Generally speaking the work was ok. However unfortunately a problem occurred with the re-connecting of the windscreen sensors which meant I had to return to the centre twice to have the problem fixed.... See more
Company replied
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See what reviewers are saying
Great service provided a great experienced operative. Explained the repair clearly to me before he started, so I knew what the end result would be. Afterwards, I had a good repaired windscreen that... See more
Company replied
The staff who came to fix the windscreen made the experience great. Honest, on time, great communication. Friendly and very thorough with the job in hand.
Company replied
Bookd through insurance for back window repair. Excellent communication, quickly got intouch, appointment was made, had a phone call that morning with a more exact time. Was only there an hr, lad was... See more
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Company details
About National Windscreens - Chesterfield
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 3, Stand Park, S41 8JT, Chesterfield, Derbyshire, United Kingdom
- 01246-700-253
4.8
Excellent
559 reviews
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Reply from National Windscreens - Chesterfield
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Easy process from booking to completion
Easy to book in and drop off. Job done in agreed time slot and no issues.
December 18, 2025
Reply from National Windscreens - Chesterfield
We appreciate you sharing your feedback! We're so happy to hear that booking and drop-off were easy and that the job was completed on time with no issues.
Quick
Quick, efficient service, kept informed at all times regard the window screen replacement, would definitely recommend.
December 12, 2025
Reply from National Windscreens - Chesterfield
We're happy to hear that you found our window screen replacement service quick and efficient. We appreciate your recommendation and are glad you were kept informed throughout.
Professional friendly no hidden jargon…
Professional friendly no hidden jargon explained everything thoroughly had complete trust with the guy who explained everything. Can’t remember his name but an asset to the company oh and the guy who made me a cuppa thank you
December 24, 2025
Reply from National Windscreens - Chesterfield
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent windscreen change.
A totally no-fuss repair..Fitter turned up exactly on time and made a swift & super job of changing the screen..Thanks for doing a great job Joe!!
December 23, 2025
Reply from National Windscreens - Chesterfield
We're happy to hear that the screen replacement went smoothly and swiftly. We appreciate your positive feedback regarding the punctual and super job completed. Thank you!
all good thanks
December 19, 2025
Reply from National Windscreens - Chesterfield
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Friendly staff and great service
Friendly staff and great service. Really impressed with the efficiency of booking and the welcome we received.
December 18, 2025
Reply from National Windscreens - Chesterfield
We appreciate your positive feedback and are so happy to hear you were impressed with our friendly staff, great service, and efficient booking process.
Reply from National Windscreens - Chesterfield
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Chesterfield
We're happy to hear that you had an excellent experience at the Chesterfield branch. Thank you for your positive feedback.
problem fix
When you have a problem, it is the way it is dealt with that shows how good you really are and they handled it quickly and professionally. Thank you.
December 15, 2025
Reply from National Windscreens - Chesterfield
We appreciate your positive feedback! We're happy to hear that you were pleased with how quickly and professionally we addressed the issue. Thank you!
The glass was fitted well no problems…
The glass was fitted well no problems with it.
However I wasn’t contacted when the job was completed, I just went back hoping it was done.
Also the postcode to the address takes you somewhere completely different
November 30, 2025
Reply from National Windscreens - Chesterfield
We're glad the glass fitting met your expectations. We apologize for the lack of communication regarding job completion and the incorrect postcode issue. We'll review our processes to improve. Thanks for your feedback.
Polite very helpful and extremely …
Polite very helpful and extremely knowledgeable
November 27, 2025
Reply from National Windscreens - Chesterfield
We appreciate you taking the time to share your positive experience. We're so glad our team was helpful and knowledgeable!
friendly competent and bang on time i…
friendly competent and bang on time i have had to use them twice in the last two years on different cars and both companies have been excellent one at chesterfield and the other at ilkiston
November 26, 2025
Reply from National Windscreens - Chesterfield
We're happy to hear that you found our service friendly, competent, and punctual. We appreciate your repeated custom and are glad our teams at both locations have been excellent. Thank you for your positive feedback.
Friendly and professional
Really friendly staff who explained what was going to be done and how long it would take. Easy collection - a job well done.
November 21, 2025
Reply from National Windscreens - Chesterfield
We're happy to hear that our staff was friendly and helpful in explaining the process, and that you found the collection easy. Thank you for your positive feedback!
Reply from National Windscreens - Chesterfield
We appreciate your positive feedback and are glad our support was helpful. Thank you for your time.
Perfect service
Booking appointment very easy.
Fitting day straightforward, polite friendly helpful staff.
November 19, 2025
Reply from National Windscreens - Chesterfield
We're happy to hear that booking your appointment was easy. It's great to know our staff were polite and helpful on the fitting day. Thank you for your feedback!
Professional job
Two lads who came out were brilliant and nothing was too much trouble. Did a great professional job and left everything neat and tidy.
Would recommend wholeheartedly.
November 12, 2025
Reply from National Windscreens - Chesterfield
We're happy to hear that the team provided such great service! It's wonderful to know they were helpful, professional, and tidy. Thank you for the recommendation!
I was kept up to date with everything…
I was kept up to date with everything had a nice welcome from two members of staff at this depot
November 11, 2025
Reply from National Windscreens - Chesterfield
We're happy to hear that you were well-informed and received a warm welcome at our depot. Thank you for sharing your positive experience with us!
Excellent 5* Service from everyone involved.
Fortunately It was 15 years ago that I needed windscreen work done, but now with a 20cm crack in the passenger side ( British roads not being maintained...? ) I checked with My insurance cover & could only use National windscreens, So onto checking reviews, disappointing in My local area, but Chesterfield was allocated by the insurance company, a 50 mile round trip but worth the time. Mobile was an option but weather dependent, Excellent 5* service for the replacement windscreen. As it would be a 4 hour job James called a taxi to take us into the town centre for lunch, returned after a txt to say the car was ready, Our vehicle was in excellent condition on collection, So well done to everyone involved from first contact to completed job.
November 14, 2025
Reply from National Windscreens - Chesterfield
We're happy to hear that you had an excellent experience with your windscreen replacement. It's great to know the service and attention to detail met your expectations, especially with the taxi service to make your wait more comfortable. We appreciate your positive feedback.
Reply from National Windscreens - Chesterfield
We appreciate you sharing! We are so happy to hear you received very good service with no complaints. Thank you for your feedback!
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