The chap I called fitted me in the same day after having my mobile appointment cancelled several times due to bad weather. The mobile repair was a nightmare to pin down so I called Chelmsford. They were brilliant - thank you!

Very welcoming and really efficient. Good job done

A real shame that it wasn’t until after I checked my car the following day in daylight that I noticed debris on my dashboard, they hadn’t reaffixed the plastic shroud around my rear view mirror or indeed cleaned the windscreen after fitting. I usually use Autoglass but for some reason my insurance company has switched to National Windscreens. I would have expected a more professional job and can now see why they parked it up in the car park whilst dark so I didn’t notice the issues above until the next day.
As they were nearly an hours drive from my home location I couldn’t be bothered returning for them to sort out.

From start to finish I found the staff very Caring, Helpful and Professional in their Attitude and Manner. They were very clear and precise in their explanations of the procedure of the work that was to be carried out and even offered me an alternative date and time in case it was more convenient for me.

Very efficient service .

Made to feel welcome on arrival arrival.
The meber of staff who was changing my windscreen, introduced himself , explained how long it would take.

Very disappointing experience with National Windscreens.

I attended my original appointment after being told a genuine Tesla windscreen had been ordered. After arriving and work having already started for around an hour, I was then informed that the wrong glass had been ordered. The job was cancelled and rebooked, causing inconvenience entirely due to their error.
At the rescheduled appointment, a non-Tesla windscreen was fitted without any prior discussion or agreement regarding a change in specification. Since the replacement, the drop in quality compared to the original factory windscreen is very noticeable. The glass lacks the UV protection and acoustic insulation of the original, cabin noise has increased, and visibility is significantly worse.
In particular, there is visible optical distortion, which is especially apparent at night and in wet conditions. Lights glare and warp through the glass, making it uncomfortable and, at times, unsafe to drive.
Overall, this experience shows a lack of reasonable care and skill — from the initial ordering mistake to fitting an inferior windscreen without customer consent. I am now having to pursue a formal complaint to have the issue resolved.
I would not recommend National Windscreens based on this experience.

Fixed windscreen very fast and efficiently.

Quick and efficient

Nice chap. On time. Good service.

Very good service, friendly staff

Easy to book, was able to drop car off the night before and collect after work hours next day. The technician kept me informed of all progress at all times, and when my car was ready to collect. No fuss, no hassle, no nonsense. Just a good ol fashioned bit of world class service. Car tidy and clean before and after. Pretty much a perfect experience. I had no concerns whatsoever!! Well done National Windscreens Chelmsford!! Top job!!

Very professional and courteous, great communication great job

Good communication before the appointment. Polite and clean workshop. Tidy.

Very good service, had a fault on the windscreen that was hard to notice on the day, but no problems they re-booked and installed another

Clear communication, fast professional and efficient service from friendly and knowledgeable staff

Nice person took time to explain everything very good

Efficient and friendly service.

Nice guy's who sorted the new replacement. And satisfied this far with new screen

I always suspected my car had previously had a windscreen replacement and not a good fit done. NW did a great job, also completed quicker than expected.