National Windscreens - Chelmsford Reviews 

615
TrustScore 4.5 out of 5

4.6

Unit 15, 4 Cromar Way, CM1 2GL Chelmsford, Essex, GB


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See what reviewers are saying

Rated 5 out of 5 stars

While removing the cracked screen they notices some of the trim clip had been broken during a previous and replaced with mastic. Without any hesitation the new clip where fitted along with the new scr... See more

Company replied

Rated 5 out of 5 stars

Great customer service in the booking process from Ricky and then same when job was done, I needed a quick fix due to car being sold and collected. Thanks guys you smashed it!! ( no pun intended!!)

Company replied

Rated 4 out of 5 stars

Had a stone chip repaired at home, they did a good job, unfortunately a little residue was left on the screen in another area (not showing up in sunlight but was annoying when it rained). Took ages go... See more

Company replied

Rated 5 out of 5 stars

Repair carried out on my Ford Kigali windscreen was quickly done at my local unit, all done within an hour of me arriving. Staff were very helpful and friendly, top service.

Company replied


Company details

  1. Car Repair and Maintenance
  2. Auto Glass Shop
  3. Auto Repair Shop

About National Windscreens - Chelmsford

Written by the company

We are here to help.

National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.

Treating Customers Fairly

Protecting the interests of our customers at every stage.

We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.

Contact Centre Employees

Putting safety first

Our promise to customers

We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.

ADAS Car

National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.

Contact us

National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.

We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.

We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.

National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.


Contact info

  • Unit 15, 4 Cromar Way, CM1 2GL, Chelmsford, Essex, United Kingdom

  • 01245-830581

4.6

Excellent

TrustScore 4.5 out of 5

615 reviews

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4.6

All reviews

(615)

21,241 reviews in the last 12 months

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Rated 5 out of 5 stars

It went very smoothly from start to…

It went very smoothly from start to finish, excellent job

April 1, 2026
National Windscreens - Chelmsford logo

Reply from National Windscreens - Chelmsford

We appreciate you sharing that the job was excellent and smooth from beginning to end! We are so happy you were pleased with our service.

Rated 5 out of 5 stars

Filled in form online and was given a…

Filled in form online and was given a few times and dates to have screen replaced. Was met when dropping car off and car was ready a few hours later. Speedy service and no problems.

March 25, 2026
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Reply from National Windscreens - Chelmsford

We're happy to hear that you found it easy to schedule your screen replacement online. We appreciate your positive feedback regarding our speedy service and that you experienced no problems. Thank you!

Rated 5 out of 5 stars

Excellent service !

Very easy service to use , efficient and professional . Extremely good communication . Highly recommended !

March 29, 2026
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Reply from National Windscreens - Chelmsford

We appreciate your positive feedback! We're so happy to learn that our service was easy to use, efficient, and professional, and that our communication was good.

Rated 5 out of 5 stars

Good service

There was an issue with my original booking but once this was resolved everything was very easy to organise. The work was carried out efficiently.

March 21, 2026
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Reply from National Windscreens - Chelmsford

We appreciate you bringing the booking issue to our attention. We're happy to hear that it was resolved and that the work was carried out efficiently. Thank you for your feedback.

Rated 5 out of 5 stars

Good all round

Easy to book, convenient time, good quality repair, ready ahead of schedule. Nice people.

March 25, 2026
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Reply from National Windscreens - Chelmsford

We appreciate your positive feedback! We are so happy to learn that booking was easy, the time was convenient, the repair was good, and our people were nice.

Rated 5 out of 5 stars

Good work turned up when said clean up…

Good work turned up when said clean up after them selves

March 25, 2026
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Reply from National Windscreens - Chelmsford

We appreciate your positive feedback! We're so happy to learn that the work was good, punctual, and the team cleaned up afterward.

Rated 5 out of 5 stars

Very efficient

Very efficient

March 23, 2026
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Reply from National Windscreens - Chelmsford

Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.

Kind regards,
National Windscreens

Rated 5 out of 5 stars

Easy to book

Easy to book, choice of home visit or take to workshop. I chose home visit, and was advised by text on likely arrival time.

March 21, 2026
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Reply from National Windscreens - Chelmsford

We're happy to hear that booking was easy and you were able to choose the home visit option. We're also glad the text update on arrival time was helpful. Thanks for your feedback!

Rated 5 out of 5 stars

Communication was excellent and service…

Communication was excellent and service was exceptional.

March 15, 2026
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Reply from National Windscreens - Chelmsford

We appreciate your positive feedback! We are so happy to learn that the communication was excellent, and the service was exceptional.

