and every customer. We prepare our cars to the highest standards, and all vehicles come with a FREE MOT for the lifetime of ownership of your car – plus we’ll even give you a FREE courtesy car to keep you on the road!

Quick Links
New MG Car Deals - Used Cars Bridgend - Used Cars Cardiff - Used Cars Cwmbran - Used Cars Swansea - Quality Used Cars - Book A Service/MOT - Motability Deals - New EV Deals - Fleet & Business Vehicles - New Cars Offers - Used Cars OffersOpening Hours

Social Profiles
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Contact info

  • Maendy Way, NP44 5LF, Cwmbran, Pontnewydd, United Kingdom

  • 01633 482253

4.8

Excellent

TrustScore 5 out of 5

341 reviews

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4.8

All reviews

(341)

621 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My new car . Was very polite and helpful and showed…

Was very polite and helpful and showed me what too do. I love my new car the colour just everything about it .

April 25, 2026
Nathaniel Car Sales - Cwmbran logo

Reply from Nathaniel Car Sales - Cwmbran

Thanks for taking the time to write such a lovely review.

I will make sure we give a well deserved pat on the back to the team

Thanks again
Nathaniel MG
Cwmbran

Rated 5 out of 5 stars

New MG HSHybrid

Rob was again helpful and great to deal with. And I love my new car.

May 3, 2026
Nathaniel Car Sales - Cwmbran logo

Reply from Nathaniel Car Sales - Cwmbran

Thanks Lenka

As always the team and I are more than happy to help and assist when needed.

Enjoy

Thanks
Nathaniel MG
Cwmbran

Rated 5 out of 5 stars

Really good sales man very friendly and…

Really good sales man very friendly and easy to talk to with loads of patience which was needed at the time

May 1, 2026
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Reply from Nathaniel Car Sales - Cwmbran

HI Sandra,

We really appreciate you taking the tome to write a review.

If you need any help or assistance please reach out.

Thanks again
Nathaniel MG
Cwmbran

Rated 4 out of 5 stars

The staff were extremely helpful

The staff were extremely helpful, especially Christian, nothing was too much trouble

May 1, 2026
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Reply from Nathaniel Car Sales - Cwmbran

Thanks For writing such a kind review.
I will make sure Christian get the praise he so deserves.

Thanks Again
Nathaniel MG
Cwmbran

Rated 5 out of 5 stars

Service was great no negatives

Service was great no negatives
Staff all seem to be friendly. Gwyn dealt with us and was provisional informative and friendly only picked our car up on the 28th April , although this is are second new car from Nathaniel Cwmbran we went back so must be doing a good job or wouldn't return, thanks for your assistance in getting are new car .

May 1, 2026
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Reply from Nathaniel Car Sales - Cwmbran

Thanks for taking the time to write a review.
We are so please you choose to keep coming back to our Nathaniel Family.
If you need us please do not hesitate.
Thanks again

Nathaniel MG
Cwmbran

Rated 5 out of 5 stars

Fantastic service

Fantastic service, great company

April 25, 2026
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Reply from Nathaniel Car Sales - Cwmbran

Thanks Julie for taking the time to write such a lovely review.
We look forward to welcoming you in the future,

Thanks again,
Nathaniel MG
Cwmbran

Rated 5 out of 5 stars

Nathaniel Cars Cwmbran

My wife and I have been really pleased with our new MG's all bought at Nathaniel Cars Cwmbran. We now have a new ZS hybrid trophy + which is absolutely fantastic. Thanks to both Gwyn & Rob for their help and welcome at Nathaniel Cars Cwmbran.

April 23, 2026
Unprompted review
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Reply from Nathaniel Car Sales - Cwmbran

Thanks for letting us know that you are delighted with your new vehicle.

We are always on hand to help and assist.

Thanks again

Nathaniel MG
Cwmbran

Rated 4 out of 5 stars

Nice pleasant experience with warm…

Nice pleasant experience with warm friendly staff

March 9, 2026
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Reply from Nathaniel Car Sales - Cwmbran

Thanks for taking the time to write a review.

Let us know how we can improve to 5 stars in the future.

Thanks
Nathaniel MG
Cwmbran

Rated 5 out of 5 stars

Easily done

Everything made smooth from test drive, choosing, ordering and handover.

March 12, 2026
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Reply from Nathaniel Car Sales - Cwmbran

Thanks for the review we really appreciate you taking the time.

Thanks

Rated 1 out of 5 stars

What a shambles

What a shambles.
Booked my car in. I was informed it would take a couple of hours when I booked. On arrival I was informed all day.
I explained that they said a couple of hours.

Well returned to pick the car up 4 hours later and work not completed.

For me to have to book in again in over a month.

Today is that day I return. Car was booked in for tomorrow and the next day. Agreed 3pm to drop my car off. And no. They cancelled it because I was not there at 9am. Lies about leaving voice messages. The “service manager” was rude and not understanding the frustration and informing me that he is dyspraxic and knows that dyspraxic people do not suffer from uncontrolled tone of voice. I have aloud voice and always have this is a dyspraxic trait. To be informed that I was lying as that is not correct.
What a total rude man putting down my neurodiversity and telling me I’m lying because of it equality does not exist.
Also to be told if I looked on Facebook, I would understand that they are having communication issues with their telephone very professional. Let’s go on Facebook.

