Perfect and quick service. Nice and clean sitting waiting area. Clean toilets. Did job proper and perfect. Booking process is also easy,
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I had an appointment for 10.00am but work did not start on my car until after 11.00am with no explanation. The technician should also have fitted new windscreen wipers which he confirmed on the day he... See more
Company replied
Very professional and straight to business. He did my windscreen in less than an hour and up to date updates on the technician.
Company replied
Turned up on time, with the correct windscreen. The very polite technician had the job done in an hour with no fuss or mess. The on line booking and xs payment was simple. They were able to check my... See more
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Company details
About National Windscreens - Birmingham
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 4, Cheston Road, B7 5EA, Birmingham, West Midlands, United Kingdom
- 0121-369-0739
4.6
Excellent
869 reviews
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Reply from National Windscreens - Birmingham
We are happy to hear that you had a good and quick glass replacement experience. Thank you for your positive feedback!
I was very disappointed with my windscreen repair experience
I was very disappointed with my experience, as there was a significant delay in getting my windscreen repaired, and when the engineer finally attended, they caused additional electrical issues. This led to further delays before the insurer arranged for an independent company, who ultimately resolved the problem and provided excellent customer service. While the final repair was satisfactory, the overall process was far too long, the initial mistake caused considerable inconvenience and cost, and the £50 compensation offered felt inadequate. As a result, I am now reconsidering my renewal options and have shared my negative experience with colleagues, friends, and family.
February 10, 2026
Reply from National Windscreens - Birmingham
We appreciate you sharing your experience. We're sorry to hear about the delays, the electrical issues, and the inconvenience caused. We'll review the situation to see how we can improve our service. Thank you for your feedback.
Worst Customer service ever
Worst Customer service ever. Tech. never turned up. Had to cancel in end. No communication at all. No driver tracker. Numerous failed promises. No answer from 24hr line! I did email Customer Services.... no response.
March 2, 2026
Unprompted review
Reply from National Windscreens - Birmingham
We regret to hear about the issues you faced, including the technician's absence and lack of communication. We appreciate you bringing this to our attention, and we'll investigate these service failures.
Reply from National Windscreens - Birmingham
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Birmingham
We appreciate you sharing that our technician was knowledgeable. Thank you for your feedback.
Excellent service
Excellent service. I anticipated 4 hours for a replacement windscreen from the confirmation email and the whole process was complete in less than 2. Highly recommended.
February 20, 2026
Reply from National Windscreens - Birmingham
We're happy to hear you received excellent service, and the windscreen replacement was completed so quickly. Thank you for your recommendation and positive feedback!
Good timing
Good timing
Great work
Only they should have some snack and coffee machine👍
February 20, 2026
Reply from National Windscreens - Birmingham
We appreciate your positive feedback regarding our timing and work quality! We'll consider adding snack and coffee options to enhance our customer experience.
Reply from National Windscreens - Birmingham
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Birmingham
We appreciate you taking the time to share your feedback. We are happy to hear that you value our efficiency!
Reply from National Windscreens - Birmingham
We're so glad our service met your needs and the window fitted well. Thank you for your positive feedback; we appreciate it greatly!
Great job
Just an easy to deal with windscreen swap, all carried out at their premises, phonecalls and emails keeping me up to date with progress from ordering a screen to full fitment.
February 19, 2026
Reply from National Windscreens - Birmingham
We appreciate your positive feedback. We're happy to hear that your windscreen replacement was easy, and that our communication kept you updated on the progress from ordering to fitting.
The best of in uk
February 17, 2026
Reply from National Windscreens - Birmingham
We're happy you had such a wonderful experience; we appreciate your positive feedback so very much.
Efficient and friendly
February 17, 2026
Reply from National Windscreens - Birmingham
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Saw a black paint stain on my car and…
Saw a black paint stain on my car and it’s been difficult getting it off. Not happy with it.
February 18, 2026
Reply from National Windscreens - Birmingham
We regret to hear about the paint stain and the difficulty you've had removing it. We'll look into this to prevent future issues.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Excellent communication skilled staff…
Excellent communication skilled staff clean workplace amazing service. 5 star
February 17, 2026
Reply from National Windscreens - Birmingham
We appreciate your wonderful feedback! We're so glad you were pleased with our excellent communication, skilled staff, clean workplace, and amazing service.
Great fast service
February 17, 2026
Reply from National Windscreens - Birmingham
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Everything done in a timely way and…
Everything done in a timely way and screen replacement completed as expected.
February 17, 2026
Reply from National Windscreens - Birmingham
We appreciate you taking the time to leave us a review. We are so happy to learn that everything was completed in a timely way and as expected.
Reply from National Windscreens - Birmingham
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Very good service helpful and great job
February 14, 2026
Reply from National Windscreens - Birmingham
We appreciate you sharing that our service was very good, helpful, and the job was great! We are so happy you were pleased with us.
Excellent service
Excellent service, booked appointment, provided clear instructions and reminders.
The individual that served me was friendly, professional and as I was waiting said he would be as quick as possible which was the case.
No issues post replacement. Thank You
February 10, 2026
Reply from National Windscreens - Birmingham
We appreciate your positive feedback. We're happy to hear that you received excellent service, clear instructions, and reminders. We're also glad the individual was friendly and professional and that you've had no issues post replacement. Thank you!
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