While removing the cracked screen they notices some of the trim clip had been broken during a previous and replaced with mastic. Without any hesitation the new clip where fitted along with the new scr... See more
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See what reviewers are saying
Great customer service in the booking process from Ricky and then same when job was done, I needed a quick fix due to car being sold and collected. Thanks guys you smashed it!! ( no pun intended!!)
Company replied
Had a stone chip repaired at home, they did a good job, unfortunately a little residue was left on the screen in another area (not showing up in sunlight but was annoying when it rained). Took ages go... See more
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Repair carried out on my Ford Kigali windscreen was quickly done at my local unit, all done within an hour of me arriving. Staff were very helpful and friendly, top service.
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Company details
About National Windscreens - Chelmsford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 15, 4 Cromar Way, CM1 2GL, Chelmsford, Essex, United Kingdom
- 01245-830581
4.6
Excellent
615 reviews
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Professional
Professional, calm and helpful, I was impressed from start to finish. And most importantly did a great job.
October 26, 2025
Reply from National Windscreens - Chelmsford
We appreciate you taking the time to share your positive experience. We're happy to hear that our professional and calm approach made a great impression, and that you were pleased with our work.
A most helpful technician
The technician who attended was very helpful and most courteous. - He resolved the two very small issues he found after my garage noted some stone chip marks on my windscreen, which in the end were very tiny.
October 6, 2025
Reply from National Windscreens - Chelmsford
We're happy to hear that the technician was helpful and courteous while resolving the minor stone chip marks on your windscreen. Thank you for sharing your positive experience with us!
First class replacement
First class replacement, very rapid replacement and friendly staff and most accommodating. Recommend without reservation. A company you can completely trust to do the job.
October 24, 2025
Reply from National Windscreens - Chelmsford
We appreciate you taking the time to share your experience. We're happy to hear that the replacement process was quick and our staff was friendly and accommodating. It means a lot to us that you recommend us without reservation.
My technician was approachable and very…
My technician was approachable and very professional. He also gave me a clear indication of how long the job would take and assured me he would contact me when the car was ready, which he did. He was also there for the handover. A very good professional service. All staff were polite and friendly - as a lone female, these factors were really important to me. Thank you! Highly recommended.
October 24, 2025
Reply from National Windscreens - Chelmsford
We appreciate you taking the time to share your experience. We're happy to hear that our technician was professional and communicative, ensuring a smooth and reassuring service. We are glad that our team's politeness and friendliness were important to you. Thank you for the recommendation!
Friendly, efficient and quick
Booking was easy with a convenient time and date. I am glad I chose to take it to their works as the weather was awful. Staff were friendly, efficient and quick.
October 23, 2025
Reply from National Windscreens - Chelmsford
We appreciate you sharing your feedback. We're happy to hear that you found the booking process easy and convenient. We're also glad you were pleased with our team's friendly, efficient, and quick service!
Very easy to make a booking online to…
Very easy to make a booking online to repair my stone chipped windscreen. Received a prompt quote and I only had to pay the excess as the rest is covered by insurance. Date and time slot agreed, tracker provided for driver on the day and he called as well to confirm he was on his way. Very pleasant guy and professional, overall an easy job to get done and now I don't have to worry about my windscreen.
October 20, 2025
Reply from National Windscreens - Chelmsford
We appreciate you sharing your experience. We're happy to hear that booking your windscreen repair online was easy and that you received a prompt quote. It's great to know the service was professional and that you're no longer worried about your windscreen.
Tech cut my dash cam when removing the…
Tech cut my dash cam when removing the windscreen.
Spoke to his boss who instead of replacing the camera system, went out of the way to send a tech back 3 days later just to remove the remaining wiring. To order a new cable. Now waiting for another tech to come and install the new wiring. Would've been cheaper just to order a new cam. I further noticed the original tech cut my fabric on both columns. Assuming this was chelmsford branch although I may be wrong. Think the managers name was nick. Iv raised a complaint.
October 21, 2025
Reply from National Windscreens - Chelmsford
We appreciate you bringing this to our attention. We're sorry to hear about the damage to your dash cam, the additional visits, and the fabric cuts. We've received your complaint and are looking into these issues. Thank you for your patience.
Reply from National Windscreens - Chelmsford
We're happy to hear that we completed the job as expected! We appreciate your feedback and your time.
Smooth, speedy service
Booking the appointment was effortless - quick online process with clear options. The technician arrived right on time, was courteous and professional, and got the job done in no time- clean fix and I was back on the road. Highly recommend for anyone needing a fast and reliable windscreen repair.
September 24, 2025
Reply from National Windscreens - Chelmsford
We appreciate you sharing your experience. We're happy to hear that booking was effortless and the technician was prompt, courteous, and professional. It's great to know the repair was quick and clean, getting you back on the road swiftly. Thank you for recommending our service!
Faultless
Straightforward to book, emails promptly and helpfully answered. I got a next day appointment. On the day, Reece phoned to tell me when he expected to arrive and texted when on his way. He was a lovely guy and did the repair promptly, showing it to me afterwards to be sure I was happy with it. Excellent service overall.
October 10, 2025
Reply from National Windscreens - Chelmsford
We appreciate you taking the time to share your positive experience! We're happy to hear that you found the booking process straightforward and the emails helpful. It's great that you were pleased with the prompt service and the technician's communication and repair.
Quick & Efficient Service
October 9, 2025
Reply from National Windscreens - Chelmsford
Thank you for your positive feedback!
Turned up on time very polite and got…
Turned up on time very polite and got the job done
October 9, 2025
Reply from National Windscreens - Chelmsford
We're happy to hear that our service met your expectations with promptness and courtesy. Thank you for your positive feedback!
Reply from National Windscreens - Chelmsford
Thank you for your positive feedback!
Poorly organised
Poorly organised. I intended to wait but you had the car from 8. 30 til 5.30. I had to get a taxi and come back. You didng give me a time. If you coukdnt do it untill the afternoon you should hsve given me an afternoon appointment.
October 7, 2025
Reply from National Windscreens - Chelmsford
We appreciate your feedback and apologize that the service took longer than expected, causing you inconvenience with transportation. We will review our scheduling to improve appointment timing.
While I did have some problems with…
While I did have some problems with callibration on my vehicle, the team were very helpful and quick to order new parts and book the car back in all within 10 days. They kept me updated and informed all the way
September 29, 2025
Reply from National Windscreens - Chelmsford
We're happy to hear that our team was helpful in resolving the calibration issues with your vehicle. We appreciate your positive feedback regarding our team's promptness in ordering parts and scheduling your car. Thank you for the review!
Communication was great
Communication was great, making the process easy. Great care on the car also.
October 3, 2025
Reply from National Windscreens - Chelmsford
We appreciate your positive feedback! We're happy the communication made the process easy and that you felt we took great care of your car.
Reply from National Windscreens - Chelmsford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Chelmsford
We're happy to hear that our service was punctual, helpful, and professional. Thank you for your positive feedback!
Professional and quick!!!
September 25, 2025
Reply from National Windscreens - Chelmsford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Chelmsford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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