This is the second time we've had to have our rear windscreen replaced, both times by National Windscreens. This time we took it to the Barnstaple workshop where they did an excellent, efficient job... See more
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Location
Switch location11 Taw Mill Business Park, Howard Avenue, EX32 8QA Barnstaple, North Devon, GB
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See what reviewers are saying
What a wonderful service, from the telephone ops to the on the road engrs. Our replacement windscreen was not straight forward at all. The engr persevered, came up with the solution. Whilst it took a... See more
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Phoned my insurance company,because it was related to windscreens was put onto National Windscreens. Polite very helpful all explained, appointment fixed. My local depot phoned, asked if I would like... See more
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Your operative was superb. polite, knowledgeable and efficient. he explained the details of the repair and explained it might not work, but proceeded and the repair was fairly successful. it can stil... See more
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Company details
About National Windscreens - Barnstaple
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
11 Taw Mill Business Park, Howard Avenue, EX32 8QA, Barnstaple, North Devon, United Kingdom
- 01271-900-013
4.7
Excellent
262 reviews
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Fitters did an excellent job
Fitters did an excellent job and the vehicle was clean and tidy.
July 4, 2025
Reply from National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Barnstaple
We're happy to hear that our work met your expectations with its timeliness, efficiency, and cleanliness. Thank you for your positive feedback!
Reply from National Windscreens - Barnstaple
We appreciate your positive feedback! We're so happy to hear you received good communications, quick service, and a job well done.
Great service and done at my residence
Great service and done at my residence. Joe was first class.
June 13, 2025
Reply from National Windscreens - Barnstaple
We're happy to hear that you received great service at your home. We appreciate your positive feedback; it means a lot to us.
Reply from National Windscreens - Barnstaple
We appreciate you taking the time to share your positive experience. We're so glad to hear our team was helpful and friendly!
Lovely helpful staff and they completed…
Lovely helpful staff and they completed the job efficiently and a lot quicker than I’d expected 10/10
May 29, 2025
Reply from National Windscreens - Barnstaple
We appreciate your feedback! We're happy to hear that our staff was helpful and that the job was completed efficiently and quicker than expected. Thank you!
Reply from National Windscreens - Barnstaple
We appreciate you taking the time to share your positive experience. We're happy to hear that you were pleased with our service and efficiency.
Stone Chip Repair
Welcoming and helpful fitters, clean and tidy repair bay. Good quality repair of stone chip to windscreen.
May 20, 2025
Reply from National Windscreens - Barnstaple
We appreciate your positive feedback! We're happy to hear that you found our team welcoming and helpful, and that you were satisfied with the quality and cleanliness of our repair service.
My windscreen cracked whilst my car was…
My windscreen cracked whilst my car was parked at the railway station. National Windscreens booked me in for the replacement and dealt with the insurers and dealt with the whole process. It was a very easy process and I was please with the quality of the work
May 19, 2025
Reply from National Windscreens - Barnstaple
We're happy to hear that the replacement process was easy and that you were pleased with the quality of our work. Thank you for your feedback.
Start off great ruined it for themselves
Quick service but they wrote my invoice up wrong been trying to call them for days, branch and helpline no answer, waited over an hour on the helpline being told someone will be right with me, gave up after. Also didn't clean the windscreen on the inside found out on way home when direct sun light hit my windscreen could barely see it was so filthy. 100% safe to say won't be using these again.
May 1, 2025
Reply from National Windscreens - Barnstaple
We appreciate you bringing these issues to our attention. We understand your frustration with the incorrect invoice, difficulty reaching us, and the unclean windshield. We'll address this internally to improve our service.
Friendly and efficient service
Thanks to both the manager and fitter for their service today. Both staff were friendly and helpful. The work on my BMW's replacement windscreen looks good. The work was completed within the allotted time and I was contacted as soon as the work was finished. Glad to have a service like this locally. Thankyou!
May 15, 2025
Unprompted review
Reply from National Windscreens - Barnstaple
Thank you for your kind words! We are delighted to hear that you were pleased with the service you received. We strive to provide our customers with a friendly and helpful experience, and we're glad that our team was able to meet your expectations. We appreciate your feedback and are glad you would recommend us.
Great communications from start to…
Great communications from start to finish very highly recommended.
No up front payment.
May 6, 2025
Reply from National Windscreens - Barnstaple
Thank you for your kind words and for taking the time to share your experience. We're glad to hear that you found our communication to be clear and helpful. We appreciate your recommendation.
Reply from National Windscreens - Barnstaple
We're so glad to hear that you had a positive experience with our mechanic. We appreciate your kind words about their punctuality, politeness, and efficiency. We strive to provide excellent service to all our customers, and we're thrilled that you were satisfied with the service you received.
Helpful, friendly and efficient
I didn't know where they were located so had opted for a home visit. They rang and explained it was close to my home, so found it easily as it was a better location to have the work done. Went for a walk, had a coffee, and returned to find it was nearing completion. Couldn't have been easier.
April 24, 2025
Reply from National Windscreens - Barnstaple
We appreciate your kind words and are glad to hear that you found our service convenient and efficient. We understand the importance of a hassle-free experience and strive to make our services as accessible as possible. We're happy that you were able to enjoy your time while we worked on your project.
Great service all round
April 24, 2025
Reply from National Windscreens - Barnstaple
Thank you for your positive feedback! We're delighted to hear you had a great experience with our service.
Reply from National Windscreens - Barnstaple
We appreciate your kind words! It's wonderful to hear that you had a positive experience with our fitters. We strive to provide excellent service and are glad you found our team quick, well-managed, and friendly.
Very quick and accommodating
April 12, 2025
Reply from National Windscreens - Barnstaple
We appreciate your kind words. We strive to provide quick and accommodating service.
Reply from National Windscreens - Barnstaple
We appreciate your kind words and are glad to hear that you had a positive experience. We strive to provide excellent service and are happy to know we met your expectations.
Reply from National Windscreens - Barnstaple
Thank you for your kind review! We're delighted to hear that you found our service friendly and would recommend us. We strive to provide a positive experience for all our customers, and your feedback is greatly appreciated.
Great service, knowledgeable staff
There were two people there and they fitted me in 15 minutes before my appointment time, they were both extremely knowledgeable and friendly. Couldn't recommend highly enough!
March 26, 2025
Reply from National Windscreens - Barnstaple
We are so happy to hear that you had a positive experience! We strive to provide our customers with the best possible service and we are thrilled that you found our team to be knowledgeable and friendly. We appreciate you taking the time to share your feedback and we look forward to seeing you again soon.
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