Perfect and quick service. Nice and clean sitting waiting area. Clean toilets. Did job proper and perfect. Booking process is also easy,
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I had an appointment for 10.00am but work did not start on my car until after 11.00am with no explanation. The technician should also have fitted new windscreen wipers which he confirmed on the day he... See more
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Very professional and straight to business. He did my windscreen in less than an hour and up to date updates on the technician.
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Turned up on time, with the correct windscreen. The very polite technician had the job done in an hour with no fuss or mess. The on line booking and xs payment was simple. They were able to check my... See more
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Company details
About National Windscreens - Birmingham
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 4, Cheston Road, B7 5EA, Birmingham, West Midlands, United Kingdom
- 0121-369-0739
4.6
Excellent
870 reviews
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They damaged my car
They damaged my car. This included paint scratches, damage to an integral bolt that helps secure the spoiler, and a small dent. In addition, the overall finish of the repair itself was below an acceptable standard.
During the repair, the engineer cut himself on the glass and bled inside the vehicle. I had to clean this myself afterwards, which was both unpleasant and unacceptable.
I emailed them, as instructed by them, with my concerns and its been 2 weeks without any response.
February 6, 2026
Reply from National Windscreens - Birmingham
We regret your experience. Damage to your car, the repair's finish, and the incident inside your vehicle are concerning. We're sorry you haven't received a reply to your email. I have raised this to our Customer Relations Team who will investigate this.
Reply from National Windscreens - Birmingham
We appreciate you sharing that the communication was good, and the services were excellent! We are so happy you were pleased with us.
Great service staff was outstanding…
Great service staff was outstanding will highly recommend to people
February 7, 2026
Reply from National Windscreens - Birmingham
We appreciate you sharing! We are so happy to learn that our service staff was outstanding, and you will highly recommend us to people.
Excellent job
September 7, 2025
Unprompted review
Reply from National Windscreens - Birmingham
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Very fast efficient and friendly.
Very good service, friendly fitter, great results. Thank you.
February 11, 2026
Reply from National Windscreens - Birmingham
We're glad you received very good service and great results from our friendly fitter. Thank you for your positive feedback; we appreciate it!
The staff were great
The staff were great , showed me to warm waiting room , job was done in 30 minutes, and car returned.
February 11, 2026
Reply from National Windscreens - Birmingham
We're glad you enjoyed your experience! It's great to hear our staff provided a warm waiting room and efficient service, returning your car quickly. Thank you for the positive feedback.
Quick an efficient service
Quick an efficient service, waited on site to be completed, done in 2.5 hours
February 11, 2026
Reply from National Windscreens - Birmingham
We're happy to hear that you received quick and efficient service! We appreciate you taking the time to leave us this positive feedback.
On time quick and efficient
February 10, 2026
Reply from National Windscreens - Birmingham
We appreciate you taking the time to share your experience! We are so glad you were pleased with our prompt and efficient service.
Helpful and courteous
I went to their depot because it was raining too hard for a home call out. They were expecting me, even though I was early. They quoted an hour and were done in 45 minutes.
All courteous and helpful. Free wi-fi appreciated while I waited in the warm and dry.
Thank you.
February 6, 2026
Reply from National Windscreens - Birmingham
We're happy to hear that you had a positive experience at our depot! It's great to know that we could assist you quickly and efficiently, providing a comfortable and convenient service. Thank you for your kind words.
Obviously had to wait for glass to be…
Obviously had to wait for glass to be delivered , as they don't stock units any more , but what's new , every company the same . But fitter was great , a little let down by no vacuuming of broken glass but again , they fit glass not clean cars
February 10, 2026
Reply from National Windscreens - Birmingham
We appreciate your feedback and are glad the fitter provided great service. We acknowledge your point regarding the glass delivery and the vacuuming. We will consider your comments as we aim to improve our service. Thank you.
Good company Good customer service
Very polite person very good customer service would recommend
February 10, 2026
Reply from National Windscreens - Birmingham
We appreciate you sharing! We are so happy to learn that you were pleased with our very polite person and good customer service.
He worked around the weather rather…
He worked around the weather rather than cancelling the job on the day.
Good communication skills and did a really good job.
February 10, 2026
Reply from National Windscreens - Birmingham
We appreciate you taking the time to leave us a review! We're happy to hear that the job was completed despite the weather and that you were pleased with the service.
Very polite and professional fitter
Very polite and professional fitter, the job was very technical and he did it with ease. I’m very impressed by the quality of service.
February 9, 2026
Reply from National Windscreens - Birmingham
We appreciate your positive feedback! We're happy to hear that the fitter was polite and professional and completed the technical job with ease. We're glad you're impressed with our service.
Got my windscreen replaced on my BMW…
Got my windscreen replaced on my BMW X1, unfortunately the first time it was done slightly incorrectly but this was resolved with a new screen soon after. Easy to contact and arrange replacements.
May 19, 2025
Reply from National Windscreens - Birmingham
We appreciate you bringing this to our attention. We regret the initial issue with your BMW X1 windscreen replacement. We're glad we could resolve it quickly with a new screen and that you found us easy to contact.
Very helpful man who came to my house…
Very helpful man who came to my house to fix my cracked window screen.
Done within 20 mins
February 5, 2026
Reply from National Windscreens - Birmingham
We're happy to hear that the service was helpful and efficient! Thank you for sharing your positive experience; we appreciate your feedback very much.
Windscreen replaced faster than…
Windscreen replaced faster than expected. Staff were efficient and courteous.
February 6, 2026
Reply from National Windscreens - Birmingham
We appreciate your positive feedback! We're happy to hear that you experienced efficient and courteous service, with the windscreen replaced faster than expected.
Easy to book
Easy to book. Great communication. Excellent welcoming staff and completion times. Comfortable warm and clean waiting area.
January 31, 2026
Reply from National Windscreens - Birmingham
We appreciate you taking the time to leave us a review. We're happy to hear that booking was easy, communication was great, and the staff were welcoming. We're also glad you liked our waiting area!
I am very dissatisfied with your work, and what you did for me could have been done better by a small child. You installed a window in my car that is broken, and there are shards of glass rattling ins
I am very dissatisfied with your work, and what you did for me could have been done better by a small child. You installed a window in my car that is broken, and there are shards of glass rattling inside the door. Every time I open or close it, there’s a horrible noise from my car door. That is why I am very unhappy with you,
January 29, 2026
Reply from National Windscreens - Birmingham
We appreciate you bringing this to our attention. We are sorry to hear that the window installation did not meet your expectations, and we regret the issues you're experiencing with glass and noise.If you want to provide our Customer Relations Team with your details including your name and vehicle registration number, they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Reply from National Windscreens - Birmingham
We're glad you found our service great and the after-care instructions clear. Thank you for your positive feedback; it means a lot to us.
Reply from National Windscreens - Birmingham
We appreciate you sharing that our engineer was prompt, tidy, and provided clear explanations! We are so happy you had a positive experience.
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