Easy process from drop off to collection. There is limited space on the industrial estate but it did not cause too much of an inconvenience. Staff were friendly and helpful
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Location
Switch locationUnit 8, Wickham Business Park, Honywood Rd, SS14 3EQ Basildon, Essex, GB
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See what reviewers are saying
I went through my insurance company to get my windscreen replaced due to a crack caused by road debris. Booking process extremely easy, payment also straightforward and easy. The appointment they advi... See more
Company replied
Good reminder of the appointment. The receptionist also very pleasant and helpful to confirm the booking and time to drop the car into their garage. On the day : The team were very efficient and fl... See more
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Front windscreen of my car had a crack caused by a stone hitting the window. Booked with National Windscreens in Basildon and the whole process was easy from start to finish. They were very accom... See more
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Company details
About National Windscreens - Basildon
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 8, Wickham Business Park, Honywood Rd, SS14 3EQ, Basildon, Essex, United Kingdom
- 01268-350-362
4.6
Excellent
662 reviews
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RCW Billericay
We were informed of what day it was going to fitted and reminded by email as the day became nearer
Fitter was excellent and again he informed me has the fitting proceeded he was spotlessly clean and endeavoured to hover up ever bit of glass
From ordering the screen to the final fixing was faultless
October 3, 2025
Reply from National Windscreens - Basildon
We appreciate you sharing your experience. It's great to hear that you were well-informed about the fitting schedule and that the fitter was excellent, clean, and thorough. We're glad the entire process, from ordering to fixing, was faultless for you.
Excellent Service
Had my windscreen replaced at Nationwide Basildon and couldn’t be happier with the experience. Communication was excellent from start to finish. Everything was prepaid through my insurance, and the whole process was completely hassle-free.
I arrived early for my appointment and was seen straight away. I was told the job could take up to 4 hours, but it was all completed within 2 hours — fantastic! The staff were friendly, professional, and efficient.
Highly recommend Nationwide Basildon for anyone needing a windscreen replacement — great service all round!
October 6, 2025
Reply from National Windscreens - Basildon
We're happy to hear that you had such a positive experience with your windscreen replacement at Basildon. We appreciate your kind words regarding our communication, hassle-free process, and the efficiency of our team. Thank you for recommending our services!
They attended to me exactly on time time…
They attended to me exactly on time they promised, and also the technician provided a smart job without messing the car or the environment.
October 1, 2025
Reply from National Windscreens - Basildon
We're happy to hear that our service was punctual and efficient! We appreciate your positive feedback regarding our technician's careful work. Thank you!
Excellent service had my car ready in 2…
Excellent service had my car ready in 2 hours
October 1, 2025
Reply from National Windscreens - Basildon
We're happy to hear that you received excellent service, and we appreciate your positive feedback regarding our quick turnaround time.
Absolutely spot on .
Absolutely spot on .turned right on time great service really knowledgeable guy highly recommend.thanks.
October 3, 2025
Reply from National Windscreens - Basildon
We appreciate your positive feedback! We are so happy to hear that our service was spot on, on time, and that our guy was knowledgeable. We appreciate your recommendation.
Screen repair
The fella that come was very polite and explained everything to me the service was great.
October 1, 2025
Reply from National Windscreens - Basildon
We appreciate you sharing your positive experience! We are so happy to hear that you were pleased with the polite and explanatory service. Thank you!
Reply from National Windscreens - Basildon
We appreciate you sharing! We're so happy to hear you received good, friendly service with your new windscreen fitting.
Reply from National Windscreens - Basildon
We appreciate you sharing! We are so happy you were pleased with our great service and quickly completed job. Thank you!
Reply from National Windscreens - Basildon
We appreciate you taking the time to share your positive experience. We're happy to hear that you were kept informed throughout the process.
I received a text saying the vehicle…
I received a text saying the vehicle can be dropped off at 8am, but the staff didn't start until 8:30 so I had to wait for work to start then wait for the work to be completed.
Also when I arrived it wasn't very clear where to go or who to report to, only greeted by a grotti waiting room. Maybe some new signage and a lick of paint?
September 26, 2025
Reply from National Windscreens - Basildon
We appreciate your feedback and apologize for the inconvenience caused by the conflicting drop-off time and the delayed start. We will review our communication process and address the signage and waiting area to improve clarity.
Job done well and completed in time…
Job done well and completed in time schedule
Very pleasant staff at the Basildon Depot
September 23, 2025
Reply from National Windscreens - Basildon
We appreciate you taking the time to share your positive experience. We're happy to hear that the job was completed on time and that our staff were pleasant!
Reply from National Windscreens - Basildon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Absolutely brilliant service the two…
Absolutely brilliant service the two lads who came were brilliant if you could let them know please there top boys and really proud of what they’ve done in all good time.
September 16, 2025
Reply from National Windscreens - Basildon
We appreciate your fantastic feedback! We're happy to hear that you received brilliant service from our team. We will certainly pass along your kind words to them; they'll be delighted!
Reply from National Windscreens - Basildon
We're happy to hear that the service was professional, respectful, and fast! We appreciate you taking the time to leave this positive feedback.
Recently used the Basildon branch via…
Recently used the Basildon branch via my car insurance. The booking process was easy and fast from arrival to updates and pick up I received a 10/10 service. Every member of staff I interacted with was polite, reassuring and helpful. I will 100% be using this branch again in the future and will be recommending to friends and family
September 23, 2025
Unprompted review
Reply from National Windscreens - Basildon
We appreciate you sharing your positive experience with the Basildon branch. We're happy to hear that the booking process was easy and fast and that you received excellent service. We value your recommendation.
excellent service top marks very well…
excellent service top marks very well treated and brilliant work on my car.
September 18, 2025
Reply from National Windscreens - Basildon
We appreciate you taking the time to leave us this great review! We are so happy to hear that you were pleased with our excellent service and brilliant work.
Great job completed timely
Easy to get an appointment with only a couple of days wait. The replacement took significantly less time to complete than I was quoted. Very professional service.
September 13, 2025
Reply from National Windscreens - Basildon
We're happy to hear that you were able to get an appointment quickly and that the replacement service was completed faster than expected. We appreciate your feedback regarding our professional service!
Reply from National Windscreens - Basildon
We're glad you had a fast experience! Thank you for your feedback; we appreciate you taking the time to share.
Reply from National Windscreens - Basildon
We appreciate you sharing your positive experience with our service; we are so happy to hear you would use us again.
from booking in to having screen fitted…
from booking in to having screen fitted went smoothly.
Fitter turned up on time and did a good job
September 17, 2025
Reply from National Windscreens - Basildon
We appreciate you sharing your feedback. We're happy to hear that everything went smoothly from booking to the screen fitting and that the fitter did a good job.
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