Booking appointment with Bangor branch was easy, and staff were helpful. Agreed for repair of w/screen to be carried out at home address. On the day, your technician Harvey was both polite, helpful, a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It was very easy to book an appointment online, I was met by two members of staff who were very polite and I was told when to expect the car to be ready.When picking up the vehicle I was told that if... See more
Company replied
Had paid £75 online for a new windscreen when i arrived the gentleman who worked there said he could fix it for only £10 so i got refunded £65 that was amazing and fair play to him for telling me that... See more
Company replied
Easy to book once we'd sussed out exactly who our insurer approved windscreen fitters were. Polite on the phone, convenient time arranged, seen to promptly. Nice lads, good job done, and advice giv... See more
Company replied
Company details
About National Windscreens - Bangor
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 8-9, Zone 4, LL57 4YH, Bangor, Gwynedd, United Kingdom
- 01248-730-113
4.7
Excellent
346 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good Customer Service …
I arrived early and was seen immediately. Workmanship appears to be satisfactory, therefore no complaints. Good customer service.
May 2, 2025
Unprompted review
Reply from National Windscreens - Bangor
Thank you for your positive feedback! We're glad to hear you were seen promptly and that you are satisfied with the workmanship. We strive to provide excellent customer service and appreciate you taking the time to share your experience.
Reply from National Windscreens - Bangor
Thank you for your kind words! We appreciate your feedback and are pleased to hear you found our staff pleasant and efficient. We strive to provide excellent service and are delighted that you were satisfied with the work done.
Reply from National Windscreens - Bangor
Thank you for your kind words! We're happy to hear you found our staff friendly, knowledgeable, and helpful. We strive to provide excellent customer service, and your feedback confirms we're on the right track.
Happy customer.
Pleasant young man, arrived at the prescribed time.
Knowledgeable ,polite and tidy worker
Windscreen looks like new!
April 11, 2025
Reply from National Windscreens - Bangor
Thank you for your kind words and positive review. We're delighted to hear that you were happy with the service, including the technician's professionalism, punctuality, and the quality of the work. We appreciate your feedback and are committed to providing excellent service to all our customers.
Reply from National Windscreens - Bangor
Thank you for your kind words. We're glad to hear that you were happy with the delivery.
Reply from National Windscreens - Bangor
We appreciate your kind words and are glad to hear you had a positive experience. We strive to provide excellent service and are happy to know we met your expectations.
Very friendly efficient service
Very friendly efficient service. Work completed on time.
April 3, 2025
Reply from National Windscreens - Bangor
Thank you for your kind words! We're delighted to hear you had a positive experience with our service. We strive to provide friendly, efficient service and appreciate your feedback.
Very easy to deal with and book an…
Very easy to deal with and book an appointment. Fast and polite service but they forgot to plug in my windscreen heating system on one side of the screen
March 28, 2025
Reply from National Windscreens - Bangor
We appreciate your feedback and are glad you found our booking process easy and our service polite. We sincerely apologize for the oversight with your windscreen heating system. We strive for excellence in every service and will use your feedback to improve our processes.
Prompt efficient replacement
March 21, 2025
Reply from National Windscreens - Bangor
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent service and replaced my…
Excellent service and replaced my windscreen in no time.
March 11, 2025
Reply from National Windscreens - Bangor
Thank you for your kind words. We're delighted to hear that you were pleased with the service and the speed of the windscreen replacement. We appreciate your business.
Excellent Service
Excellent.
Your staff were polite, efficient, tidy, and quickly did an excellent job.
Top Marks !
March 15, 2025
Reply from National Windscreens - Bangor
Thank you for your kind words and positive review. We are delighted to hear that you were impressed by our staff's politeness, efficiency, tidiness, and the quality of their work. We strive to provide excellent customer experiences, and your feedback reinforces our commitment to that goal.
Really professional and friendly…
Really professional and friendly service given. Communicated well on rescheduling appointment and reason explained.
March 8, 2025
Reply from National Windscreens - Bangor
Thank you for taking the time to share your positive experience. We're glad you found our service professional and friendly. We appreciate your understanding regarding the appointment reschedule and the clear explanation provided. Your feedback is valuable to us as we strive to provide excellent customer service.
Reply from National Windscreens - Bangor
Thank you for your kind words! We're delighted to hear you found our service quick, efficient, and friendly. We strive to provide excellent customer experiences, and your feedback confirms we're on the right track. We appreciate you taking the time to share your positive experience.
Reply from National Windscreens - Bangor
Thank you for your feedback! We're glad to hear you found our staff nice and our service efficient. We appreciate your kind words and strive to provide excellent customer service.
Super service
Friendly staff, fast and efficient. Work completed to a high standard by very helpful technician.
February 11, 2025
Reply from National Windscreens - Bangor
Thank you for your kind words and positive review. We are delighted to hear that you were pleased with our service and that our staff were friendly, helpful, and efficient. We appreciate your feedback and are committed to providing excellent service to all our customers.
Reply from National Windscreens - Bangor
We understand your frustration with the difficulty in reaching our Brnach. We value your feedback and will use it to improve our communication channels.
No fuss just got the job done
January 28, 2025
Reply from National Windscreens - Bangor
We appreciate your kind words and are glad to hear that you were satisfied with our service.
Excellent service,was kept up to date…
Excellent service,was kept up to date how long it would take and all went according to plan . No issues from the first phone call until the process was complete. Would highly recommend 🌟🌟🌟🌟🌟
January 23, 2025
Reply from National Windscreens - Bangor
We're thrilled to hear you had such a positive experience! It's wonderful to know you were kept informed throughout the process and that everything went according to plan. We strive to provide seamless and transparent service, and your feedback confirms we're meeting that goal. Thank you for choosing our services and for your kind words. We appreciate your recommendation and hope to be of service again in the future.
Great service
Great service . Arrived within planned time and replaced the windscreen with no fuss and very quickly .
January 17, 2025
Reply from National Windscreens - Bangor
Thank you for your kind words! We're delighted to hear you were happy with the speed and efficiency of the windscreen replacement. We strive to provide excellent service and are thrilled that we met your expectations. We appreciate you taking the time to share your positive experience.
Overall good experience
Had to wait a week for an appointment but easy to book and work done efficiently.Friendly mechanics.
January 21, 2025
Reply from National Windscreens - Bangor
We appreciate your feedback and are glad to hear that you found our booking process easy and our mechanics friendly. We understand that waiting for an appointment can be frustrating, and we are always working to improve our scheduling process.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.