Had our windscreen replaced however because there is more technology in windscreens now you have to take it to a shop. Quite a distance to travel to the shops, could do with more in a reasonable drivi... See more
Company replied
Location
Switch locationUnit 4, St Josephs Business Park, BN3 7ES Brighton, East Sussex, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
So much better than Autoglass - the tech Rob was helpful & polite. And guess what - no damage unlike Autoglass. I would have given them 5 stars but the man in reception was very vacant, I had to speak... See more
Company replied
Was easy to book and were very helpful when I wasn’t sure whether the chip could be repaired. In the end it was. Called on the morning to give me a 2 hour window and the tracking is really good. Good... See more
Company replied
Because the windscreen had lane assist, the car had to go into the workshop for fitting so that it could be recalibrated afterwards. I was told the workshop was a half hour drive away and they would n... See more
Company replied
Company details
About National Windscreens - Brighton
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 4, St Josephs Business Park, BN3 7ES, Brighton, East Sussex, United Kingdom
- 01273-803-527
4.7
Excellent
672 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from National Windscreens - Brighton
We're happy to hear that our staffs were friendly! Thank you for your kind recommendation; we appreciate it.
Excellent service gold star
Excellent service arrived at the time specified carried out the work to a very high standard no problems job completed and the technician was brilliant and friendly. Very happy customer
August 11, 2025
Reply from National Windscreens - Brighton
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreen
Friendly and efficient.
July 31, 2025
Reply from National Windscreens - Brighton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
After fitting a faulty windscreen
After fitting a faulty windscreen, they replaced it with no fuss.
August 4, 2025
Reply from National Windscreens - Brighton
We're happy to hear that we could resolve the issue with the windscreen replacement smoothly. Thank you for your positive feedback and for sharing your experience.
Great service
Great service, friendly team. Quick windscreen change all done in less than 2hours. All looks ok so far.
August 1, 2025
Reply from National Windscreens - Brighton
We appreciate your positive feedback. We're happy to hear that you received great service from our friendly team and that your windscreen replacement was completed quickly.
Reply from National Windscreens - Brighton
We're happy to hear that our communication was brilliant, and that we were punctual and efficient. Thank you for your positive feedback!
Really nice and polite was Martin
July 28, 2025
Reply from National Windscreens - Brighton
We're happy to hear that you had a positive experience. We appreciate you taking the time to share your feedback with us.
Reply from National Windscreens - Brighton
We appreciate your positive feedback! We are so happy to hear that you received quick, easy, professional, and polite service.
Reply from National Windscreens - Brighton
We appreciate you taking the time to leave us this great review! We are so happy to hear you received prompt, friendly, and professional service.
Reply from National Windscreens - Brighton
We're happy to hear that our fitters were quick, efficient, and maintained a clean workspace. Thank you for your positive feedback!
Super efficient
Super efficient. I had the windscreen replaced through my insurance but no paperwork needed, just dropped it off and picked it up a couple of hours later.
July 24, 2025
Reply from National Windscreens - Brighton
We're happy to hear that your windscreen replacement was super efficient! We appreciate you highlighting the easy, paperless process and quick turnaround time. Thank you for your positive feedback.
failed to tell me that the windscreen…
failed to tell me that the windscreen had not been delivered so I turned up only to be sent away.
receipt was asked for I put my email into hand held unit which was not uploaded so I asked twice more for a receipt only to get a text/email saying that I had given the wrong email and implied it was my fault. I think I know my own email address . It was only after Speaking with Zoe that I got any sense . so kudos to Zoe.
July 24, 2025
Reply from National Windscreens - Brighton
We regret you weren't informed about the windscreen delay and the trouble with your receipt. We'll look into why the email wasn't correctly received and ensure better communication moving forward. We appreciate your feedback.
Easy to book
Easy to book. Pleasant and efficient staff. It is the second time that I have used National Windscreens (through my car insurance). They even checked the previous damage and made a slight improvement to it. The engineer who fixed my new damaged windscreen gave me potential repairement scenarios and phoned me later to let me know what they had decided to do and to tell me my vehicle was ready for collection. I was very impressed by their workmanship and, in fact, couldn't find the repair.
July 17, 2025
Reply from National Windscreens - Brighton
We appreciate you sharing your experience with us. It's great to hear that you found our staff pleasant and efficient, and that you were impressed with the repair work. We aim to provide a high level of service.
Very good service
The guy who came down was on time, did a superb job fixing it properly and gave good advice. Very good co.
July 16, 2025
Reply from National Windscreens - Brighton
We're happy to hear that our technician was punctual, effective, and helpful. Thank you for sharing your positive experience with our company!
Reply from National Windscreens - Brighton
We appreciate your positive feedback! We are so happy to hear you received efficient, professional, and friendly service.
Fantastic service
Fantastic service, fitted me in around my timings and was completed well with in time given
July 11, 2025
Reply from National Windscreens - Brighton
We appreciate your fantastic feedback! We're happy we could accommodate your schedule and complete the service efficiently within the given time.
Reply from National Windscreens - Brighton
We're happy to hear that you found our service to be friendly and efficient. Thank you for sharing your positive experience with us!
Reply from National Windscreens - Brighton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent service & communication from…
Excellent service & communication from start to finish
July 4, 2025
Reply from National Windscreens - Brighton
We appreciate your positive feedback! We are so happy to hear you received excellent service and communication throughout your experience.
Vey organised and reliable service
Vey organised and reliable service. My new windscreen was fitted well without any problems.
June 30, 2025
Reply from National Windscreens - Brighton
We appreciate your positive feedback! We're happy to hear that you found our service organised and reliable, and your new windscreen was fitted well. Thank you!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.