This is the second time we've had to have our rear windscreen replaced, both times by National Windscreens. This time we took it to the Barnstaple workshop where they did an excellent, efficient job... See more
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Location
Switch location11 Taw Mill Business Park, Howard Avenue, EX32 8QA Barnstaple, North Devon, GB
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See what reviewers are saying
What a wonderful service, from the telephone ops to the on the road engrs. Our replacement windscreen was not straight forward at all. The engr persevered, came up with the solution. Whilst it took a... See more
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Phoned my insurance company,because it was related to windscreens was put onto National Windscreens. Polite very helpful all explained, appointment fixed. My local depot phoned, asked if I would like... See more
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Your operative was superb. polite, knowledgeable and efficient. he explained the details of the repair and explained it might not work, but proceeded and the repair was fairly successful. it can stil... See more
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Company details
About National Windscreens - Barnstaple
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
11 Taw Mill Business Park, Howard Avenue, EX32 8QA, Barnstaple, North Devon, United Kingdom
- 01271-900-013
4.7
Excellent
262 reviews
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Reply from National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Barnstaple
We appreciate your positive feedback! We're so happy to hear you found our staff very friendly and our service prompt and hassle-free.
Great service from the Barnstable branch
November 20, 2025
Reply from National Windscreens - Barnstaple
We're glad you found our Barnstable branch provided great service. Thank you for your positive feedback; we appreciate it.
Reply from National Windscreens - Barnstaple
We appreciate you sharing! We are so happy to hear you received excellent service from start to finish. Thank you for the recommendation!
Great service the technician arrived as…
Great service the technician arrived as promised arrived at the place we were staying did a good job. Everything taken care of. 👍👌
October 28, 2025
Reply from National Windscreens - Barnstaple
We appreciate your positive feedback. We're happy to hear that the technician arrived on time, did a good job at your location, and took care of everything. Thank you!
The service was great 👍
The service was great 👍 . The technician's were very efficient and polite.
October 21, 2025
Reply from National Windscreens - Barnstaple
We appreciate you sharing your positive experience! We are so happy to hear that you received great service from efficient and polite technicians.
Reply from National Windscreens - Barnstaple
We are happy to hear that our team provided you with efficient, friendly, and quick service. Thank you for your positive feedback!
Brillant
Managed to come to my work place and carry out replacement of windscreen, very quickly, efficiently and professionally.
October 9, 2025
Reply from National Windscreens - Barnstaple
We're happy to hear that the windscreen replacement at your workplace was quick, efficient, and professional. Thank you for your positive feedback; we appreciate it!
National Windscreens are thoroughly recommended.
National Windscreens are thoroughly recommended.
Service and communication first class.
Excellent job received.
September 3, 2025
Reply from National Windscreens - Barnstaple
We appreciate your positive feedback! We're happy to hear that you thoroughly recommend our service and that you received excellent communication and an excellent job.
Reply from National Windscreens - Barnstaple
We're happy to hear that the fitter was very efficient. Thank you for your positive feedback; we appreciate it.
Excellent service and very quick
August 26, 2025
Reply from National Windscreens - Barnstaple
We appreciate you sharing your feedback! We are so happy you were pleased with our excellent and very quick service.
Reply from National Windscreens - Barnstaple
We are happy to hear that you had a professional experience. Thank you for your positive feedback; we appreciate it.
Very good communication prior to…
Very good communication prior to appointment. Polite, friendly and efficient service. Very pleased
August 13, 2025
Reply from National Windscreens - Barnstaple
We appreciate your positive feedback! We're happy to hear that you were pleased with the communication and our polite, friendly, and efficient service.
Availability was excellent
Availability was excellent. The chip was fixed at my home within 2 days. The job was done quickly and with good quality.
August 6, 2025
Reply from National Windscreens - Barnstaple
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
good servis
July 22, 2025
Reply from National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great service
July 23, 2025
Reply from National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
So kind and did an amazing job
So kind and did an amazing job.
Was one of the nicest workers I’ve ever met, got on with the job and gave straight forward instructions and was also funny!
July 24, 2025
Reply from National Windscreens - Barnstaple
We appreciate your positive feedback. We're happy to hear that you had such a great experience with our worker, found their instructions clear, and enjoyed their humor.
Reply from National Windscreens - Barnstaple
We appreciate your positive feedback! We're so happy to hear that our communication was fantastic, helpful, and no-fuss. Thank you for the recommendation!
Technician was very friendly & polite…
Technician was very friendly & polite on my arrival, gave an indication of collection time ( exactly as he said) very pleased with the service in the Barnstaple depot.
July 19, 2025
Reply from National Windscreens - Barnstaple
We appreciate your positive feedback. We're happy to hear that the technician was friendly and polite upon your arrival and provided an accurate collection time. We're glad you were pleased with the service at the depot.
If you could have put a lower than zero I would
If you could have put a lower than zero rating I would. Never had such a bad service from any company ever!… first screen put in scratched, which would have been left if my mechanic had not spotted it. So rebooked ,to be cancelled on the day Rebooked to be again cancelled on the day!!Bear in mind each time the car had to be dropped off to the garage to be installed, costing me time, money and hassle, only to have to get the car back each time for nothing. They eventually managed to fit the screen a whole month after they started, again, barring in mind the car had no MOT , as it wouldn’t pass with the damaged screen, again costing me, having to work around not having the car. They then sent a threatening letter of court action for non payment before they had even fitted the screen!!!!!!!The fitter had obviously put it down as a completed job due payment from
His first attempt. Tried to phone on dozens of occasions to local branch, with the phone never answered. Just to top it all off my excess is £130 but they have billed me for £170!!!!!… can’t contact anyone to question why, so I have no choice but to pay . No one’s talking to anyone in this firm. For a National company the service received is beyond shocking.
June 2, 2025
Reply from National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We’re sorry to hear you’re unhappy and that our service did not meet your expectations.
If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk please include your VRN as the subject of the email
Kind regards,
National Windscreens
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