While removing the cracked screen they notices some of the trim clip had been broken during a previous and replaced with mastic. Without any hesitation the new clip where fitted along with the new scr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great customer service in the booking process from Ricky and then same when job was done, I needed a quick fix due to car being sold and collected. Thanks guys you smashed it!! ( no pun intended!!)
Company replied
Had a stone chip repaired at home, they did a good job, unfortunately a little residue was left on the screen in another area (not showing up in sunlight but was annoying when it rained). Took ages go... See more
Company replied
Repair carried out on my Ford Kigali windscreen was quickly done at my local unit, all done within an hour of me arriving. Staff were very helpful and friendly, top service.
Company replied
Company details
About National Windscreens - Chelmsford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 15, 4 Cromar Way, CM1 2GL, Chelmsford, Essex, United Kingdom
- 01245-830581
4.6
Excellent
615 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Two big scratches on the bonnet which…
Two big scratches on the bonnet which took a lot of time to polish out as they were quite deep, small shards of glass also left on the bonnet, dashboard and door trims needed to be cleaned properly, plastic trim below the screen not fitted properly and I had to re-do as it was lifting up away from the glass, apart from that the fitter was very polite and sort of made an effort to hoover the front carpets
August 15, 2025
Reply from National Windscreens - Chelmsford
We appreciate your feedback and are sorry to hear about the scratches, glass shards, trim, and fitting issues. We'll address these points to improve our service. We are glad that the fitter was polite.
Friendly and helpful
Good communication, friendly and helpful. Everything went like clockwork, despite the glass replacement being in a door panel, so it was not at all straightforward.
August 13, 2025
Reply from National Windscreens - Chelmsford
We appreciate you sharing your experience. We're happy to hear that our team was friendly and helpful, and that the glass replacement went smoothly despite the challenges. Thank you for your positive feedback!
What 3 words address needs to go to the gate not the the fence around the back.
Very polite, courteous and answer all questions.
Seam eager to help.
August 6, 2025
Reply from National Windscreens - Chelmsford
We appreciate you taking the time to share your positive experience. We're happy to hear that our team was helpful and courteous in answering your questions.
Reply from National Windscreens - Chelmsford
We appreciate your positive feedback! We're happy to hear you received great service and that booking was fast and easy with our friendly mechanics. Thank you!
Thank you Dean from Essex for repairing…
Thank you Dean from Essex for repairing my screen on my Mini Cooper. Friendly, answered all my questions and did a great job of the repair. Thank you!
July 30, 2025
Unprompted review
Reply from National Windscreens - Chelmsford
We're happy to hear that you had a positive experience with the screen repair on your Mini Cooper. We appreciate your kind words regarding the team member's friendliness, their helpful answers, and the great job they did. Thank you!
Reply from National Windscreens - Chelmsford
We appreciate you taking the time to share your experience, and we're so happy our service was good and nice for you!
Reply from National Windscreens - Chelmsford
We're happy to hear that you found our service efficient, quick, and effective. We appreciate your positive feedback and thank you!
They were on time
They were on time, very polite and friendly, i was very happy with the service I received
July 15, 2025
Reply from National Windscreens - Chelmsford
We appreciate your positive feedback! We're happy to hear that you were pleased with our punctual, polite, and friendly service. Thank you for sharing your experience.
Very friendly and professional staff
July 18, 2025
Reply from National Windscreens - Chelmsford
We appreciate your positive feedback! We are so happy to hear that you found our staff very friendly and professional. Thank you for sharing.
Excellent Service
Great communication, and friendly professional staff.
I had multiple screens to get done and they managed to move their diary around to facilitate me dropping cars off and swapping for ones that had been completed.
Really good service.
July 18, 2025
Reply from National Windscreens - Chelmsford
We appreciate your positive feedback! We're happy to hear that you experienced great communication and found our staff friendly and professional. We're glad we could accommodate your needs with the multiple screens.
Excellent, friendly and efficient service.
Easy booking a slot, arrived 15 mins early and the technician took the car straight in, with the windsceen repair completed in 20 mins.
July 17, 2025
Reply from National Windscreens - Chelmsford
We're happy to hear that booking was easy and the repair was completed quickly. Thank you for your positive feedback; we appreciate you taking the time to share your experience.
Nice friendly man polite
July 11, 2025
Reply from National Windscreens - Chelmsford
We're happy to hear that you had a positive and friendly experience. We appreciate your kind words and feedback.
Good experience
It was all very smooth running, updated us regularly and a very good job done indeed, thank you.
July 4, 2025
Reply from National Windscreens - Chelmsford
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Very nice friendly staff who did a…
Very nice friendly staff who did a great job at replacing my windscreen. Kept me informed by text from the moment I booked the appointment until the job was finished. Thank you!
July 8, 2025
Reply from National Windscreens - Chelmsford
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Reply from National Windscreens - Chelmsford
We appreciate your positive feedback! We are happy to hear you enjoyed our professional staff and quick turnaround.
Reply from National Windscreens - Chelmsford
We're happy to hear that our work met your expectations. Thank you for acknowledging our efficiency and the high standard of our work!
Extremely efficient
Extremely efficient. Was able to drop the car the evening before. Very polite and knowledgeable staff. Car was ready the next morning. No problems.
July 4, 2025
Reply from National Windscreens - Chelmsford
We're happy to hear you experienced efficient service and polite, knowledgeable staff. We appreciate you sharing your positive experience and that your car was ready the next morning without issues.
How to lose customers
It took theedays to replace windscreen
Telephone contact with Chelmsford was appalling
The men who came from Basildon were extremely good
July 4, 2025
Reply from National Windscreens - Chelmsford
We appreciate your feedback. We're happy the team from Basildon provided excellent service. We'll review the Chelmsford contact issues to improve our customer experience.
Great service very helpful when my…
Great service very helpful when my screen was cracking beyond repair
July 3, 2025
Reply from National Windscreens - Chelmsford
We appreciate you taking the time to share your experience. We're glad our service was helpful when you had screen issues. Thank you for your feedback!
Reply from National Windscreens - Chelmsford
We appreciate you sharing your experience with us! We are happy you found our staff polite and the service good. Thank you!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.