Kept me updated on when they would arrive and sent a tracking link, also rang ahead to say they’d be there within the next hour. Excellent work on the windscreen can barely see where the chip and smal... See more
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A typical industrial estate unit..not to easy to find... the time slot for a replacement modern (with electrics involved) windscreen is up to four hours.. no real waiting/refreshments for that lengt... See more
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I never give 5* as I firmly believe there’s always room for improvement. The weather turned inclement after lunch the appointment was made for the afternoon. Your fitting eng phones to ask if I would... See more
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Apart from changing our booking, when it became apparent the job could not be done at our home, the service was quick and efficient.
Company replied
Company details
About National Windscreens - Burnley
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 3, Forbes Court, BB11 5UB, Burnley, Lancashire, United Kingdom
- 01282-270-166
4.8
Excellent
375 reviews
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Reply from National Windscreens - Burnley
Thank you for your kind words! We are delighted to hear that you were happy with the service provided by our team and that the job was completed on time. We strive to provide excellent customer experiences, and your feedback confirms we're on the right track. We appreciate you taking the time to share your positive experience.
job well done
Great job well done by a very capable fitter ( Alex )
a very pleasant and engaging young man.
March 7, 2025
Reply from National Windscreens - Burnley
We're so glad to hear you had a positive experience with our fitter. We appreciate your kind words about Alex's professionalism and pleasant demeanor. We strive to provide excellent service and are happy to hear that our team met your expectations.
Reply from National Windscreens - Burnley
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
John and Dave were great
John and Dave were great, super service, very professional, excellent job completed on time.
John even recommend somewhere to get coffee and breakfast, thank you.
Was difficult to find workshop but our fault for not using 'what3words' which they sent in the reminder appointment email.
March 5, 2025
Reply from National Windscreens - Burnley
We appreciate your kind words about John and Dave. It's wonderful to hear that they provided such excellent service and completed the job on time. We're happy that they were able to recommend a great spot for coffee and breakfast. We understand that finding the workshop can be challenging, and we're glad you were able to use the "what3words" address provided in the appointment reminder email.
Overall quality service very happy with…
Overall quality service very happy with the work would definitely recommend this company
February 28, 2025
Reply from National Windscreens - Burnley
Thank you for your kind words and positive review. We are delighted to hear that you were happy with the work and would recommend our company. We strive to provide excellent customer experiences, and your feedback reinforces our commitment to that goal.
Reply from National Windscreens - Burnley
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Easy process
Easy process to book in, carried out the replacement at home. Good job all round, friendly installer.
February 14, 2025
Reply from National Windscreens - Burnley
We're so glad to hear you had a positive experience. We appreciate your kind words about our team and the service we provided. We strive to make the process as smooth and convenient as possible for our customers.
Damaged (scratched) the roof of my…
Damaged (scratched) the roof of my vehicle and the seal does not look even across the length of the windscreen which may leak water. Not happy
February 14, 2025
Reply from National Windscreens - Burnley
We understand your frustration with the damage to your vehicle. We strive to provide excellent service and are sorry to hear about your experience. We will investigate this matter further and take appropriate action.
Reply from National Windscreens - Burnley
We appreciate your kind words and are thrilled to hear you had a positive experience. We strive to provide excellent service and are glad you found our team helpful and efficient.
Excellent service
Excellent service, staff friendly and courteous. The repair to the windscreen chips quickly carried out
February 5, 2025
Reply from National Windscreens - Burnley
Thank you for your kind words and positive review. We are delighted to hear that you were happy with our service and that our staff were friendly and courteous. We appreciate your feedback and are committed to providing excellent service to all our customers.
Professional informative telephone…
Professional informative telephone booking. Quick repair date. Windscreen fitter called me to give me a time, arrived, fitted new windscreen, explained why it had cracked. Job finished quickly and professionally. I would have no hesitation in recommending your company. Thank you.
February 6, 2025
Reply from National Windscreens - Burnley
Thank you for taking the time to share your positive experience. We are delighted to hear that you found our service to be professional and efficient. We strive to provide our customers with a seamless experience, and it's wonderful to know that we were able to meet your expectations. We appreciate your kind words and are glad you would recommend us.
Reply from National Windscreens - Burnley
Thank you for your kind words. We're glad to hear you were happy with the quality and professionalism of the repair.
Windscreen replacement
The customer service leading up to our appointment was professional and informative. On the day everything went smoothly, however, on completion of the work we noticed black hand marks on our cream interiors from replacing the windscreen. This was disappointing, and shows a lack of care/respect of customers property.
January 23, 2025
Reply from National Windscreens - Burnley
We appreciate your feedback and understand your disappointment about the hand marks on your interior. We strive to provide excellent service and take pride in our work. We will use your feedback to improve our processes and ensure that this doesn't happen again.
Great service
Booking in super easy, great communication and help from all I spoke to and the fitter
January 28, 2025
Reply from National Windscreens - Burnley
Thank you for your positive review. We're delighted to hear that you found our booking process easy and that you received great communication and help from our team. We appreciate your feedback and are committed to providing excellent service to all our customers.
Reply from National Windscreens - Burnley
We appreciate your kind words and are glad to hear you found our service quick and polite.
Excellent service from National…
Excellent service from National Windscreens in Burnley. Gary and John (I think!) who went over and above out of their way to get me back on the road for a 500 mile drive to catch a ferry. Made it to the ferry with 30 minutes to spare.
January 24, 2025
Reply from National Windscreens - Burnley
We're thrilled to hear about your positive experience with our Burnley branch. It's fantastic to know that our team went above and beyond to help you get back on the road for your important journey. We appreciate your kind words about Gary and John, and we'll be sure to pass your feedback along to them.
No probles throughout the repair from…
No probles throughout the repair from online booking vis insurance web-link
drop off at workshop, being kept up to date until repair complete, then pickup and drive off home.
January 20, 2025
Reply from National Windscreens - Burnley
We appreciate your positive feedback and are glad to hear that you had a smooth experience throughout the repair process. We strive to provide our customers with a seamless and efficient service, and your review confirms that we are on the right track. Thank you for choosing us.
Reply from National Windscreens - Burnley
Thank you for your kind words! We're delighted to hear you found our service quick and professional. Your feedback means a great deal to us, and we're thrilled you had a positive experience. We strive to provide efficient and high-quality service to all our customers, and your review reinforces our commitment to that goal. Thank you again for taking the time to share your thoughts.
Quick response time and kept me updated…
Quick response time and kept me updated all the time.
January 14, 2025
Reply from National Windscreens - Burnley
We're so glad to hear that you had a positive experience with our service. We appreciate your kind words about our quick response time and updates.
Call from fitter to advise would be 15…
Call from fitter to advise would be 15 mins, arrived on time and did a great job
January 17, 2025
Reply from National Windscreens - Burnley
Thank you for your kind words. We are delighted to hear that you were happy with the service you received. We strive to provide our customers with the best possible experience, and we appreciate your feedback.
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