While removing the cracked screen they notices some of the trim clip had been broken during a previous and replaced with mastic. Without any hesitation the new clip where fitted along with the new scr... See more
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Had a stone chip repaired at home, they did a good job, unfortunately a little residue was left on the screen in another area (not showing up in sunlight but was annoying when it rained). Took ages go... See more
Company replied
Great customer service in the booking process from Ricky and then same when job was done, I needed a quick fix due to car being sold and collected. Thanks guys you smashed it!! ( no pun intended!!)
Company replied
Repair carried out on my Ford Kigali windscreen was quickly done at my local unit, all done within an hour of me arriving. Staff were very helpful and friendly, top service.
Company replied
Company details
About National Windscreens - Chelmsford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 15, 4 Cromar Way, CM1 2GL, Chelmsford, Essex, United Kingdom
- 01245-830581
4.6
Excellent
616 reviews
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Reply from National Windscreens - Chelmsford
We appreciate you sharing your experience with us! We are happy you found our staff polite and the service good. Thank you!
Reply from National Windscreens - Chelmsford
We appreciate your positive feedback! We're so happy to hear you received prompt service and excellent communication.
Great service at a time that was…
Great service at a time that was perfect for me, and speedy as well
June 20, 2025
Reply from National Windscreens - Chelmsford
We appreciate your positive feedback! We're happy to hear that you received great and speedy service at a time that worked perfectly for you.
I want to pay you
I want to pay you, I need to pay £190 but the system is showing I had new windscreen wipers it as £229 but i did not, I have emailed, I have called the workshop, and have been told it will get sorted, I expect this from a large company like your selves, Still waiting on my complaint email
June 19, 2025
Reply from National Windscreens - Chelmsford
We're sorry to hear about the billing issues and the delay in resolving your payment. We appreciate you bringing this to our attention and for your patience.
Good Service
Kept me in the loop the whole time with alerts / reminders for my appointment and the job was done in a fast professional manner.
June 13, 2025
Reply from National Windscreens - Chelmsford
We appreciate you taking the time to leave us a review! We're happy to hear that you were kept informed and that the job was completed quickly and professionally.
Excellent service
A very efficient, professional service. Excellent communication throughout the whole process.
June 15, 2025
Reply from National Windscreens - Chelmsford
We appreciate your positive feedback! We're happy to hear that you found our service efficient and professional, with excellent communication throughout.
Kept me informed on my appointment time…
Kept me informed on my appointment time was true to estimated time for the fitting of the new windscreen
June 10, 2025
Reply from National Windscreens - Chelmsford
We're happy to hear that you were informed about your appointment and that the estimated time for your new windscreen fitting was accurate. Thank you for your positive feedback!
Reply from National Windscreens - Chelmsford
We're happy to hear that our process was efficient for you. Thank you for your positive feedback; we appreciate it a lot.
Reply from National Windscreens - Chelmsford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service
Simple drop off and collection process, good communication and no issues with quality of work.
May 30, 2025
Reply from National Windscreens - Chelmsford
We're happy to hear that the drop off and collection process was simple and that you experienced good communication. We appreciate your positive feedback regarding our quality of work.
Reply from National Windscreens - Chelmsford
We're glad you experienced our first-class service. Thank you for your positive feedback!
Reply from National Windscreens - Chelmsford
We're glad you enjoyed your experience. We appreciate you taking the time to share your feedback!
Curteous, professional and quick.
Curteous, professional and quick.
Looked after my car and let me know as soon as it was ready. Cannot fault the Chelmsford branch.
May 22, 2025
Reply from National Windscreens - Chelmsford
We appreciate you taking the time to share your positive experience. We're happy to hear that you found our team courteous and efficient, and that you were pleased with how we handled your car.
Parking available at the site
Parking available at the site, car checked in efficiently and ready before the time they had stated. Car left clean and all electronics associated with modern windscreens had been checked for operation. Impressed! Chelmsford well done
May 14, 2025
Reply from National Windscreens - Chelmsford
We're happy to hear that you were impressed with the service. We appreciate that you found the parking convenient and the check-in efficient. We're glad your car was ready ahead of schedule and that you were satisfied with the care taken to ensure all electronics were working correctly.
The booking of the appointment was a…
The booking of the appointment was a bit troublesome, that's why I've dropped a star. Service from the workshop in Chelmsford was excellent.
May 17, 2025
Reply from National Windscreens - Chelmsford
We appreciate your feedback and are glad the service in Chelmsford was excellent. We'll review the booking process to improve the experience. Thank you.
Was good finished in nice time
Was good finished in nice time. Only thing bad is thay left foot marks on my clean door trim and little black bits over dash and matts dought they do that to the high end cars but clearly mine was not posh enough to leave as it came.
May 5, 2025
Reply from National Windscreens - Chelmsford
We appreciate your feedback and understand your disappointment about the marks left on your car. We strive to provide the highest quality service and are committed to ensuring all our customers have a positive experience. We will share your feedback with our team to ensure this doesn't happen again.
Outstanding help and support from my…
Outstanding help and support from my local team when my insurance company was slow to authorise. I have a disability that means I have to be able to use my car. The manager came up with a solution that ment after 4/5 days of not being able to use my car, costing a fortune in online food delivery and not being able to go to work. I didn't have to wait another week until I could drive.
May 5, 2025
Reply from National Windscreens - Chelmsford
We appreciate you taking the time to share your experience. We understand how frustrating it can be when you need to rely on your car and face delays. We're glad our local team was able to provide you with a solution that helped you get back on the road quickly. We strive to provide excellent customer service and we're pleased to hear that our team was able to assist you during a difficult time.
Good experience
May 3, 2025
Reply from National Windscreens - Chelmsford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Chelmsford
Thank you for your kind words. We appreciate your positive feedback and are glad you had a positive experience.
No Service At All
I booked my car in to have a chip to the windscreen repaired. The appointment was for 2nd April but the engineer did not turn up until 3rd April. He then told me that the chip was too big for a repair and he would order a new windscreen. He told me someone would be in touch for a new appointment.
No one got in touch with me and so I followed it up towards the end of April. Someone from National Windscreens did eventually return my call and promised that a new appointment would be made. It is now 6th May and I have heard nothing.
April 1, 2025
Unprompted review
Reply from National Windscreens - Chelmsford
We understand your frustration with the delays and lack of communication you experienced. It sounds like the service you received fell short of your expectations, and we apologize for the inconvenience this has caused. We value your feedback and will use it to improve our processes and ensure that our customers receive timely and accurate information.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
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