While removing the cracked screen they notices some of the trim clip had been broken during a previous and replaced with mastic. Without any hesitation the new clip where fitted along with the new scr... See more
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See what reviewers are saying
Great customer service in the booking process from Ricky and then same when job was done, I needed a quick fix due to car being sold and collected. Thanks guys you smashed it!! ( no pun intended!!)
Company replied
Had a stone chip repaired at home, they did a good job, unfortunately a little residue was left on the screen in another area (not showing up in sunlight but was annoying when it rained). Took ages go... See more
Company replied
Repair carried out on my Ford Kigali windscreen was quickly done at my local unit, all done within an hour of me arriving. Staff were very helpful and friendly, top service.
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Company details
About National Windscreens - Chelmsford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 15, 4 Cromar Way, CM1 2GL, Chelmsford, Essex, United Kingdom
- 01245-830581
4.6
Excellent
615 reviews
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Windscreen replacement
Great service and quick with booking you in for appointments, staff are very friendly and were quite apologetic that it took a little longer than advertised.
November 26, 2025
Reply from National Windscreens - Chelmsford
We appreciate you taking the time to leave us a review. We're happy to hear that you found our service great and quick when booking appointments, and that our staff were very friendly.
Professional and friendly service
November 26, 2025
Reply from National Windscreens - Chelmsford
We appreciate your kind words! We are happy you found our service professional and friendly.
Had a problem with the new screen they…
Had a problem with the new screen they sorted it out with out any fuss the guy that fitted the second screen done a great job makes a change to deal with a firm that care about the customers would recommend the Chelmsford branch to have your screen fitted
November 19, 2025
Reply from National Windscreens - Chelmsford
We're happy to hear that the team resolved the screen issue without any hassle. We appreciate your recommendation of the Chelmsford branch and we're glad you had a positive experience with the service. Thanks for your feedback.
Made it easy and straightforward and…
Made it easy and straightforward and did a first class job
November 20, 2025
Reply from National Windscreens - Chelmsford
We're happy to hear that we made the process easy and straightforward for you, and that you're pleased with our work. Thank you!
Booking easy and all work done quickly
Booking easy and all work done quickly. The fitter was helpful, courteous and friendly.
November 18, 2025
Reply from National Windscreens - Chelmsford
We're happy to hear that booking was easy and the work was completed quickly. We appreciate your positive feedback regarding our helpful, courteous, and friendly fitter.
Prompt efficient service
Very prompt response to insurers claim and speedy repair to the rear windscreen of camper van. Very good communication.
November 18, 2025
Reply from National Windscreens - Chelmsford
We're happy to hear that the insurance claim was addressed quickly and the camper van's rear windscreen was repaired swiftly. We appreciate your feedback regarding our communication.
Damage to vehicle on 2 occasions
For the second time in 2 years my LEVC London taxi has been damaged . The first occasion the dashboard camera wires were cut when removed from the screen and on the second trip a few weeks away the leather dashboard has been ripped where something has been left on it and torn whilst removing.
October 28, 2025
Reply from National Windscreens - Chelmsford
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number, they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Hastings 0 - National Windscreens 1
Although finding the link on Hastings webpage is a pain in the backside, once you find it, the National Windscreens site is easy to navigate and arrange necessary appointment.
Dropped van off as planned, new windscreen fitted, they even cleaned dashboard and other glass…brilliant service
November 5, 2025
Reply from National Windscreens - Chelmsford
We appreciate you bringing the website navigation issue to our attention. We're happy to hear that you found the booking process and service brilliant. It's great to know that you were pleased with the new windscreen and the extra care taken. Thank you for your feedback!
Friendly, helpful and informative
Had a wait but was informed and then they ended up waiting for me! Friendly and professional.
October 29, 2025
Reply from National Windscreens - Chelmsford
We appreciate you taking the time to share your experience! We're glad you found our team friendly and professional, and we were happy to accommodate you.
Great service
Great service —from the initial call to arrange the drop-off, insurance, etc., to the young man who replaced the screen and called when it was ready. And when I arrived to collect the car, he was very welcoming and a delight in every way. A great employee. I unfortunately don't know his name.
November 4, 2025
Reply from National Windscreens - Chelmsford
We appreciate your positive feedback! We're happy the service, from the initial call to the replacement and collection, was great. It's wonderful to hear the employee was welcoming and helpful. Thank you!
Excellent and professional service
Excellent and professional service. The Chelmsford branch were very informative and communicated with me well, both on the phone and in person. The job was completed well and I wouldn’t hesitate to use them again.
October 24, 2025
Reply from National Windscreens - Chelmsford
We appreciate you taking the time to share your experience. We're happy to hear that you received excellent and professional service from our Chelmsford branch and that you were well-informed throughout the process. Thank you!
Reply from National Windscreens - Chelmsford
We appreciate you sharing! We are so happy you found our service great, polite, and informative. Thank you!
Professional and friendly service
Professional and friendly service. My car was left clean inside, which was great compared to another company my partner used last year. Great job guys.
November 3, 2025
Reply from National Windscreens - Chelmsford
We appreciate your positive feedback. We're happy to hear that you found our service professional and friendly and that your car was left clean. Thank you!
Great service and quick.
October 31, 2025
Reply from National Windscreens - Chelmsford
We appreciate you taking time to review your experience. We are happy to hear that you were pleased with our service and speed.
Job was very professionally done.
Job was very professionally done.
Would recommend without reservation.
October 31, 2025
Reply from National Windscreens - Chelmsford
We appreciate your recommendation and are so happy to hear the job was professionally completed to your satisfaction.
Quick Service!
Quick Service!
They offered an at home service to get my windscreen replaced which helped me with being able to work from home.
Engineer was friendly explained everything that he was going to be doing and was completed under 1.5hours.
October 29, 2025
Reply from National Windscreens - Chelmsford
We appreciate you taking the time to share your experience. We're happy to hear that our at-home service helped you work from home, and that the engineer was friendly and efficient, completing the work quickly.
Booked in very quickly and job done…
Booked in very quickly and job done just as quick!
October 24, 2025
Reply from National Windscreens - Chelmsford
We appreciate you sharing! We're so glad you were booked in quickly and the job was completed just as fast for you.
Reply from National Windscreens - Chelmsford
We regret that we could not fully repair both chips. We'll review our process to improve our service. Thanks for your feedback.
All round a good job
Had a stone chip repaired at home, they did a good job, unfortunately a little residue was left on the screen in another area (not showing up in sunlight but was annoying when it rained). Took ages going through their central booking system- reason for only 4 stars. Guys in the depot sorted the problem in minutes, can’t fault them.
October 23, 2025
Reply from National Windscreens - Chelmsford
We appreciate your feedback and are sorry the booking process took so long. We'll review it to improve the experience. Thank you for taking the time to share your experience.
Efficient and polite
October 23, 2025
Reply from National Windscreens - Chelmsford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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