Extremely satisfied with my experience with National Windscreens. Wasn't able to grab a name of the agent who replaced my windscreen but he was both very polite, professional and super easy to w... See more
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Location
Switch locationSt Philips Road, Kingsland Trading Estate, BS2 0HL Bristol, Somerset, GB
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After a horrible experience having my car vandalised, the staff at National Windscreens, Bristol, were friendly and professional. They halved the estimated time of the work to be done and texted when... See more
Company replied
Booking was easy and quick, plenty of availability, drop of simple and could do the day before. My only negative feed back was communication to tell me it was ready i got called at 16:58 to tell me m... See more
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Car was ready earlier than estimated, great job and it included camera setup Knowledgable and courteous staff
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Company details
About National Windscreens - Bristol
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
St Philips Road, Kingsland Trading Estate, BS2 0HL, Bristol, Somerset, United Kingdom
- 0117-369-0267
4.7
Excellent
488 reviews
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Very efficient service.
Very efficient service.
Overall, really pleased with the experience.
May 23, 2025
Reply from National Windscreens - Bristol
We appreciate your feedback! We're happy you were pleased with our efficient service and overall experience.
Reply from National Windscreens - Bristol
We appreciate your high recommendation of the Bristol branch! We're glad you enjoyed your experience with us. Thanks for your feedback.
Reply from National Windscreens - Bristol
We appreciate your feedback and are glad you had a friendly technician.
Dav texted me when he was 20 minutes…
Dav texted me when he was 20 minutes away, and when he arrived he made the whole process super easy and was great to deal with (good communication). He explained what he was going to do and then got it done with no fuss. The booking process was also super easy. I'm very pleased with the repair and with the service provided by National Windscreens.
May 21, 2025
Reply from National Windscreens - Bristol
We appreciate you sharing your experience. We're happy to hear that you found the booking process easy and that you were pleased with the communication regarding the service. It's great to know the repair was completed to your satisfaction.
Good service but confusing communication beforehand
Good service when I arrived but confusing emails prior to appointment stating different times to arrive. One stated 8.30, the other stated 10.30. Resolved when I phoned the day before
May 13, 2025
Reply from National Windscreens - Bristol
We appreciate you bringing the scheduling email errors to our attention. We're glad the service was good upon arrival and that you were able to clarify the correct time. We'll review our confirmation process to prevent similar issues. Thanks for your feedback.
I booked my appointment on line
I booked my appointment on line, and once my car was booked, I was sent my confirmation email and also I then had a reminder. Once on site I went to reception and someone came out to look at my car straight away and then the fitter took it into the workshop to start the work. The work was finished within an hour. And then I paid All in all it took 1 1/2 hrs so didn't mess up my day. Good job.
May 12, 2025
Reply from National Windscreens - Bristol
We appreciate you sharing your experience. We're happy to hear that the online booking, confirmation, and reminders worked well for you. It's great to know the service was prompt and the work was completed efficiently, fitting into your schedule.
Very pleased with windscreen fitter…
Very pleased with windscreen fitter very polite did the job well
May 16, 2025
Reply from National Windscreens - Bristol
We're happy to hear that our fitter was polite and efficient. Thank you for your positive feedback!
Done a brilliant job didn't have to…
Done a brilliant job didn't have to wait long both of them was very friendly easy conversation top blokes would go again with this service if I ever need them again 👍
May 9, 2025
Reply from National Windscreens - Bristol
Thank you for your positive review and kind words. We are delighted to hear that you were pleased with the service you received and found our team members to be friendly and easy to talk to. We strive to provide a positive experience for our customers, and we are glad that we were able to achieve that for you.
Reply from National Windscreens - Bristol
Thank you for your kind review! We are thrilled to hear that you had a positive experience with our service and staff. We strive to provide excellent customer service and appreciate your feedback.
The gentleman that fixed my windscreen…
The gentleman that fixed my windscreen was brilliant but my excess is £25 and have then received an email saying I owed an extra £8! I am completely disgusted that the company has decided to then send me an email asking for more money!
May 1, 2025
Reply from National Windscreens - Bristol
We understand your frustration with the unexpected additional charge. We appreciate your feedback and will investigate this matter further to ensure a more transparent and consistent experience for our customers.
Reply from National Windscreens - Bristol
Thank you for your kind words! We're delighted to hear you found our service quick, efficient, and well-organized. We strive to provide excellent customer experiences, and your feedback confirms we're on the right track. We appreciate you taking the time to share your positive experience.
Reply from National Windscreens - Bristol
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great experience with National…
Great experience with National Windscreens. Ordering the oem windscreen took some time but that's understand able as it comes from the dealer. The installation was smooth and professional.
April 12, 2025
Reply from National Windscreens - Bristol
We appreciate you taking the time to share your positive experience with us. We're glad to hear that you were satisfied with the professionalism of our installation team and the quality of your new windscreen. We understand that ordering OEM parts can sometimes take a bit longer, but we strive to ensure that our customers receive the best possible products and service.
Reply from National Windscreens - Bristol
Thank you for your kind review! We appreciate you taking the time to share your positive feedback. We are glad to hear that you found our service efficient, friendly, and professional.
Really friendly guy who called to…
Really friendly guy who called to confirm when he was arriving. He was on time and efficient. Really helpful and friendly. He explained that I’d still be able to see the small crack but it will be sealed and safe which was useful to know.
April 11, 2025
Reply from National Windscreens - Bristol
We appreciate you taking the time to share your positive experience. We're glad to hear that you found the service professional and helpful. We strive to provide our customers with the best possible experience, and we're pleased to know that we met your expectations.
Great service from National Windscreens and Hastings Direct
Great service from
Start to finish, thank you Bristol office. Such an easy transaction with my insurance company Hastings Direct. First experience with both companies that have given me peace of mind I want and need. Thanks again!
April 5, 2025
Reply from National Windscreens - Bristol
Thank you for your kind words and positive feedback. We are delighted to hear that you had a great experience from start to finish, and that you found the transaction with your insurance company to be easy and efficient. We strive to provide our customers with a smooth and positive experience, and we're happy that we were able to achieve that for you.
Excellent service
March 29, 2025
Reply from National Windscreens - Bristol
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
The work was carried out professionally…
The work was carried out professionally and car left tidy without any damage.
I arrived at my appointed time but had then to wait 4 hours for job to be completed.
March 28, 2025
Reply from National Windscreens - Bristol
We appreciate your kind words about the professional work and the care taken with your car. We understand that waiting longer than expected can be frustrating. We strive to provide timely service and will review our scheduling processes to ensure we meet customer expectations.
The operative was great .
March 27, 2025
Reply from National Windscreens - Bristol
Thank you for your kind words! We're thrilled to hear you were happy with the service you received.
Reply from National Windscreens - Bristol
Thank you for your kind words! We're delighted to hear that you found our service fast, friendly, and efficient. We strive to provide excellent customer experiences, and your feedback confirms we're on the right track. We appreciate you taking the time to share your positive experience.
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