Rated 5 out of 5 stars

Professional and reliable

It was easy to book through national windscreens.
The technician was great at keeping in touch on the day and even messaged to let me know he could deal with the windscreen earlier than planned which suited me.
The windscreen, which was a full screen replacement, was dealt with very promptly and the technician was good at answering a couple of questions I had.
The work was carried out to a very good standard and no glass was left behind at all.
5 stars for a job well done

March 12, 2026
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Reply from National Windscreens - Chelmsford

We're happy to hear booking was easy and the technician kept you informed, even completing the replacement ahead of schedule. We appreciate your feedback on the technician's helpfulness and the high standard of work. Thank you for the 5-star rating!

Rated 5 out of 5 stars

Excellent service and great workmanship

Excellent service and great workmanship

March 11, 2026
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Reply from National Windscreens - Chelmsford

We appreciate you sharing that our workmanship was great and our service was excellent! We are so happy you were pleased with our team.

Rated 5 out of 5 stars
National Windscreens - Chelmsford logo

Reply from National Windscreens - Chelmsford

Hi,

Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.

Kind regards, National Windscreens

Rated 5 out of 5 stars

Ben and Dean were very professional and…

Ben and Dean were very professional and kept me informed throughout. There was a problem with the original seal but they managed to reuse it with no problems

March 4, 2026
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Reply from National Windscreens - Chelmsford

We appreciate you taking the time to share your positive experience. We're glad that you were kept informed and that the seal issue was resolved effectively. Thank you!

Rated 5 out of 5 stars

Good communication

Good communication,
Great service, really happy

March 1, 2026
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Reply from National Windscreens - Chelmsford

We appreciate you sharing that our communication was good and our service was great! We are so happy you were pleased with us.

Rated 2 out of 5 stars

Two months to fix, several attempts, not fully capable.

I have used National Windscreens on occasion many years ago but unfortunately this experience was somewhat comical. After paying upfront (?!) in December the first attempted fit was early January, but in my dry garage so I was hopeful of a good job. However the technician had too many jobs that day and got to me too late to be able to make good the windscreen opening. We agreed he could come back another week and I would prepare it to a high standard so the fitting would be very easy. After a mess up with an assumed appointment when I was not available another was made but this time the windscreen was damaged at the depot so we had to wait some more days for another screen to be delivered. At the next appointment the windscreen was glued in too low, despite warning about this and so the top seal did not reach the top of the windscreen and the VIN was obscured. Another few weeks passed until another appointment could be secured with a third windscreen fitting attempt. I advised about certain aspects to ensure the best outcome of having it fitted properly and I believe it is watertight, so OK. However some interior trim that I suggested to be removed ended up being a bit sawn along its entire length and the technician broke off the cars phone holder! The three technicians I dealt with were all very friendly and polite but there are operational and training problems that need to be addressed to make it worthwhile to use National Windscreens. I am sure they did not make any profit on this job yet it was also not worthwhile for me. The screen and parts cost £370 and it took two months to complete. Whereas I could have bought the screen and fitted it myself for under half the price in under 1/3 of the time.

December 19, 2025
Unprompted review
National Windscreens - Chelmsford logo

Reply from National Windscreens - Chelmsford

We appreciate you taking the time to share your experience. We're sorry to hear about the difficulties you encountered with your windscreen replacement, the delays, and the fitting issues. We'll address the operational and training concerns you raised to improve our service. Thank you for your feedback.

Rated 5 out of 5 stars

Greeting and instruction to park…

Greeting and instruction to park safely. Advised on exactly the process and the potential, however small, of the chance that during repair the chip area can crack. Time estimate, excellent again. No hassles!!

February 20, 2026
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Reply from National Windscreens - Chelmsford

We're happy to hear that you found our guidance helpful, especially regarding the repair process and potential outcomes. We appreciate your acknowledgment of our time estimate and hassle-free service. Thank you for your positive feedback!

Rated 5 out of 5 stars

Professional

Professional, prompt service.

February 19, 2026
National Windscreens - Chelmsford logo

Reply from National Windscreens - Chelmsford

Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.

Kind regards,
National Windscreens

Rated 5 out of 5 stars

Great service

Great service, done the windscreen while I waited. They recommend a superb little cafe within 5 mins walk from them, which i would highly recommend.

February 11, 2026
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Reply from National Windscreens - Chelmsford

We're glad you enjoyed your experience with us and appreciate you taking the time to share your positive feedback. We're happy to hear that you enjoyed the cafe recommendation!

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