Generally speaking the work was ok. However unfortunately a problem occurred with the re-connecting of the windscreen sensors which meant I had to return to the centre twice to have the problem fixed.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service provided a great experienced operative. Explained the repair clearly to me before he started, so I knew what the end result would be. Afterwards, I had a good repaired windscreen that... See more
Company replied
The staff who came to fix the windscreen made the experience great. Honest, on time, great communication. Friendly and very thorough with the job in hand.
Company replied
Bookd through insurance for back window repair. Excellent communication, quickly got intouch, appointment was made, had a phone call that morning with a more exact time. Was only there an hr, lad was... See more
Company replied
Company details
About National Windscreens - Chesterfield
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 3, Stand Park, S41 8JT, Chesterfield, Derbyshire, United Kingdom
- 01246-700-253
4.8
Excellent
559 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick service, good quality
Very quick service at the door, took less than an hour, good quality
April 17, 2026
Reply from National Windscreens - Chesterfield
We're happy to learn that our service was quick and efficient, and that you were satisfied with the quality. Thank you for your positive feedback!
Great customer service
Very helpful staff, they managed to arrange my fitting earlier than planned. No problems on the day and would recommend
April 11, 2026
Reply from National Windscreens - Chesterfield
We appreciate your positive feedback. We're happy to learn that our staff were helpful and managed to arrange your fitting earlier than planned. We're glad you had no problems.
My windscreen was badly broken making…
My windscreen was badly broken making the car almost undriveable. When asked the gentleman I spoke to arranged for the repair to be done within two days rather than over two weeks which I was initially told.
April 9, 2026
Reply from National Windscreens - Chesterfield
We're happy to hear that we could arrange your windscreen repair much faster than initially expected, making your car drivable again. Thank you for your review!
Reply from National Windscreens - Chesterfield
We appreciate you sharing that our people were very nice to deal with! We are so happy you were pleased with us.
Excellent service
April 7, 2026
Reply from National Windscreens - Chesterfield
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Chesterfield
We appreciate you sharing that our service was quick and friendly, and the repair professional! We are so happy you were pleased with us.
Brilliant customer service the guy who…
Brilliant customer service the guy who fitted the screen so pleasant a refreshing change.
April 6, 2026
Reply from National Windscreens - Chesterfield
We appreciate your positive feedback! We are so happy to learn that you received brilliant customer service and found the technician pleasant.
Polite quick n on time
April 3, 2026
Reply from National Windscreens - Chesterfield
We appreciate you taking time to share that our service was polite, quick, and on time! We are so happy you were pleased with us.
very easy and good service
March 28, 2026
Reply from National Windscreens - Chesterfield
We appreciate you sharing that our service was easy and good! We are so happy you were pleased with us.
Absolutely fantastic chap I spoke to…
Absolutely fantastic chap I spoke to and the work was brilliant thank you.
April 2, 2026
Reply from National Windscreens - Chesterfield
We appreciate your positive feedback! We are so happy to learn that you had a fantastic experience and were pleased with our team and work.
Reply from National Windscreens - Chesterfield
We're happy to hear that you found our service excellent and accommodating. We appreciate your friendly feedback!
Excellent service and workmanship
Excellent service and workmanship
No problems whatsoever
March 21, 2026
Reply from National Windscreens - Chesterfield
We appreciate your positive feedback! We are so happy to learn that you received excellent service and workmanship with no problems.
Reply from National Windscreens - Chesterfield
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Chesterfield
We appreciate you sharing that our technician was efficient, polite, and friendly! We are so happy you were pleased with us.
Quick efficient service and even…
Quick efficient service and even brought the date forward to get done quicker.
March 8, 2026
Reply from National Windscreens - Chesterfield
We appreciate your positive feedback! We are so happy to learn that our service was quick and efficient and we completed the work sooner.
They were very helpful and fixed the…
They were very helpful and fixed the screen quickly, they communicate well and listen to my concerns. Thank you
March 10, 2026
Reply from National Windscreens - Chesterfield
We're happy to hear that our team was helpful and efficient in fixing your screen. We appreciate you mentioning our communication and attention to your concerns. Thank you!
The staff were all very friendly and…
The staff were all very friendly and made you very welcome
March 10, 2026
Reply from National Windscreens - Chesterfield
We appreciate your positive feedback! We are so happy to learn that our staff were friendly and made you feel welcome.
Reply from National Windscreens - Chesterfield
We appreciate you sharing! We are so happy that you were pleased with being kept informed throughout the process. Thank you.
Reply from National Windscreens - Chesterfield
We appreciate you sharing that our staff were friendly, polite, and efficient! We are so happy you were pleased with us.
Great service
Communication was great.
Access to centre good.
Staff were friendly and helpful
Work completed as agreed and within timescale
March 4, 2026
Reply from National Windscreens - Chesterfield
We appreciate your positive feedback! We're so happy to learn that you found our communication great, the center accessible, and our staff friendly and helpful, with work completed as agreed.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.