Perfect and quick service. Nice and clean sitting waiting area. Clean toilets. Did job proper and perfect. Booking process is also easy,
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I had an appointment for 10.00am but work did not start on my car until after 11.00am with no explanation. The technician should also have fitted new windscreen wipers which he confirmed on the day he... See more
Company replied
Very professional and straight to business. He did my windscreen in less than an hour and up to date updates on the technician.
Company replied
Turned up on time, with the correct windscreen. The very polite technician had the job done in an hour with no fuss or mess. The on line booking and xs payment was simple. They were able to check my... See more
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Company details
About National Windscreens - Birmingham
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 4, Cheston Road, B7 5EA, Birmingham, West Midlands, United Kingdom
- 0121-369-0739
4.6
Excellent
870 reviews
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Reply from National Windscreens - Birmingham
We appreciate you sharing that our service was helpful, knowledgeable, and on time! We are so happy you had a positive experience.
Reply from National Windscreens - Birmingham
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Professional and clean job
Very happy with the overall experience..no issues with the work and job was spot on
January 19, 2026
Reply from National Windscreens - Birmingham
We're happy to hear that you are very satisfied with the work. Thank you for sharing your positive experience; we appreciate your feedback!
Exceptional Service
Exceptional! The contact agent who answered my call was very professional.
My appointment was booked for home replacement.
Throughout the week prior to the appointment, there were daily text messages reminders.
On the day Jo the technician called and arrived on time.
Was very knowledgable and professional.
Replaced the windscreen and wipers seamlessly.
Thank you!
January 16, 2026
Reply from National Windscreens - Birmingham
We appreciate you taking the time to share your experience. We're happy to hear that you were pleased with the contact agent and the service provided by the technician. Thank you again for acknowledging the text message reminders and the seamless replacement.
Was told the job would take 4hours was…
Was told the job would take 4hours was done superbly in 1.5 hours so far no complaints thanks guys
January 12, 2026
Reply from National Windscreens - Birmingham
We're so glad the job was completed quickly and to your satisfaction! We appreciate your positive feedback and are thankful for your review.
It was so easy dropped car off and they…
It was so easy dropped car off and they text me when it was ready
January 7, 2026
Reply from National Windscreens - Birmingham
We're happy to hear that dropping off your car was easy and that our text updates were helpful. Thank you for your positive feedback!
I’m very happy from national windscreen…
I’m very happy from national windscreen service team , they are very helpful and professional. I like to prefer all those people who need to replace their cars windscreens, contact the national windscreen Birmingham. One again thanks to all nations windscreen service team .
January 1, 2026
Reply from National Windscreens - Birmingham
We appreciate you taking the time to share your positive experience. We're happy to hear that you found our Birmingham team helpful and professional. It's great to know you would recommend our services. Thank you for your positive feedback!
Clarifying the service customers expect - subject to your own operations
Provide customers clear expectations of your service, how you operate and especially about your own limitations - e.g what you can and cannot control, such as non-delivery from external suppliers.
December 20, 2025
Reply from National Windscreens - Birmingham
We appreciate your feedback. Providing clear expectations regarding our services and limitations is important. We'll review how we communicate what we can and cannot control.
The technican was great
The technican was great. Trying to get a appointment was not so good and not much contact despite calling and asking for an urgent appointment on Christmas Eve.
January 2, 2026
Reply from National Windscreens - Birmingham
We're happy to hear that the technician was great! We regret that you had difficulty scheduling an urgent appointment, especially on Christmas Eve, and that our communication was not ideal. We'll review this.
Reply from National Windscreens - Birmingham
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service
Good reminders prior to appointment. Repairer rang me and gave me an ETA too, on top of my dedicated slot.
Repairer was super friendly, fitted quickly and would definitely recommend.
Thank you for coming on Christmas Eve in such cold conditions!
December 24, 2025
Reply from National Windscreens - Birmingham
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Birmingham
We appreciate you sharing! We are so happy you were pleased with our good, punctual, and on-time service. Thank you!
Excellent service and windscreen fitted…
Excellent service and windscreen fitted in record time
December 23, 2025
Reply from National Windscreens - Birmingham
We appreciate you sharing your experience! We are so glad to hear you received excellent service and a quick windscreen fitting.
Reply from National Windscreens - Birmingham
We're happy to hear that your service was done promptly, even when you arrived early. We appreciate your positive feedback and thank you.
Staff polite
Staff polite, friendly and professional.
Work completed in good time and to a very good standard
December 15, 2025
Reply from National Windscreens - Birmingham
We appreciate you sharing your positive experience! We're happy to hear that you found our staff polite, friendly, and professional, and that the work was completed to a very good standard.
Reply from National Windscreens - Birmingham
We are happy to hear that you had a fast and efficient experience. Thank you for your feedback; we appreciate it!
Very good customer service
The various members of staff that dealt with my case were exceptionally helpful. The work was completed promptly and to a good standard.
Service with a smile.
Many thanks to the team.
December 5, 2025
Reply from National Windscreens - Birmingham
We appreciate your positive feedback. We're happy to hear that the team members were exceptionally helpful and that the work was completed promptly and to a good standard. Thank you!
It was overall Excellent exoerience
It was overall Excellent exoerience, welcoming and professional staff.
December 11, 2025
Reply from National Windscreens - Birmingham
We appreciate your feedback! We're so glad you found our staff welcoming and professional and that you had an excellent overall experience.
Excellent service
Excellent service! My car windscreen was replaced quickly and professionally. The team was friendly, efficient, and the workmanship is top-quality. I’m very happy with the result and would definitely recommend them!
December 5, 2025
Reply from National Windscreens - Birmingham
We appreciate your positive feedback! We're happy to hear that your car windscreen replacement was quick and professional. It's great to know you found our team friendly and efficient, and that you're happy with the top-quality workmanship. We're glad you recommend us!
Reply from National Windscreens - Birmingham
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
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