Booking appointment with Bangor branch was easy, and staff were helpful. Agreed for repair of w/screen to be carried out at home address. On the day, your technician Harvey was both polite, helpful, a... See more
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It was very easy to book an appointment online, I was met by two members of staff who were very polite and I was told when to expect the car to be ready.When picking up the vehicle I was told that if... See more
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Had paid £75 online for a new windscreen when i arrived the gentleman who worked there said he could fix it for only £10 so i got refunded £65 that was amazing and fair play to him for telling me that... See more
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Easy to book once we'd sussed out exactly who our insurer approved windscreen fitters were. Polite on the phone, convenient time arranged, seen to promptly. Nice lads, good job done, and advice giv... See more
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Company details
About National Windscreens - Bangor
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 8-9, Zone 4, LL57 4YH, Bangor, Gwynedd, United Kingdom
- 01248-730-113
4.7
Excellent
346 reviews
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Reply from National Windscreens - Bangor
We appreciate your feedback. We will review our material selection process to ensure quality.
Reply from National Windscreens - Bangor
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great service
Easy appointment system - new windscreen fitted outside my home by a friendly technician who took all of 20 minutes.
July 22, 2025
Reply from National Windscreens - Bangor
We're happy to hear that you found our appointment system easy to use and that the windscreen fitting was completed quickly and efficiently at your home. We appreciate your positive feedback!
Did what it said on the tin
Did what it said on the tin. Effective clear communication. Technician arrived when expected and was polite and courteous.
Many thanx
July 11, 2025
Reply from National Windscreens - Bangor
We're happy to hear that the service met your expectations! We appreciate your feedback regarding the clear communication and the technician's punctuality and politeness. Thank you very much!
Friendly service and to schedule
Friendly, informative service and work done well on schedule.
July 8, 2025
Reply from National Windscreens - Bangor
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Bangor
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Reply from National Windscreens - Bangor
We appreciate your positive feedback! We're so glad you found our service awesome, quick, efficient, and that you received amazing customer care.
Reply from National Windscreens - Bangor
We're happy to hear that we provided quick service and a great job! We appreciate you taking the time to leave us feedback.
Helpful and efficient…
All very helpful and efficient from sorting the appointment to the job being completed.
June 3, 2025
Reply from National Windscreens - Bangor
We're happy to hear that you found our team helpful and efficient throughout the entire process. Thank you for sharing your positive experience with us!
Swift completion
Swift completion. The only issue is that I have to leave Anglesey and go to an Industrial estate near Bangor which is huge and the depot was hard to find
May 29, 2025
Reply from National Windscreens - Bangor
We're happy to hear that your completion was swift. We appreciate your feedback regarding the depot's location and understand it was difficult to find. We will review this.
Utterly Hopeless Communication
Avoid like the plague!
They would only give a day, not a time, to come and do it. Said they would text in the morning to let us know the time. They didn't. They did turn up, but said it might rain so they couldn't do anything. Said they would be in touch. They weren't.
I had to book all over again through their phone lines where you wait forever and a day to get an answer.
Got another appointment. Again, only a day, not a time. Had to ring again to find a time - once more, like watching paint dry. They said "Lunchtime." What time is that?
Eventually I rang my Insurance in the afternoon, when still nobody had arrived, and they very kindly offered to ring up and cancel everything, saving me the annoyance of waiting on the phone.
I expect this comment will get a mealy-mouthed reply like other negative comments here. Not worth a light.
May 29, 2025
Unprompted review
Reply from National Windscreens - Bangor
We appreciate you taking the time to share your experience. We understand your frustration with the scheduling difficulties and lack of communication. We are sorry for the inconvenience this caused. We'll review our processes to improve appointment scheduling and communication.
Reply from National Windscreens - Bangor
We appreciate your positive feedback! We're happy to hear that you found our team knowledgeable, quick, skilled, and friendly and that your fitting was hassle-free.
Brilliant courteous prompt service
May 20, 2025
Reply from National Windscreens - Bangor
We appreciate you taking the time to share your positive experience with our service!
Reply from National Windscreens - Bangor
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Could of been 5
Could of been 5 , but for Hard time left on hold when phoning for advice, web site not that easy to use, delay with text messages up dates from there control office , but gave 4 stars for mobile fitter work in completing the replacement well within the hour set out in there estimated time,
May 8, 2025
Reply from National Windscreens - Bangor
We appreciate your feedback and understand your frustration with the hold times, website navigation, and text message delays. We strive to provide a seamless experience for our customers and are continuously working to improve our communication channels. We are glad to hear that the mobile fitter exceeded your expectations and completed the replacement within the estimated timeframe. Your feedback is valuable to us as we work towards enhancing our services.
Very professional setup
Great helpful people. Arrived early took van straight in changed windscreen and was away nearly before my appointed time.
May 8, 2025
Reply from National Windscreens - Bangor
We appreciate your kind words and are glad to hear that you had a positive experience with our team. We strive to provide efficient and helpful service to all our customers.
a bloodless experience
your fella seemed not to mind my musical taste and the cat didn't attack him so he must have been alright.and the ladies on the phone were nice too.diolch.
May 2, 2025
Reply from National Windscreens - Bangor
We're so glad to hear you had a positive experience! We appreciate your kind words about our staff and their friendly demeanor. We strive to create a welcoming environment for all our customers. Thank you for your feedback.
Reply from National Windscreens - Bangor
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Pleased customer. The representative…
Pleased customer. The representative arrived on time and was very polite and courteous. The work was carried out with the minimum of fuss and to my satisfaction.
April 24, 2025
Reply from National Windscreens - Bangor
Thank you for your kind words and positive review. We are delighted to hear that you were pleased with the timeliness, politeness, and courtesy of our representative. We strive to provide a seamless and positive experience for our customers, and we are glad that we were able to achieve that for you. We appreciate you taking the time to share your experience.
The actual replacement service was very…
The actual replacement service was very efficient, the window engineers polite and communicative.
The issue I had was that I had booked a home visit due to the windscreen crack being right through the drivers vision, I kept getting emails to say that the booking was for the Bangor depot, a few calls later to them, I still received an email to say Bangor! Eventually sorted (my time and calls - 2 hours).
The 'live App' does not work properly, according to the App the engineers had a 4 hour job before me in Bangor... 2 hours later (including the drive from Bangor) the engineers turned up!!
I was ready to see them for 3 hours (iaw App) they were done and gone in 40 minutes!!!
But apart from the emails and App - Job well done...
April 29, 2025
Reply from National Windscreens - Bangor
We appreciate you taking the time to share your experience. We understand the frustration you encountered with the booking process and the discrepancies with the app's information. It's important to us that our customers have a smooth and accurate experience, and we'll certainly take your feedback into consideration as we work to improve our processes. We're glad to hear that the replacement service itself was efficient and that you were satisfied with the engineers' professionalism.
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