While removing the cracked screen they notices some of the trim clip had been broken during a previous and replaced with mastic. Without any hesitation the new clip where fitted along with the new scr... See more
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See what reviewers are saying
Great customer service in the booking process from Ricky and then same when job was done, I needed a quick fix due to car being sold and collected. Thanks guys you smashed it!! ( no pun intended!!)
Company replied
Had a stone chip repaired at home, they did a good job, unfortunately a little residue was left on the screen in another area (not showing up in sunlight but was annoying when it rained). Took ages go... See more
Company replied
Repair carried out on my Ford Kigali windscreen was quickly done at my local unit, all done within an hour of me arriving. Staff were very helpful and friendly, top service.
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Company details
About National Windscreens - Chelmsford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 15, 4 Cromar Way, CM1 2GL, Chelmsford, Essex, United Kingdom
- 01245-830581
4.6
Excellent
615 reviews
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Great company did the job and quickly…
Great company did the job and quickly highly recommend
July 14, 2026
Reply from National Windscreens - Chelmsford
We're so pleased you found our company great and that the job was done quickly. Thank you for your wonderful feedback and high recommendation!
The service accorded to me on the day…
The service accorded to me on the day was excellent, the staff were friendly and professional. The standard and quality of service is of high quality.
July 14, 2026
Reply from National Windscreens - Chelmsford
We're so pleased to hear that the service you received was excellent and that our staff were friendly and professional. It's wonderful to know you found the quality of service to be high!
Excellent service.
July 13, 2026
Reply from National Windscreens - Chelmsford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Chelmsford
We are so pleased to hear that you experienced good and efficient service, and that our customer service was great! Thank you for your positive feedback.
Reply from National Windscreens - Chelmsford
We're so glad to hear that everything was completed quickly and efficiently for you! Thank you for sharing your positive experience.
Booking system terrible, repair center were great
The actual center doing the repair were great and very professional and provided a quality service and quick turnaround for my replacement. The booking and office was a shambles, I booked online via my insurance app, first my booking was in the wrong reg plate which not sure how that happened my phone autocorrects my number plate and it was linked through my insurance. Trying to get it changed took a couple of tries for them to get right reg and customer name but still couldn't find my booking on the portal. Eventually got it sorted but hadn't seen that the confirmation email stated the model of car was a transit van and not a Kuga so had to wait another 2 weeks before it could get done. Even in person the repair guy struggled to find my vehicle so the system they use seemed to be clunky even though on the booking I had confirmed the vehicle make, model and reg.
July 14, 2026
Reply from National Windscreens - Chelmsford
We appreciate you sharing your experience and feedback. We're truly sorry to hear about the difficulties you faced with the booking process, including the incorrect registration and vehicle model. We understand how frustrating it must have been to wait longer for your repair. Your comments highlight areas where we need to improve our system and communication.
Quick and efficient
The staff were friendly and helpful and had the windscreen replaced quickly.
July 8, 2026
Reply from National Windscreens - Chelmsford
We're so pleased to hear that our staff were friendly and helpful, and that your windscreen was replaced quickly. Thank you for your kind words!
Great customer service!
National windscreens were great and provided the best service. From the first call to the windscreen fitting, everything was easy and taken care of. Updates were provided throughout the time. I would highly recommend using them.
July 1, 2026
Reply from National Windscreens - Chelmsford
We're so pleased to hear you found our service great and that everything, from your first call to the fitting, was easy and well taken care of. It's wonderful that you received updates throughout, and we truly appreciate your high recommendation!
Great service from drop off to pick up
June 29, 2026
Reply from National Windscreens - Chelmsford
We're so happy to hear that you experienced great service from the moment you arrived until you picked up your vehicle. Thank you for sharing your positive feedback!
Reply from National Windscreens - Chelmsford
We're so glad to hear everything met your expectations. Thank you for your positive feedback; we truly appreciate it.
Very Disappointing!
