Booking appointment with Bangor branch was easy, and staff were helpful. Agreed for repair of w/screen to be carried out at home address. On the day, your technician Harvey was both polite, helpful, a... See more
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It was very easy to book an appointment online, I was met by two members of staff who were very polite and I was told when to expect the car to be ready.When picking up the vehicle I was told that if... See more
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Had paid £75 online for a new windscreen when i arrived the gentleman who worked there said he could fix it for only £10 so i got refunded £65 that was amazing and fair play to him for telling me that... See more
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Easy to book once we'd sussed out exactly who our insurer approved windscreen fitters were. Polite on the phone, convenient time arranged, seen to promptly. Nice lads, good job done, and advice giv... See more
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Company details
About National Windscreens - Bangor
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 8-9, Zone 4, LL57 4YH, Bangor, Gwynedd, United Kingdom
- 01248-730-113
4.7
Excellent
346 reviews
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Repair instead of renewing
Repair instead of renewing. Excellent service from the company. We thought we needed a new windscreen but they repaired it. Very good and tidy job and very quick
September 14, 2024
Reply from National Windscreens - Bangor
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Bangor
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service very responsive and fixed…
Great service very responsive and fixed on time
September 13, 2024
Reply from National Windscreens - Bangor
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Everything went to plan
August 22, 2024
Reply from National Windscreens - Bangor
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Bangor
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Speedy service excellent job
August 8, 2024
Reply from National Windscreens - Bangor
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
The guys were great
The guys were great, straight on the job and got the old one out and new one in in no time 👍
July 31, 2024
Reply from National Windscreens - Bangor
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Really great and fast service would…
Really great and fast service would definitely recommend
July 26, 2024
Reply from National Windscreens - Bangor
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Windscreen fitted on holiday
The windscreen fitted was fitted whilst on holiday and the fitters were friendly and did the work quickly. The only problem was a very unclean inside windscreen and the tracking did not work, not a surprise for Snowdonia area. I would recommend National windscreen.
July 23, 2024
Reply from National Windscreens - Bangor
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Mixed bag
Booked a morning slot, only to be called the next day to say they can't do morning and will be early afternoon. If they can't do it, shouldn't be able to book it!
Only for it to be cancelled because of rain...it's North Wales, rain is frequent, vans should be equipped with canopies.
After cancellation, an amended appointment should be offered immediately to ensure the soonest and best available slot, not call the next day, when otherwise free slots have then been filled in the day the job was supposed to be done and overnight.
That said.....
Gave 3 stars because I have no issue over the quality of work when it was done.
July 26, 2024
Reply from National Windscreens - Bangor
Hi,
Thank you for taking the time to review your recent experience. We value all customer feedback and are always working to offer the best
service.
Kind regards, National Windscreens
Reply from National Windscreens - Bangor
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great service from start to finish
Great service from start to finish. the gentleman at the garage was just lovely and couldn’t have been more helpful
July 19, 2024
Reply from National Windscreens - Bangor
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Bangor
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Bangor
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Quick and Easy to use
Quick and Easy to use, fitted my schedule. Quick to fit and get me back on the road. Only issue was a windscreen trim fell off shortly after fitting.
July 10, 2024
Reply from National Windscreens - Bangor
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Bangor
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
The guys were quick ,friendly and…
The guys were quick ,friendly and efficient on the day.
Do check how long it will take to get hold of your windscreen tho.Mine wasn't in stock so I had a couple of weeks delay,good job it
was only a cracked screen.
Make sure you check where they are ,cause my Sat nav only took me to the industrial estate,had to get further instructions from there.
June 21, 2024
Reply from National Windscreens - Bangor
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
It should have been 5 stars BUT
It should have been 5 stars but had to wait to long to have windscreen replaced. The job was done very well and very pleased
June 26, 2024
Reply from National Windscreens - Bangor
Hi,
Thank you for taking the time to review your recent experience. We value all customer feedback and are always working to offer the best
service.
Kind regards, National Windscreens
Friendly and professional
The lads were really friendly and professional on my arrival they explained that my lane control sign recognition cameras would need calibration after the windscreen was replaced when I picked my car up it was perfect
June 19, 2024
Reply from National Windscreens - Bangor
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Bangor
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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