Had our windscreen replaced however because there is more technology in windscreens now you have to take it to a shop. Quite a distance to travel to the shops, could do with more in a reasonable drivi... See more
Company replied
Location
Switch locationUnit 4, St Josephs Business Park, BN3 7ES Brighton, East Sussex, GB
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See what reviewers are saying
So much better than Autoglass - the tech Rob was helpful & polite. And guess what - no damage unlike Autoglass. I would have given them 5 stars but the man in reception was very vacant, I had to speak... See more
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Was easy to book and were very helpful when I wasn’t sure whether the chip could be repaired. In the end it was. Called on the morning to give me a 2 hour window and the tracking is really good. Good... See more
Company replied
Because the windscreen had lane assist, the car had to go into the workshop for fitting so that it could be recalibrated afterwards. I was told the workshop was a half hour drive away and they would n... See more
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Company details
About National Windscreens - Brighton
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 4, St Josephs Business Park, BN3 7ES, Brighton, East Sussex, United Kingdom
- 01273-803-527
4.7
Excellent
672 reviews
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Excellent service
Very grateful to the Brighton team for organising the replacement for the rear window very quickly and saving me a lot of hassle!
September 23, 2025
Reply from National Windscreens - Brighton
We're happy to hear that the team was able to promptly organize the rear window replacement. We appreciate your positive feedback and are glad we saved you some trouble!
Reply from National Windscreens - Brighton
We're happy to hear that the service was prompt and well-executed. Thank you for your positive feedback; we appreciate it very much.
Reply from National Windscreens - Brighton
We're glad you found booking easy and the work satisfactory. Thank you for your positive feedback; it means a lot to us.
Reply from National Windscreens - Brighton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
They were really helpful and managed to…
They were really helpful and managed to see me promptly.
September 23, 2025
Reply from National Windscreens - Brighton
We're happy to hear that our team was helpful and that we could assist you quickly. Thank you for your positive feedback; we appreciate it.
Really impressed
Really impressed. Small but annoying £1 coin size crack in line of vision. All sorted in about 30mins. Brilliant. Windscreen looks like new.
September 22, 2025
Reply from National Windscreens - Brighton
We're happy to hear that we could resolve the crack in your windscreen quickly and effectively! Thank you for your positive feedback; we appreciate it.
National Windscreen
They stated 4 hours to do the screen and only took 3 and to s good standard.
September 13, 2025
Reply from National Windscreens - Brighton
We're happy to hear that the screen replacement was completed efficiently and to a good standard. Thank you for your positive feedback; we appreciate it.
Reply from National Windscreens - Brighton
We appreciate your positive feedback! We are so happy you were pleased with our speedy job and friendly staff's great work.
Seemless service made easier by Gary…
Seemless service made easier by Gary and his crew…!
September 16, 2025
Reply from National Windscreens - Brighton
We're happy to hear that you experienced seamless service! We appreciate you acknowledging our team's efforts to make things easier.
Great service and guys
September 10, 2025
Reply from National Windscreens - Brighton
We appreciate you sharing! We are so happy to hear that you were very pleased with our great service and guys.
Prompt and efficient service
September 10, 2025
Reply from National Windscreens - Brighton
We appreciate you sharing your feedback! We are so happy you were pleased with our prompt and efficient service.
Damage plastic around windscreen
Damage plastic around windscreen, not full hermetic dan.Leave the holl. Calibration not done. Very poor job. I'm reporting to control windscreen.
September 4, 2025
Reply from National Windscreens - Brighton
We appreciate you bringing this to our attention. We're sorry the service didn't meet expectations, especially regarding the damage and calibration. We'll investigate this thoroughly.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Fantastic service
Friendly and knowledgeable. Kept me up to date on arrival time. Did a fantastic job of getting the windscreen in just as a torrential downpour arrived. Took great care of my car and even wiped all the inside down to ensure there was no rain. Great service.
August 28, 2025
Reply from National Windscreens - Brighton
We appreciate you sharing your experience. We're happy to hear that you found our team friendly and knowledgeable, and that we kept you informed. It's great to know we completed the job well and took great care of your car.
Shouldn't clearing up the glass be part of the job?
The technician failed to clear the shattered glass around the car, saying that it would take too long. He said that I would need to sweep it up.
Isn't this part of the service - he has the bespoke vacuum. Lots of fragments remain in the car too.
Booking system poor through Aviva
August 22, 2025
Reply from National Windscreens - Brighton
We appreciate your feedback and regret that the glass cleanup was not completed to your satisfaction. We'll review this with the technician and address the booking concerns with Aviva to improve our service.
Engineer repaired windscreen well
Engineer repaired windscreen and my car passed its MOT even though the National Windscreens online system showed that the screen needed to be replaced saving me £110 in policy excess. It’s worth taking your car to then and checking before you make a claim as their computer and phone systems were pretty bad
August 20, 2025
Reply from National Windscreens - Brighton
We're glad you enjoyed your experience and that the repair helped you pass the MOT, saving you money. We appreciate you bringing the system issues to our attention, and we'll look into it. Thanks for your feedback.
very professional and quick service
very professional, they had the whole windshield pre-ordered, it took them like 1 hr to replace with new aftermarket windshield and it was spot on. Very satisfied
August 16, 2025
Reply from National Windscreens - Brighton
We're happy to hear that the windshield replacement process was efficient and met your expectations. Thank you for acknowledging our team's professionalism and the quality of our work. We appreciate your positive feedback!
Reply from National Windscreens - Brighton
We're happy to hear that you had a solid experience, and we appreciate your acknowledging our team's respect for your car. Thanks!
Reply from National Windscreens - Brighton
We appreciate you sharing your feedback. We are so happy to hear that our service was excellent, efficient, and professional!
Reply from National Windscreens - Brighton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Brighton
We appreciate you taking the time to share your positive experience with us. We're so glad our service met your expectations.
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