While removing the cracked screen they notices some of the trim clip had been broken during a previous and replaced with mastic. Without any hesitation the new clip where fitted along with the new scr... See more
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See what reviewers are saying
Great customer service in the booking process from Ricky and then same when job was done, I needed a quick fix due to car being sold and collected. Thanks guys you smashed it!! ( no pun intended!!)
Company replied
Had a stone chip repaired at home, they did a good job, unfortunately a little residue was left on the screen in another area (not showing up in sunlight but was annoying when it rained). Took ages go... See more
Company replied
Repair carried out on my Ford Kigali windscreen was quickly done at my local unit, all done within an hour of me arriving. Staff were very helpful and friendly, top service.
Company replied
Company details
About National Windscreens - Chelmsford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 15, 4 Cromar Way, CM1 2GL, Chelmsford, Essex, United Kingdom
- 01245-830581
4.6
Excellent
615 reviews
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Reply from National Windscreens - Chelmsford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great and quick service
Great service, arranged windscreen replacement at my home address, replaced quickly, very much impressed.
September 18, 2025
Reply from National Windscreens - Chelmsford
We appreciate your positive feedback. We're happy to hear that you received great service with the windscreen replacement at your home. We're very much impressed by your review. Thank you for sharing.
Damaged the wiring whist replacing the…
Damaged the wiring whist replacing the windscreen. Ten days later I am still waiting for a resolution. Poor service.
September 8, 2025
Reply from National Windscreens - Chelmsford
We regret to learn about the wiring damage and the delayed resolution. We appreciate your feedback and are looking into this poor service experience.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
The service was excellent
The service was excellent, and the response was prompt. The employees were very professional.
April 29, 2025
Reply from National Windscreens - Chelmsford
We appreciate you sharing your positive experience! We are so happy to hear that you received excellent service and a prompt response from professional employees.
Reply from National Windscreens - Chelmsford
We're glad you found our service friendly, timely, tidy, and efficient. Thank you for your positive feedback; we appreciate it.
Reply from National Windscreens - Chelmsford
We appreciate you sharing! We are so happy you were pleased with our brilliant and quick service and installation. Thank you.
Reply from National Windscreens - Chelmsford
We appreciate you sharing! We are so happy you found it easy to book and were pleased with our friendly service. Thank you!
Staff great, organisation not so much.
Turned up and the wrong windscreen had been ordered - was already in a cab on the way to work and I had to turn around and come back to pick up the car (waste of £36).
Windscreen fitter was super apologetic, honestly no need as I knew it wasn’t his fault the wrong windscreen was ordered.
Took the car back next week - told to drop at 8:30 - couldn’t afford cabs again etc ended up having to wait until 12:20 to get the car back - mentioned being refunded cost of last weeks taxi - told best they could do was £25 off.
Again, windscreen fitter was really helpful etc, no complaints about staff whatsoever but I would call ahead to check if they have the right windscreen.
Ended up having to do 3 hours overtime at work to make up for time lost 😔.
All in all, I’ve had 4 windscreens and this was the first time I needed to use national windscreens and it was by far the most stressful - other company just came to my house or work.
September 2, 2025
Reply from National Windscreens - Chelmsford
We appreciate you sharing your experience. We're sorry the wrong windscreen was ordered, causing you inconvenience and additional expenses. We're also sorry about the delay when you returned and the taxi cost issue. We'll review what happened to prevent similar situations. We appreciate your kind words about our fitter.
Quick reliable and friendly
August 28, 2025
Reply from National Windscreens - Chelmsford
We are happy to hear that you found our service quick, reliable, and friendly. We appreciate your positive feedback!
The fitter was amazing
The fitter was amazing, really helped my autistic son understand what was happening and kept us informed, really valued member of staff thank you
August 30, 2025
Reply from National Windscreens - Chelmsford
We appreciate you taking the time to share your feedback. We're so glad to hear that the fitter was amazing and helped your son understand, thank you for recognizing our valued staff member.
Reply from National Windscreens - Chelmsford
We appreciate your positive feedback. We are happy you received exceptional customer service. Thank you for your kind words.
A cracking service
A good service, did exactly as they promised keeping me fully informed and updated as to when they would arrive.
August 28, 2025
Reply from National Windscreens - Chelmsford
We appreciate you sharing your feedback! We're happy to hear that you received great service and were kept fully informed and updated throughout the process.
Reply from National Windscreens - Chelmsford
We appreciate you sharing your feedback. We are so happy you were pleased with our prompt service, great job, and good communication.
Efficient service very clean work
August 20, 2025
Reply from National Windscreens - Chelmsford
We appreciate you sharing! We are so happy you were pleased with our efficient service and clean work.
My windscreen was done quickly and…
My windscreen was done quickly and efficiently. Thank you.
August 20, 2025
Reply from National Windscreens - Chelmsford
We're happy to hear that your windscreen replacement was completed quickly and efficiently. Thank you for your positive feedback; we appreciate it.
Taken interest customers requirements
Company very efficient, helpful, understanding customers requirements
and very helpful knowledgeable
Thank you again
August 22, 2025
Reply from National Windscreens - Chelmsford
We appreciate your kind words! We're so happy to hear that you found our company efficient, helpful, understanding of your needs, and very knowledgeable. Thank you again!
Reply from National Windscreens - Chelmsford
We appreciate your positive feedback! We're happy to hear that our staff were helpful and polite and that the job was completed well and on time.
GREAT JOB 5 STARS
August 18, 2025
Reply from National Windscreens - Chelmsford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Chelmsford
We appreciate you sharing! We are so happy you were pleased with our very quick and friendly service.
Staff were very helpful and kept me…
Staff were very helpful and kept me informed regarding collecting the car after work was completed
August 15, 2025
Reply from National Windscreens - Chelmsford
We appreciate your positive feedback! We're happy to hear that our staff was helpful and kept you informed about collecting your car. Thank you!
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