When I turned up at 8:30 I was told they had ordered the windscreen for a 2012 car and not a 2015 car so they had to order the correct one in and it would not be done until the afternoon
I was called at 16:15 to tell me the car would be ready at 17:15 and they close at 17:30. With no other means of transport as I had made arrangements for the morning when it should have been ready I had to walk the 3 miles in the hour to make sure I was there on time
All of this was without any apology for their mistake or the inconvenience
If I had a choice I certainly wouldn’t use you again or recommend you to anyone
June 10, 2026
Reply from National Windscreens - Chelmsford
We sincerely apologize for the significant inconvenience and frustration caused by the incorrect windscreen order and the resulting delays. We regret that you had to walk to collect your car and that no apology was offered at the time. We are reviewing this incident to prevent similar mistakes and improve our service.
Very disappointed with the Customer…
As of today’s date 21/08/2026 I havent heard anything from National Windscreens since i called them on 15/06/2026. Absolutely disgusting. So much for taking my complaint seriously and looking into my issues.
Very disappointed with the Customer Service. Have had to file a complaint due to an issue with the Basildon Branch and after speaking with a Lady Called Veronica in customer relations who assured me a complaint had been opened and that I would receive a letter confirming this so I could forward to the police and my insurer i am yet to receive anything and its been over a week now. I called yesterday and asked for an update on where the letter is and she hasnt called me back or even emailed me an update as I asked. I left a message with a lady called Tionie and she said she’d messaged Veronica I have now been over 24 hrs without any response from me chasing. Very poor service considering the gravity of my complaint.
June 15, 2026
Unprompted review
Reply from National Windscreens - Chelmsford
We appreciate you sharing your concerns regarding the handling of your complaint and the delay in receiving the promised confirmation letter. We understand your frustration with the lack of communication and the time it has taken to get an update. We are actively looking into this matter to ensure a resolution.
Communication with the fitter was spot…
Communication with the fitter was spot on.
He was a lovely, professional young man and had my screen fixed in no time.
June 9, 2026
Reply from National Windscreens - Chelmsford
We're delighted to hear our fitter provided spot-on communication and professional, efficient service. Thank you for your kind words!
Great communication and a faster than…
Great communication and a faster than expected service.
June 3, 2026
Reply from National Windscreens - Chelmsford
We're delighted you experienced great communication and faster service! Thank you for your kind words.
Reply from National Windscreens - Chelmsford
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number, they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
On the day I couldn’t fault the staff…
On the day I couldn’t fault the staff or the work carried out
Slight issue with the booking having agreed an 8:30whole you wait appointment I received two texts late in the day the day before offering a cancellation at 11:30am then another a couple of minutes later offering a cancellation at 10am - too late to speak with anyone at branch - arrived as previously agreed for 8:30 and expressed my disappointment as had needed to arrange my day and appointments around this. The staff at branch were brilliant and sorted as previously agreed
Staff brilliant - booking process needs looking at
May 29, 2026
Reply from National Windscreens - Chelmsford
We appreciate you taking the time to share your experience. We are truly glad to hear that our staff provided excellent service and carried out the work to your satisfaction. We sincerely apologize for the confusion and inconvenience caused by the booking changes and understand your frustration regarding the scheduling. We are actively reviewing our booking process to prevent similar issues in the future.
Reply from National Windscreens - Chelmsford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Chelmsford
We are so pleased you enjoyed our great service and friendly staff. Thank you for your kind words.
National windscreens were very helpful
National windscreens were very helpful, friendly and professional. Would definitely recommend their services.
May 26, 2026
Reply from National Windscreens - Chelmsford
We're so pleased you found our team helpful, friendly, and professional. We appreciate your recommendation!
Whats not to like.
George looked after me and my
Cherished motor. What needed to be done was done and done well, in a timely manner with no issues whatsoever. 10/10
May 27, 2026
Reply from National Windscreens - Chelmsford
We're so happy to hear that we took such great care of your cherished motor! We appreciate you taking the time to share your positive experience.
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