Generally speaking the work was ok. However unfortunately a problem occurred with the re-connecting of the windscreen sensors which meant I had to return to the centre twice to have the problem fixed.... See more
Company replied
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See what reviewers are saying
Great service provided a great experienced operative. Explained the repair clearly to me before he started, so I knew what the end result would be. Afterwards, I had a good repaired windscreen that... See more
Company replied
The staff who came to fix the windscreen made the experience great. Honest, on time, great communication. Friendly and very thorough with the job in hand.
Company replied
Bookd through insurance for back window repair. Excellent communication, quickly got intouch, appointment was made, had a phone call that morning with a more exact time. Was only there an hr, lad was... See more
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Company details
About National Windscreens - Chesterfield
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 3, Stand Park, S41 8JT, Chesterfield, Derbyshire, United Kingdom
- 01246-700-253
4.8
Excellent
559 reviews
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Windscreen replaced at National Windscreens, Chesterfield..My wife and I were greeted by James in…
My wife and I were greeted by James in reception at National Windscreens at Chesterfield and what a lovely bloke he was! Very helpful, he explained the procedure to having our cracked windscreen replaced on our 2024 Yaris Excel! The premises at National Windscreens at Chesterfield are very up to date, clean, plenty of parking space and everything went well, with first booking our car in to have the windscreen changed, job finished on time, and car left in a clean condition ready for collection! Can't grumble at all with the service we had! Spot on, I'll spread the word!
November 13, 2025
Reply from National Windscreens - Chesterfield
We're happy to hear that you and your wife had such a positive experience! It's great to know the service and facilities met your expectations, and that the windscreen replacement on your Yaris went smoothly. We appreciate you sharing your experience and spreading the word!
Reply from National Windscreens - Chesterfield
We appreciate your feedback and are sorry for the delay. We'll work to improve our timeliness.
Very good service
November 10, 2025
Reply from National Windscreens - Chesterfield
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent communication skills and…
Excellent communication skills and customer service 👏
November 10, 2025
Reply from National Windscreens - Chesterfield
We appreciate your positive feedback! We are happy you were pleased with our excellent communication skills and customer service.
Following a recent stone chip to my…
Following a recent stone chip to my vehicle windscreen I noticed a crack appearing. I contacted my insurer who immediately connected me to the company. I was quickly given an appointment time and date and on arrival I found the staff to be very friendly and helpful. The screen was replaced after a couple of hours. Everything was left in an immaculate condition exactly as original.
All round excellent service and fitting.
November 5, 2025
Reply from National Windscreens - Chesterfield
We appreciate you sharing your experience. We're happy to hear that you found our staff friendly and helpful, and that your windscreen replacement was completed to a high standard. We're glad you were pleased with our service.
Excellent.
Bookd through insurance for back window repair. Excellent communication, quickly got intouch, appointment was made, had a phone call that morning with a more exact time. Was only there an hr, lad was very professional, took care with my car, made an excellent job if it, even cleaned up after. Highly recomend this company! 😁
November 4, 2025
Reply from National Windscreens - Chesterfield
We appreciate you taking the time to share your positive experience. We're happy to hear that our communication was excellent and the repair was completed professionally. Thank you for recommending us!
Very good service.
November 7, 2025
Reply from National Windscreens - Chesterfield
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Amazing customer service! I received absolutely fantastic…
I received absolutely fantastic customer service from your chesterfield branch. I think the gentleman I dealt with was James? He was ultra helpful, explained everything really well, everything ran smoothly and job done!
October 31, 2025
Reply from National Windscreens - Chesterfield
We're happy to hear that you had such a positive experience at our Chesterfield branch. We appreciate your kind words regarding the assistance you received. Thank you for your feedback!
Reply from National Windscreens - Chesterfield
We appreciate your positive feedback and are glad you had a great experience with our professional service. Thank you!
Friendly and extremely efficient…
Friendly and extremely efficient service
Completed within the time stated
October 24, 2025
Reply from National Windscreens - Chesterfield
We appreciate you sharing! We're so glad to hear that you received friendly and extremely efficient service completed within the stated time.
very helpful and friendly staff
October 14, 2025
Reply from National Windscreens - Chesterfield
We appreciate you letting us know that our staff was helpful and friendly! We are so happy you had a positive experience.
What a great service
What a great service, 100% professional on dropping off and picking up the car.
Nice a clean workmanship great job completed on time.
October 24, 2025
Reply from National Windscreens - Chesterfield
We appreciate your positive feedback! We're happy to hear that you found our service professional during drop-off and pick-up, and that the workmanship was clean and completed on time.
Great customer service
October 11, 2025
Reply from National Windscreens - Chesterfield
Thank you for your positive feedback!
Reply from National Windscreens - Chesterfield
We're happy to hear that everything was done perfectly. Thank you for your positive feedback; we appreciate it.
The appointment was made at short…
The appointment was made at short notice I couldn't fault the work and the staff were very pleasant
October 11, 2025
Reply from National Windscreens - Chesterfield
We appreciate you taking the time to leave us your feedback. We're so happy to hear that you were pleased with the work and that you found our staff pleasant, even with the short notice.
Fast friendly service
October 10, 2025
Reply from National Windscreens - Chesterfield
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great stuff
The staff gave a reasonable time frame and stuck to it. The work is spotless and they even fixed some other little issues which they didn't have to.
October 1, 2025
Reply from National Windscreens - Chesterfield
We appreciate you taking the time to leave us feedback. We're happy to hear that we met your expectations regarding the timeframe and quality of work, and that you were pleased with the extra effort.
Really good service.
Really good service from the staff at Chesterfield branch. They took great care with my car and kept me well informed.
September 19, 2025
Reply from National Windscreens - Chesterfield
We appreciate your positive feedback! We're happy to hear that the staff at the Chesterfield branch took great care of your car and kept you well informed.
Reply from National Windscreens - Chesterfield
We're happy to hear that our service met your needs efficiently and that you found our team helpful and courteous. Thank you!
Reply from National Windscreens - Chesterfield
We appreciate you sharing that our service and communication were great! We are so happy you had a positive experience.
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