Easy process from drop off to collection. There is limited space on the industrial estate but it did not cause too much of an inconvenience. Staff were friendly and helpful
Company replied
Location
Switch locationUnit 8, Wickham Business Park, Honywood Rd, SS14 3EQ Basildon, Essex, GB
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See what reviewers are saying
I went through my insurance company to get my windscreen replaced due to a crack caused by road debris. Booking process extremely easy, payment also straightforward and easy. The appointment they advi... See more
Company replied
Good reminder of the appointment. The receptionist also very pleasant and helpful to confirm the booking and time to drop the car into their garage. On the day : The team were very efficient and fl... See more
Company replied
Front windscreen of my car had a crack caused by a stone hitting the window. Booked with National Windscreens in Basildon and the whole process was easy from start to finish. They were very accom... See more
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Company details
About National Windscreens - Basildon
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 8, Wickham Business Park, Honywood Rd, SS14 3EQ, Basildon, Essex, United Kingdom
- 01268-350-362
4.6
Excellent
662 reviews
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All done in the time that I was told
September 17, 2025
Reply from National Windscreens - Basildon
We're happy to hear that everything was completed on time, and we appreciate your feedback.
Bad workman National Windscreens
The chap fitting my new windscreen clearly did not have the skills to do the job. My paint was scratched on the outside pillars. The interior headliner had black glue and I was told would need to be replaced. The rubber around the windscreen had too much glue and left a gap. The moulding around the windscreen wipers had not been put back in correctly. My car bonnet etc was covered in mess and glue.
September 8, 2025
Reply from National Windscreens - Basildon
We appreciate you bringing this to our attention. We're very sorry to hear that the windscreen fitting didn't meet expectations and caused damage. We'll investigate the issues with the paint, headliner, rubber, moulding, and mess. Thank you for your feedback.
Job completed within the time
Simple to book the appointment, easy drop off and windscreen replaced within the time stated.
September 15, 2025
Reply from National Windscreens - Basildon
We're happy to hear that booking and drop off were simple, and the replacement was completed promptly. Thank you for your positive feedback; we appreciate it!
Reply from National Windscreens - Basildon
We're happy to hear that our service was helpful and efficient for you. Thank you for your positive feedback and for returning the vehicle on time.
Reply from National Windscreens - Basildon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Basildon
We appreciate you sharing! We are so happy you were pleased with our great and quick service, and we thank you very much!
Fantastic Service.
September 10, 2025
Reply from National Windscreens - Basildon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Good and timely job done.
September 4, 2025
Reply from National Windscreens - Basildon
We're happy to hear that the job was completed well and on time. Thank you for your positive feedback; we appreciate it.
Do not use
Even though my van needed a clean and is getting on a bit the fitters left black sealant on the bodywork around the screen and on the dashboard. The label of the new screen was pushed into the scuttle and they also left old sealant on my driveway .
I would not use your company again.
September 5, 2025
Reply from National Windscreens - Basildon
We appreciate you taking the time to share your experience. We're sorry to hear about the sealant and cleanliness issues you encountered. We'll review this to ensure our standards are met in the future.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Very friendly
Very friendly, approachable staff who took their time not to rush and deliver great service.
September 3, 2025
Reply from National Windscreens - Basildon
We appreciate you sharing your positive experience! We're happy to hear that you found our staff friendly and approachable, and that they delivered great service.
Technicians very helpful and did the…
Technicians very helpful and did the job very quickly
August 28, 2025
Reply from National Windscreens - Basildon
We're happy to hear that our technicians were helpful and efficient. Thank you for your positive feedback; we appreciate it a lot!
Prompt efficient and very professional
Was kept informed of arrival time and did not disappoint, prompt efficient and very professional
September 2, 2025
Reply from National Windscreens - Basildon
We're happy to hear that you were informed of the arrival time and that our service was prompt, efficient, and professional. Thank you for your positive feedback!
The service was great
August 26, 2025
Reply from National Windscreens - Basildon
We appreciate you taking the time to share your experience with us, and we are so glad to hear that you were satisfied with our service.
Reply from National Windscreens - Basildon
We appreciate your positive feedback! We're so glad you received great service, and that our timings and customer service were super efficient.
Reply from National Windscreens - Basildon
We are happy you found our service efficient and friendly. Thank you for your feedback!
Reply from National Windscreens - Basildon
We appreciate you sharing your positive experience! We're so glad to hear that you found our service great, friendly, helpful, and informative.
Reply from National Windscreens - Basildon
We're happy to hear that everything was nice and easy for you. Thank you for your positive feedback; we appreciate it a lot!
Really helpful staff.
August 22, 2025
Reply from National Windscreens - Basildon
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Basildon
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great and friendly service.
August 15, 2025
Reply from National Windscreens - Basildon
We appreciate you sharing your experience with us. We are happy you received great and friendly service from our team.
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