Had heard mixed reviews about national windscreens, and the last time I needed a repair my insurers still used a well known national rival. I need not have worried the fitter came out said that my... See more
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Asked to rearrange or go to nearest centre due to a few raindrops 2 hours before my allotted slot. Annoying due to various disabilities. Job was well done, but took nearly 2 hours, despite being told... See more
Company replied
National Windscreens made an excellent job of replacing the broken windscreen for my Peugeot 208 GT. I had the screen fully restored within hours of dropping off the car and their service was professi... See more
Company replied
While removing the cracked screen they notices some of the trim clip had been broken during a previous and replaced with mastic. Without any hesitation the new clip where fitted along with the new scr... See more
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Company details
About National Windscreens - Chelmsford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 15, 4 Cromar Way, CM1 2GL, Chelmsford, Essex, United Kingdom
- 01245-830581
4.5
Excellent
627 reviews
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Excellent service
Had heard mixed reviews about national windscreens, and the last time I needed a repair my insurers still used a well known national rival.
I need not have worried the fitter came out said that my windscreen wasn't repairable when polishing out had failed (a weird scuff.)
I made it known that it needed to be done inside 2 weeks due to MOT running out. A day later they had sourced a windscreen and in under a week had fitted it at my house. Friendly fitter and a job well done.
October 16, 2026
Reply from National Windscreens - Chelmsford
We are delighted to hear that we could alleviate your worries and get your windscreen replaced so quickly, especially with your MOT deadline approaching. It is wonderful to know that our fitter was friendly and that you are pleased with the high standard of the work completed. Thank you for sharing your positive experience with us!
It was explained what would happen
It was explained what would happen, it was quick, and the staff were very friendly
October 7, 2026
Reply from National Windscreens - Chelmsford
We're so pleased to hear that our team clearly communicated the process, worked efficiently, and provided a warm, welcoming experience. Thank you so much for taking the time to share your wonderful feedback with us!
Peugeot 208 GT Windscreen Success
National Windscreens made an excellent job of replacing the broken windscreen for my Peugeot 208 GT. I had the screen fully restored within hours of dropping off the car and their service was professional and efficient throughout.
October 8, 2026
Reply from National Windscreens - Chelmsford
We are delighted to hear that you had such a great experience with your windscreen replacement! It is wonderful to know that the job was completed so quickly after dropping off your car, and that you found our service to be professional and efficient throughout the process. Thank you so much for sharing your feedback!
Staff were polite and professionals
Staff were polite and professionals. Smooth booking and overall process.
October 7, 2026
Reply from National Windscreens - Chelmsford
We're so pleased to hear that our team was polite and professional, and that you enjoyed a smooth booking experience and overall process. Thank you for your wonderful feedback!
Very good workmanship
Very good workmanship. Staff professional and polite.job well done.would highly recommend them
September 26, 2026
Reply from National Windscreens - Chelmsford
We're so pleased to hear that you experienced very good workmanship and found our staff professional and polite. It's wonderful to know the job was well done, and we truly appreciate your high recommendation!
Rearrange or bring into centre
Asked to rearrange or go to nearest centre due to a few raindrops 2 hours before my allotted slot. Annoying due to various disabilities. Job was well done, but took nearly 2 hours, despite being told upon arrival that it should be done in about an hour.
September 18, 2026
Reply from National Windscreens - Chelmsford
We appreciate your feedback and regret any inconvenience caused by the rescheduling and extended service time. We are reviewing our procedures to prevent similar situations.
Reply from National Windscreens - Chelmsford
We are so happy you found our service great, polite, and quick! We appreciate your wonderful feedback.
Reply from National Windscreens - Chelmsford
Hi,
Thank you for taking the time to review your recent experience.
We’re sorry to hear you’re unhappy and that our service did not meet your expectations.
If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk please include your VRN as the subject of the email
Kind regards,
National Windscreens
Helpfull on providing convient date and…
Helpfull on providing convient date and time .Staff helpfull and friendly
August 19, 2026
Reply from National Windscreens - Chelmsford
We're so pleased to hear that we were helpful in providing a convenient date and time, and that our staff were friendly. Thank you for your wonderful feedback!
The serve was amazing and the young man…
The serve was amazing and the young man who fitted the window screen so very helpful in fitting me in during the time I had available
September 5, 2026
Reply from National Windscreens - Chelmsford
We're so pleased to hear that our service was amazing! It's wonderful that our team member was very helpful in fitting you in during your available time.
major let down
Booked a windscreen replacements with this company as my insurer has a contract with them. all booked 2 weeks in advance and this morning I got a call advising that due to rain I would have to bring teh car in to them in some God forsaken estate. Wish somebody told me they do not have canopies at all as after all yes this is England and yes it does rain eventually. were going to rebook me 3 weeks later so cancelled all and asked for refund on excess. Will go with Autoglass as they do have canopies and pay teh excess although double.
My frustration is not about weather but about the fact that National Windscreen did not advise they do not use canopies lie any other and that i may have to take the car in the middle of nowhere on the day
September 8, 2026
Unprompted review
Reply from National Windscreens - Chelmsford
We are truly sorry to hear about the inconvenience you experienced with your windscreen replacement booking. We understand your frustration regarding the need to reschedule due to weather.
Great service on the day but 2 week…
Great service on the day but 2 week wait for a significant issue is too long a wait
August 25, 2026
Reply from National Windscreens - Chelmsford
We're glad to hear you received great service on the day. We understand your frustration regarding the two-week wait for a significant issue. We appreciate your patience.
Very helpful and courteous.
August 25, 2026
Reply from National Windscreens - Chelmsford
We're so pleased to hear that you found our team to be very helpful and courteous. We truly appreciate your kind words and positive feedback.
Reply from National Windscreens - Chelmsford
Thank you for your positive feedback!
The man that did my windscreen was very…
The man that did my windscreen was very helpful and did and excellent job
August 18, 2026
Reply from National Windscreens - Chelmsford
We're so pleased to hear that our technician was very helpful and did an excellent job on your windscreen. Thank you for your wonderful feedback!
They were very good and nice staff
August 9, 2026
Reply from National Windscreens - Chelmsford
We are so pleased to hear that you found our staff to be very good and nice. We truly appreciate your wonderful feedback!
Great customer service in the booking…
Great customer service in the booking process from Ricky and then same when job was done, I needed a quick fix due to car being sold and collected. Thanks guys you smashed it!! ( no pun intended!!)
August 18, 2026
Reply from National Windscreens - Chelmsford
We're delighted to hear you received great customer service throughout the entire process, from booking to job completion. We're especially pleased we could provide a quick fix for your car. Thank you for your kind words!
Reply from National Windscreens - Chelmsford
We are so pleased to hear that you experienced fabulous service and found our staff to be very helpful. Thank you for your wonderful feedback!
Reply from National Windscreens - Chelmsford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Good friendly customer service and did…
Good friendly customer service and did the job faster than expected!
August 10, 2026
Reply from National Windscreens - Chelmsford
We're so pleased to hear that you received friendly customer service and that the job was completed faster than anticipated. Thank you for your wonderful feedback!
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