Had heard mixed reviews about national windscreens, and the last time I needed a repair my insurers still used a well known national rival. I need not have worried the fitter came out said that my... See more
Company replied
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See what reviewers are saying
Asked to rearrange or go to nearest centre due to a few raindrops 2 hours before my allotted slot. Annoying due to various disabilities. Job was well done, but took nearly 2 hours, despite being told... See more
Company replied
National Windscreens made an excellent job of replacing the broken windscreen for my Peugeot 208 GT. I had the screen fully restored within hours of dropping off the car and their service was professi... See more
Company replied
While removing the cracked screen they notices some of the trim clip had been broken during a previous and replaced with mastic. Without any hesitation the new clip where fitted along with the new scr... See more
Company replied
Company details
About National Windscreens - Chelmsford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 15, 4 Cromar Way, CM1 2GL, Chelmsford, Essex, United Kingdom
- 01245-830581
4.5
Excellent
628 reviews
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Quick reliable and friendly
August 28, 2025
Reply from National Windscreens - Chelmsford
We are happy to hear that you found our service quick, reliable, and friendly. We appreciate your positive feedback!
The fitter was amazing
The fitter was amazing, really helped my autistic son understand what was happening and kept us informed, really valued member of staff thank you
August 30, 2025
Reply from National Windscreens - Chelmsford
We appreciate you taking the time to share your feedback. We're so glad to hear that the fitter was amazing and helped your son understand, thank you for recognizing our valued staff member.
Reply from National Windscreens - Chelmsford
We appreciate your positive feedback. We are happy you received exceptional customer service. Thank you for your kind words.
A cracking service
A good service, did exactly as they promised keeping me fully informed and updated as to when they would arrive.
August 28, 2025
Reply from National Windscreens - Chelmsford
We appreciate you sharing your feedback! We're happy to hear that you received great service and were kept fully informed and updated throughout the process.
Reply from National Windscreens - Chelmsford
We appreciate you sharing your feedback. We are so happy you were pleased with our prompt service, great job, and good communication.
Efficient service very clean work
August 20, 2025
Reply from National Windscreens - Chelmsford
We appreciate you sharing! We are so happy you were pleased with our efficient service and clean work.
My windscreen was done quickly and…
My windscreen was done quickly and efficiently. Thank you.
August 20, 2025
Reply from National Windscreens - Chelmsford
We're happy to hear that your windscreen replacement was completed quickly and efficiently. Thank you for your positive feedback; we appreciate it.
Taken interest customers requirements
Company very efficient, helpful, understanding customers requirements
and very helpful knowledgeable
Thank you again
August 22, 2025
Reply from National Windscreens - Chelmsford
We appreciate your kind words! We're so happy to hear that you found our company efficient, helpful, understanding of your needs, and very knowledgeable. Thank you again!
Reply from National Windscreens - Chelmsford
We appreciate your positive feedback! We're happy to hear that our staff were helpful and polite and that the job was completed well and on time.
GREAT JOB 5 STARS
August 18, 2025
Reply from National Windscreens - Chelmsford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Chelmsford
We appreciate you sharing! We are so happy you were pleased with our very quick and friendly service.
Staff were very helpful and kept me…
Staff were very helpful and kept me informed regarding collecting the car after work was completed
August 15, 2025
Reply from National Windscreens - Chelmsford
We appreciate your positive feedback! We're happy to hear that our staff was helpful and kept you informed about collecting your car. Thank you!
Two big scratches on the bonnet which…
Two big scratches on the bonnet which took a lot of time to polish out as they were quite deep, small shards of glass also left on the bonnet, dashboard and door trims needed to be cleaned properly, plastic trim below the screen not fitted properly and I had to re-do as it was lifting up away from the glass, apart from that the fitter was very polite and sort of made an effort to hoover the front carpets
August 15, 2025
Reply from National Windscreens - Chelmsford
We appreciate your feedback and are sorry to hear about the scratches, glass shards, trim, and fitting issues. We'll address these points to improve our service. We are glad that the fitter was polite.
Friendly and helpful
Good communication, friendly and helpful. Everything went like clockwork, despite the glass replacement being in a door panel, so it was not at all straightforward.
August 13, 2025
Reply from National Windscreens - Chelmsford
We appreciate you sharing your experience. We're happy to hear that our team was friendly and helpful, and that the glass replacement went smoothly despite the challenges. Thank you for your positive feedback!
What 3 words address needs to go to the gate not the the fence around the back.
Very polite, courteous and answer all questions.
Seam eager to help.
August 6, 2025
Reply from National Windscreens - Chelmsford
We appreciate you taking the time to share your positive experience. We're happy to hear that our team was helpful and courteous in answering your questions.
Reply from National Windscreens - Chelmsford
We appreciate your positive feedback! We're happy to hear you received great service and that booking was fast and easy with our friendly mechanics. Thank you!
Thank you Dean from Essex for repairing…
Thank you Dean from Essex for repairing my screen on my Mini Cooper. Friendly, answered all my questions and did a great job of the repair. Thank you!
July 30, 2025
Unprompted review
Reply from National Windscreens - Chelmsford
We're happy to hear that you had a positive experience with the screen repair on your Mini Cooper. We appreciate your kind words regarding the team member's friendliness, their helpful answers, and the great job they did. Thank you!
Reply from National Windscreens - Chelmsford
We appreciate you taking the time to share your experience, and we're so happy our service was good and nice for you!
Reply from National Windscreens - Chelmsford
We're happy to hear that you found our service efficient, quick, and effective. We appreciate your positive feedback and thank you!
They were on time
They were on time, very polite and friendly, i was very happy with the service I received
July 15, 2025
Reply from National Windscreens - Chelmsford
We appreciate your positive feedback! We're happy to hear that you were pleased with our punctual, polite, and friendly service. Thank you for sharing your experience.
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