Now they reply on here. No personal phone call from the very rude staff!!!

March 10, 2026
Unprompted review
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Reply from Nathaniel Car Sales - Cwmbran

We are deeply sorry to hear about your recent visit to our Cwmbran site, I have reviewed the circumstances regarding your visit and regretfully found there to be some fundamental internal communication and process issues which caused the unfortunate errors with your booking, this procedure has now been amended.
We will be carrying out an internal investigation into the conduct/communication of our employee’s, which may result in a disciplinary process being followed, this will be delt with in accordance with our own internal policies.
Again, allow me to apologise for your experience, as we pride ourselves on providing the best customer experience here at Nathaniel’s.

Rated 5 out of 5 stars

100% Helpful

100% Helpful, respectful and courteous. I would highly recommend

March 23, 2025
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Reply from Nathaniel Car Sales - Cwmbran

Thanks for the five star review, we really appreciate you taking the time.
We are always here to assist you through your ownership experience
Thanks again
Nathaniel MG
Cwmbran.

Rated 5 out of 5 stars

Very helpful and friendly

Very helpful and friendly. Looked for finance which suited my requirements. Car serviced and MOT'd and ready to pick up in a couple of days.

February 27, 2026
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Reply from Nathaniel Car Sales - Cwmbran

Good morning

Thanks for taking the time to write the five star review.
Remember the team is on hand to help and assist in any way they can through the ownership experience.

Thanks again
Nathaniel MG
Cwmbran

Rated 5 out of 5 stars

We visited your Cwmbran showroom on the…

We visited your Cwmbran showroom on the 21 st of February and test drove one of your used cars which we liked but after thinking about it over the weekend we re visited your showroom and and Spoke with Rob Jones your manager who was really helpful we decided on buying a new car which we are really pleased with the process could not have been any easier well done Nathaniel 👏👏

February 27, 2026
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Reply from Nathaniel Car Sales - Cwmbran

Thanks Mr Harris for the five star review, We really appreciate you taking the time to write such a glowing review.
Please remember we are always on hand to help and assist at Nathaniel MG

We look forward to seeing you as and when you require us.

Thanks again
Nathaniel MG
Cwmbran

Rated 5 out of 5 stars

I found the staff very friendly and knowledgeable

I found the staff very friendly and knowledgeable. They guided us through the purchase of our car with ease making it a good experience. Would recommend them to my friends

February 18, 2026
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Reply from Nathaniel Car Sales - Cwmbran

Thank you for the 5 star review and great feedback, please don't forget about our referral scheme, if you recommend us, let us know where the recommendation came from and you will receive £100 cheque as a thank you

Rated 5 out of 5 stars

No fuss

Demonstration, Test Drive, Buying process and Payment, all without fuss. Still getting used to the Car.

February 22, 2026
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Reply from Nathaniel Car Sales - Cwmbran

Thank you for the 5 star review, we are so glad that the process was made easy. If you have any questions whilst you are still getting used to the car, don't hesitate to get in touch

Rated 5 out of 5 stars

Great helpful staff ,very helpful…

Great helpful staff ,very helpful through the process of getting the new car .

February 22, 2026
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Reply from Nathaniel Car Sales - Cwmbran

Thanks for the five star review.

We are always on hand to help and support throughout the ownership process.

Thanks again

Nathaniel MG
Cwmbran

Rated 5 out of 5 stars

Excellent customer service .Friendly…

Excellent customer service .Friendly team .

February 19, 2026
Nathaniel Car Sales - Cwmbran logo

Reply from Nathaniel Car Sales - Cwmbran

Thanks for the five star review,
We are always on hand to help and support throughout the ownership experience.

Thanks again
Nathaniel MG
Cwmbran

Rated 5 out of 5 stars

Faultless buying Experience

Excellent buying experience, excellent customer service.

February 8, 2026
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Reply from Nathaniel Car Sales - Cwmbran

Thanks for taking the time to write a review.

We are always on hand to help and assist.

Thanks
Again

Nathaniel MG
Cwmbran

Rated 5 out of 5 stars

Great service very knowledgeable…

Great service very knowledgeable salesman

February 15, 2026
Nathaniel Car Sales - Cwmbran logo

Reply from Nathaniel Car Sales - Cwmbran

Thanks Paul,
We aim to please in every aspect of the vehicle experience, we always on hand to help and assist in any way we can.

Thanks for taking the time to write the review.


Nathaniel MG
Cwmbran

Rated 5 out of 5 stars

Great Car, Great Service

Purchased our 1st MG Hs from Nathaniel Cwmbran. The service was exemplary from start to finish.
I would highly recommend the brand & Nathaniel Cwmbran.

We had a Ford Kuga St X 2023. And our new MG Hs Hybrid + is a far superior car. Smoother drive, quicker if you need it, but comes with every extra you can think of.
The only slight let down is NO ambient lighting.

February 9, 2026
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Reply from Nathaniel Car Sales - Cwmbran

Hi Karl,

Thanks for the glowing review, we are always on hand to help and assist.
If you need us please don't hesitate to reach out.

Thanks again
Nathaniel MG
Cwmbran

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