Generally speaking the work was ok. However unfortunately a problem occurred with the re-connecting of the windscreen sensors which meant I had to return to the centre twice to have the problem fixed.... See more
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Great service provided a great experienced operative. Explained the repair clearly to me before he started, so I knew what the end result would be. Afterwards, I had a good repaired windscreen that... See more
Company replied
The staff who came to fix the windscreen made the experience great. Honest, on time, great communication. Friendly and very thorough with the job in hand.
Company replied
Bookd through insurance for back window repair. Excellent communication, quickly got intouch, appointment was made, had a phone call that morning with a more exact time. Was only there an hr, lad was... See more
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Company details
About National Windscreens - Chesterfield
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 3, Stand Park, S41 8JT, Chesterfield, Derbyshire, United Kingdom
- 01246-700-253
4.8
Excellent
559 reviews
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Excellent service
February 26, 2026
Reply from National Windscreens - Chesterfield
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great customer service
Arrived on time and was very efficient and had a speedy windscreen fitting. It was easy to book and talk to head office regarding my issue.
February 20, 2026
Reply from National Windscreens - Chesterfield
We appreciate your positive feedback. We're happy to hear that we arrived on time, were efficient, completed a speedy windscreen fitting, and that it was easy to book and discuss your issue with our office.
Absolutely fantastic service
Absolutely fantastic service. They let me drop my van off the day before it was due and it was ready for lunch time the next day.
February 16, 2026
Reply from National Windscreens - Chesterfield
We're happy to hear that you had such a positive experience with our service! Thank you for letting us know that dropping off your van early and the quick turnaround worked well for you.
Great customer service quick turn…
Great customer service quick turn around great quality windowscreen
Technician was fab and friendly (Brett)
February 19, 2026
Reply from National Windscreens - Chesterfield
We appreciate your positive feedback. We're so happy to learn that you received great customer service and a quality windscreen with a quick turnaround.
The technician was in contact with me…
The technician was in contact with me thought the day, was polite and arrived on the time predicted and was efficient.
February 11, 2026
Reply from National Windscreens - Chesterfield
We appreciate your positive feedback! We're so happy to learn that the technician kept in contact, was polite, arrived on time, and provided efficient service.
Great service
I was expecting someone coming to my house to fit the repacement windscreen. But, due to the rain all dsy, I was asked to take it to them. Nice welcoming, cheery staff. Made me a cup of tea on arrival while I waited..Car left nice and clean afterwards. Good job done of the windscreen
February 17, 2026
Reply from National Windscreens - Chesterfield
We appreciate you taking the time to share your experience. We're glad the staff made you feel welcome and that you were pleased with the service, despite the change of plans due to the weather. It's great to hear the car was left clean and the windscreen replacement was completed to a high standard.
Reply from National Windscreens - Chesterfield
We appreciate you sharing! We are so happy to hear you found our service fast, polite, efficient, and simple to organize.
Well impressed with service throughout
Was kept informed through out .came to the home first and unable to repair.contacted very quickly to book in to go to workshop spoke to a very helpful professional person nothing was to much trouble.repair was perfect and kept car overnight which we were very happy with .felt looked after but the whole team.thankyou.
February 2, 2026
Reply from National Windscreens - Chesterfield
We appreciate you sharing your experience. We're happy to hear that you were kept informed and that our team was helpful and professional. It's great to know the repair was perfect and that you felt looked after. Thank you!
Reply from National Windscreens - Chesterfield
We appreciate you sharing! We are so happy you were pleased with our amazing staff and how everything was sorted.
Excellent work
From the first conversation I had with a member of staff through to keeping me informed of the work required/ carried out, all the staff were very professional, polite and the one thing most important they smiled!! The work carried out on my behalf was done promptly and with care.
February 5, 2026
Reply from National Windscreens - Chesterfield
We appreciate you sharing your feedback. We're happy to hear that you found our staff professional and polite from your initial conversation and that they kept you informed. We're also glad the work was done promptly and with care.
Excellent service
Everything just went so well. I was kept informed all through the process and the young man who came to my house was the most polite, professional worker I've seen for a long time.
February 2, 2026
Reply from National Windscreens - Chesterfield
We appreciate your positive feedback. We're happy to hear that everything went well and that you were kept informed. It's great to know that the technician was polite and professional.
Very professional staff and a great…
Very professional staff and a great windscreen repair that didn't take very long
January 27, 2026
Reply from National Windscreens - Chesterfield
We appreciate your positive feedback! We're so glad to hear that you were happy with the professional staff and the quick, great windscreen repair.
Fitter was very professional and very…
Fitter was very professional and very patient with me standing over his shoulder asking questions. Brilliant job.
January 20, 2026
Reply from National Windscreens - Chesterfield
We appreciate your positive feedback! We're happy to hear that the fitter was professional and patient while completing a brilliant job to your satisfaction.
Excellent service…
Over the past few years I have had reason to have a few Windscreens either replaced or repaired. I always use National Windscreens. As usual…Excellent service from the Chesterfield team 5*
January 20, 2026
Reply from National Windscreens - Chesterfield
We're happy to hear that you consistently choose us for your windscreen needs. Thank you for your kind words and for recognizing the Chesterfield team's excellent service. We appreciate your 5-star rating!
Replacement windscreen needed
Came to our home and explained that the crack could not be repaired so the car was booked in for a replacement windscreen at a time to suit us. This work was completed satisfactorily in a morning. Very pleasant knowledgeable staff.
January 9, 2026
Reply from National Windscreens - Chesterfield
We appreciate your positive feedback. We're happy to hear that we could come to your home and explain the situation clearly, and that the replacement was completed to your satisfaction at a convenient time. We're glad you found our staff pleasant and knowledgeable.
Reply from National Windscreens - Chesterfield
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Excellent service from start to finish
Excellent service from start to finish. Professional friendly staff and nothing was too much trouble.
January 14, 2026
Reply from National Windscreens - Chesterfield
We appreciate your positive feedback! We're happy to hear you received excellent service from our professional, friendly staff, and that nothing was too much trouble.
Reply from National Windscreens - Chesterfield
We appreciate you sharing that our service was prompt and the repair excellent! We are so happy you had a positive experience.
Great old fashioned customer Service communication from the manager the…
The communication from the manager the day before averted a wasted trip, as the correct windscreen for my Model Y wasn't in stock at the Chesterfield branch, he organised stock and called back to assure me everything would be ready for the appointment.
Great customer service is about picking up the phone and talking to customers, not sms or emails.
January 8, 2026
Reply from National Windscreens - Chesterfield
We appreciate you sharing your experience. We're happy to hear that the manager's communication averted a wasted trip and ensured the correct windscreen was available for your appointment. It's great to know you value our commitment to direct customer communication. Thank you!
Windscreen is not fitted properly and…
Windscreen is not fitted properly and makes cracking noises when driving also does not come as far up as original one did
January 1, 2026
Reply from National Windscreens - Chesterfield
We appreciate your feedback and we're sorry the windscreen isn't fitted correctly and is making noises. We'll investigate this to ensure proper installation.
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