Had our windscreen replaced however because there is more technology in windscreens now you have to take it to a shop. Quite a distance to travel to the shops, could do with more in a reasonable drivi... See more
Company replied
Location
Switch locationUnit 4, St Josephs Business Park, BN3 7ES Brighton, East Sussex, GB
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See what reviewers are saying
So much better than Autoglass - the tech Rob was helpful & polite. And guess what - no damage unlike Autoglass. I would have given them 5 stars but the man in reception was very vacant, I had to speak... See more
Company replied
Was easy to book and were very helpful when I wasn’t sure whether the chip could be repaired. In the end it was. Called on the morning to give me a 2 hour window and the tracking is really good. Good... See more
Company replied
Because the windscreen had lane assist, the car had to go into the workshop for fitting so that it could be recalibrated afterwards. I was told the workshop was a half hour drive away and they would n... See more
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Company details
About National Windscreens - Brighton
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 4, St Josephs Business Park, BN3 7ES, Brighton, East Sussex, United Kingdom
- 01273-803-527
4.7
Excellent
672 reviews
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Great service thank you!
November 5, 2025
Reply from National Windscreens - Brighton
We appreciate you sharing; we are so happy you were pleased with our great service, and we thank you very much!
You couldn’t ask for better service!
Great customer service. Polite, professional and caring attention, prompt appointment, greeted with a smile, completed early. I had a problem after fitting and both the call centre and the Brighton office could not have been nicer: apologised for the inconvenience and willing to work around me to arrange a time for resolution.
November 6, 2025
Reply from National Windscreens - Brighton
We're happy to hear that you received great customer service! We appreciate your kind words regarding our team's politeness, professionalism, and caring attention. We are also glad we could resolve the problem you experienced after the fitting. Thank you for your positive feedback.
The appointment was made by my…
The appointment was made by my insurance company. My experience with National Windscreens was very good. They acted efficiently and my windscreen was installed and I was on my way within 2.1/2 hours.
October 25, 2025
Reply from National Windscreens - Brighton
We're glad you enjoyed your experience with us. It's great to know the appointment arranged by your insurance went smoothly and the windscreen was installed efficiently. Thank you for your positive feedback.
Booking was quick and easy
Booking was quick and easy, the appointment was at 12pm. Got the car there 5 minutes before and handed over the keys, 15 minutes later the windscreen was repaired and the car was ready to drive away.
Brilliant service!
October 21, 2025
Reply from National Windscreens - Brighton
We're happy to hear the booking process was quick and easy for you. We appreciate that you were pleased with the promptness of the windscreen repair and the speed of service.
Great service and very quick fitting a…
Great service and very quick fitting a whole windscreen, highly recommend!
October 6, 2025
Reply from National Windscreens - Brighton
We appreciate your positive feedback! We're so happy to hear you received great service and a very quick fitting for your windscreen.
The service was easy to book
The service was easy to book
They replaced my windscreen at work so I didn’t have to take any time off
Very polite lovely man
Overall I was very happy
October 16, 2025
Reply from National Windscreens - Brighton
We appreciate you sharing your feedback. We're happy to hear that you found the booking process easy and that the replacement at your workplace was convenient. We're glad you were happy with the service!
Fitted on time and a lot quicker than I…
Fitted on time and a lot quicker than I expected.staff very helpful and friendly.
October 17, 2025
Reply from National Windscreens - Brighton
We appreciate you sharing your positive experience! We're happy to hear that the fitting was completed promptly and that our staff were helpful and friendly.
Excellent Service!
Excellent Service!
I had my windscreen replaced last January at the Hove branch, and everything went smoothly and on time. I’m very pleased with the result.
What really impressed me, though, was their outstanding customer service. It was a freezing day, and my car battery died just as I went to pick it up. One of their team members actually came back on his way home to help jump-start my car. Thanks to him, I didn’t have to wait in the cold and dark for roadside assistance, which could have taken ages.
I’m truly grateful for the kindness and extra effort. Well done to the whole team at National Windscreens!
January 3, 2025
Reply from National Windscreens - Brighton
We're so glad to hear that your windscreen replacement went smoothly. We truly appreciate you highlighting the team member who assisted you with your car battery. It's great to know their help made such a positive difference. Thank you for your kind words!
Keep to time agreed and was informative…
Keep to time agreed and was informative to what needed to be done very nice operative
October 18, 2025
Reply from National Windscreens - Brighton
We're happy to hear that our operative was punctual, informative, and helpful. We appreciate your positive feedback and thank you for your time.
Reply from National Windscreens - Brighton
We're glad you had a reliable and quick experience. Thank you for your positive feedback; we appreciate it!
Reply from National Windscreens - Brighton
We appreciate you sharing! We are so happy you received good work and service from a good technician. Thank you.
Reply from National Windscreens - Brighton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great service and communication
Great service and communication. He arrived an hour early but Gary took it all in his stride. We got back. He’s still doing the final check over. Clearly a man who takes pride in his work highly recommend.
October 16, 2025
Reply from National Windscreens - Brighton
We appreciate you sharing your positive experience! We're glad the service and communication met your expectations, even with the early arrival. It's great to know the dedication to quality was evident. Thank you for recommending us!
Reply from National Windscreens - Brighton
We're glad you appreciated the quick repair service while waiting. Thank you for your positive feedback!
Reply from National Windscreens - Brighton
We appreciate you taking the time to share your kind words and positive feedback with us; we are so happy to hear it.
Reply from National Windscreens - Brighton
Thank you for your positive feedback!
Reply from National Windscreens - Brighton
We appreciate you taking the time to share your positive experience with us. We are so glad you were happy with our friendly service and great job.
Efficient clean tidy ten words is to…
Efficient clean tidy ten words is to much a a a
October 1, 2025
Reply from National Windscreens - Brighton
We're happy to hear that you found our service efficient, clean, and tidy! Thank you for your positive feedback; we appreciate it!
Easy to book
Easy to book, kept informed of booking, manager was courteous, windscreen appears to be replaced to a high standard
October 3, 2025
Reply from National Windscreens - Brighton
We appreciate you taking the time to leave us a review! We're happy to hear that booking was easy, you were kept informed, and the windscreen replacement appears to be of high quality.
Great experience
Everything was in place, I arrived the staff were very pleasant, knew there job got on with it and I was on my way in just on a hour.
October 4, 2025
Reply from National Windscreens - Brighton
We appreciate your positive feedback. We're happy to hear that our staff were pleasant and efficient and that you were quickly back on your way.
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