While removing the cracked screen they notices some of the trim clip had been broken during a previous and replaced with mastic. Without any hesitation the new clip where fitted along with the new scr... See more
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See what reviewers are saying
Great customer service in the booking process from Ricky and then same when job was done, I needed a quick fix due to car being sold and collected. Thanks guys you smashed it!! ( no pun intended!!)
Company replied
Had a stone chip repaired at home, they did a good job, unfortunately a little residue was left on the screen in another area (not showing up in sunlight but was annoying when it rained). Took ages go... See more
Company replied
Repair carried out on my Ford Kigali windscreen was quickly done at my local unit, all done within an hour of me arriving. Staff were very helpful and friendly, top service.
Company replied
Company details
About National Windscreens - Chelmsford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 15, 4 Cromar Way, CM1 2GL, Chelmsford, Essex, United Kingdom
- 01245-830581
4.6
Excellent
615 reviews
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Reply from National Windscreens - Chelmsford
Thank you for your positive feedback! We are glad our staff was helpful.
Reply from National Windscreens - Chelmsford
We appreciate your positive feedback! We're glad to hear we met your expectations.
Quick and efficient but oddly had to…
Quick and efficient but oddly had to wait over a week for an online appointment .
May 16, 2026
Reply from National Windscreens - Chelmsford
We appreciate your feedback and understand your wait for an online appointment.
Reply from National Windscreens - Chelmsford
We're so pleased our team was professional and delivered as promised. Thank you!
Great experience from start to finish
Great experience from start to finish, good communication, clear instructions, car handed back on time work carried out to a very good standard.
May 22, 2026
Reply from National Windscreens - Chelmsford
We appreciate your positive feedback. We're so glad to hear you had a great experience with our communication, clear instructions, and timely, high-standard work.
The technician had to return as the…
The technician had to return as the original windscreen left the workshop with a scratch. He was very polite and completed the job with in the time he said.
Actual contact with the company was not returned!
May 21, 2026
Reply from National Windscreens - Chelmsford
We appreciate your feedback regarding the technician's politeness and efficiency. We are concerned to hear about the lack of communication from our company and are looking into this.
Another person had cancelled and my…
Another person had cancelled and my appointment was moved forward but I was needing to go out so they stayed until I got back very helpful repair done in no time. I would have liked a new screen but I could go out today and get hit by another stone so as its not in line of the driver or passenger sight it can be left for now. Not sure it would have lasted if not repaired.. Thank you. Not sure who did the repair so put Chelmsford
May 18, 2026
Reply from National Windscreens - Chelmsford
We're glad we could accommodate your schedule and complete the repair efficiently. We appreciate your understanding regarding the screen and are pleased the repair met your needs. Thank you for your feedback.
ok but more care needed.
No issue with the new screen or booking process but my Audi was left very dirty. There were many dirty footprints left on the sills and carpets, which had been clean before and obviously there had been no attempt to vacuum the dashboard to remove the glass splinters and dust created by the fitting of the new screen.
May 7, 2026
Reply from National Windscreens - Chelmsford
We appreciate your feedback and are sorry your car wasn't left clean after the service. We'll address the cleanliness issues with our team to ensure future customers don't have the same experience. Thank you for bringing this to our attention.
Booking made for an AM appointment then…
Booking made for an AM appointment then couple of days before you get an email confirmation saying it’s PM . Not very helpful for planning your life. Staff onsite on day very helpful and I made a call ahead of time to the manager who was very helpful. Main feedback is if you book an AM slot you should get that. Work completed was good no issues with the replacement screen.
May 4, 2026
Reply from National Windscreens - Chelmsford
We appreciate you bringing the scheduling issue to our attention, and we'll review our processes. We're glad the staff and manager were helpful and that you were satisfied with the screen replacement. Thank you for your feedback.
Great service
Super quick, polite and friendly. Dean was extremely helpful and did a great job on my polo, thanks for a great service.
May 8, 2026
Unprompted review
Reply from National Windscreens - Chelmsford
We appreciate your positive feedback! We're so happy to learn that you found our service super quick, polite, and friendly, and that the technician was extremely helpful and did a great job.
The pleasant and happy way all the…
The pleasant and happy way all the staff were.Lovely place to have to go to for your new window screen.
May 1, 2026
Reply from National Windscreens - Chelmsford
We appreciate your positive feedback! We're happy to hear that you found our staff pleasant and cheerful, and that you enjoyed your visit for your new window screen.
Ease if booking
Ease of booking, Great communication throught the whole process. Excellent service. Very prompt,polite and professional team.
April 28, 2026
Reply from National Windscreens - Chelmsford
We appreciate your positive feedback. We're happy to learn that you found booking easy and our communication great, and that you experienced excellent, prompt, and professional service.
First day of booking car in for…
First day of booking car in for replacement window screen they move the slot 2 hrs later.
Took car in and they said they couldn't do it because of no screen in stock.
Promised call back nothing said they'd chase it up by asking manager. No call the second day.
Called up 3rd day still not chased up.
Was told by employee it could still be driven even though when I looked on line and it's a 2,500 fine and 3 points on your licence if police stop you.
I'm actually surprised the employees give out this advice to be honest.
It's not something I intend to chance.
Problem is the insurance uses this company!
Still have no use of car! Absolute joke!
Yes could you look into this please.
April 28, 2026
Unprompted review
Reply from National Windscreens - Chelmsford
We regret to hear about the issues you faced with your appointment, the stock availability, and the lack of communication. We'll investigate the advice given regarding driving the vehicle. We appreciate you bringing this to our attention, and we'll address these concerns to improve our service.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Reply from National Windscreens - Chelmsford
We're happy to hear that you had a great experience with our quick service and excellent results. Thank you for your kind words!
Reply from National Windscreens - Chelmsford
We appreciate you sharing that our technician did an excellent job! We are so happy you were pleased with our service.
Reply from National Windscreens - Chelmsford
We appreciate you sharing that our staff was polite and that you received good service! We are so happy you were pleased with us.
Superb service
Superb service, kept informed throughout and windscreen fitted promptly and to an excellent standard
March 21, 2026
Reply from National Windscreens - Chelmsford
We appreciate your positive feedback! We are so happy to learn that you were kept informed and that your windscreen was fitted promptly to a high standard.
Reply from National Windscreens - Chelmsford
We appreciate you sharing that our service was great and very well organised! We are so happy the job was carried out brilliantly.
Excellent service and very prompt and…
Excellent service and very prompt and professional
April 1, 2026
Reply from National Windscreens - Chelmsford
We appreciate you sharing that our service was excellent, prompt, and professional! We are so happy you were pleased with our work.
Reply from National Windscreens - Chelmsford
We appreciate you sharing that our team member was efficient! We are so happy you were pleased with our service.
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