Excellent service received from the Crawley forge wood branch. Dropped the car off and was told it could be up to 4 hours due to camera calibration, just under 2 hours later it was all done and ready.... See more
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Location
Switch location11 Forgewood Industrial Estate, Gatwick Road, RH10 9PG Crawley, West Sussex, GB
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See what reviewers are saying
I disliked not being able to reach the actual garage my car was being repaired at. Not happy that they removed my child seat and forgot to replace it. It should never have been taken out of the ca... See more
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Needed to replace the windscreen due to damage from a stone. This company were easy to deal with and booking a date no problem for a replacement Mani the fitter called first thing to advise an est... See more
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Had to take my car to depot in Crawley as required extra fitting as my Lexus 430 is a convertible and more complicated. Which was done efficiently the next morning after the fitters could not do it at... See more
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Company details
About National Windscreens - Crawley
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
11 Forgewood Industrial Estate, Gatwick Road, RH10 9PG, Crawley, West Sussex, United Kingdom
- 01293-910-075
4.3
Excellent
543 reviews
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Great service
They picked up the phone within seconds on a Saturday afternoon, and managed to book my car in for a windscreen replacement within a reasonable time, after confirming what days would be suitable around my work schedule.
The gentleman at the Crawley centre was welcoming, dropping off my car was easy, and in the end it was also ready for pickup on time, and I also received a text message to let me know.
I just really appreciated the great service, from start to finish.
September 17, 2025
Reply from National Windscreens - Crawley
We're happy to hear that you had a great experience! It's wonderful to know that you appreciated the quick phone response, convenient booking, and timely communication regarding your windscreen replacement. We appreciate your positive feedback.
This is day 27 after paying my £100…
This is day 27 after paying my £100 excess and having had fitters turn up with the wrong glass twice. This prompted a formal complaint from me 7 days ago, but yet another call to them just now revealed they were doing nothing about it, but someone would get back to me. Just like they told me a week ago.
September 25, 2025
Unprompted review
Reply from National Windscreens - Crawley
We are very sorry to hear about the difficulties you've experienced with your glass replacement and the delays in resolving your formal complaint. We appreciate you bringing this to our attention, and we'll look into it.
Great friendly and very quick service
Great friendly and very quick service.
Cannot fault on anything
September 19, 2025
Reply from National Windscreens - Crawley
We appreciate your positive feedback! We're so glad you were happy with our great, friendly, and very quick service. It is very good to hear you cannot fault anything.
Set up the rear wiper incorrectly so I…
Set up the rear wiper incorrectly so I have had to take it to the garage. Which costs time and money.
September 19, 2025
Reply from National Windscreens - Crawley
We regret the rear wiper setup caused inconvenience and expense. We'll review this to improve our service. Thanks for your feedback.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Good experience, friendly staff
Good experience. The person at the reception was kind and polite.
September 9, 2025
Reply from National Windscreens - Crawley
We're glad you enjoyed your experience. It's wonderful to know the reception staff's kindness made a positive impression. Thank you for your feedback.
Reply from National Windscreens - Crawley
We appreciate your recommendation and are so glad you had a great, professional experience with our services! Thanks!
Great Service
Good communication advise as was quite worried about my windscreen exploding in my face! Booking system was easy and the person at the depot was very nice when I dropped my car off. Fitting was done as quick as manageable.
September 2, 2025
Reply from National Windscreens - Crawley
We appreciate your feedback! We're glad to hear that our communication put your mind at ease and that you found the booking system easy to use. It's also great to know that you were pleased with the service at the depot and the fitting.
Customer service excellent staff very…
Customer service excellent staff very helpful and friendly,very pleased with the job car was left nice and clean,a great service all round.
September 2, 2025
Reply from National Windscreens - Crawley
We appreciate your positive feedback! We're happy to hear that you found our staff helpful and friendly and were pleased with the service and cleanliness of your car.
Good service and communication Booked…
Good service and communication Booked online but was able to change to bring appointment forward via call centre On arrival the branch had all details and was contacted as soon as job completed
September 5, 2025
Reply from National Windscreens - Crawley
We're happy to hear that you found our service and communication good. We're glad that you were able to move your appointment and that the branch had all the details, contacting you promptly upon completion. Thank you for your positive feedback.
Efficient and easy to deal with, lovely people
Super easy to get window fixed through my insurers, good availability for appointments and had the window in stock. Great communication and lovely, professional service from friendly people. Thanks!
September 2, 2025
Reply from National Windscreens - Crawley
We appreciate your positive feedback! We're happy to hear that it was super easy to get your window fixed through your insurers, and that you were pleased with our availability, communication, and professional service.
Friendly and great customer service and…
Friendly and great customer service and they also did a very good job of fitting a new windscreen. Would definitely recommend them.
August 28, 2025
Reply from National Windscreens - Crawley
We appreciate your recommendation and are happy to hear about your great customer service experience. We're glad the new windscreen fitting met your expectations.
Reply from National Windscreens - Crawley
We're happy to hear that you received great customer service and a fantastic new screen. Thank you for sharing your positive experience with us.
Reply from National Windscreens - Crawley
We appreciate you sharing! We are so happy you were pleased with our quick and great service. Thank you!
Pleasant to deal with
Pleasant to deal with, efficient process, would recommend their Crawley branch without hesitation.
New screen fitted to our 2024 Nissan Juke.
August 29, 2025
Reply from National Windscreens - Crawley
We're happy to hear that you found our Crawley branch pleasant and efficient. Thank you for recommending us and for choosing us to fit the new screen on your Nissan Juke.
I was able to book quick and service…
I was able to book quick and service information as expected.
Very considerate staffs.
August 12, 2025
Reply from National Windscreens - Crawley
We appreciate your positive feedback! We're happy to hear that booking was quick and the service information met your expectations. It's great our staff were considerate.
Nice and easy
August 22, 2025
Reply from National Windscreens - Crawley
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Quick speedy service and great customer service
Customer service was really good and they got my windscreen sorted nice and quickly.
My only fault is the payment service on the phone had constant trouble with it.
August 27, 2025
Reply from National Windscreens - Crawley
We're glad to hear that you were pleased with our customer service and the speed of the windscreen replacement. We appreciate your feedback and will investigate the payment issues you experienced.
A satisfied customer
The man turned up on time, and was very professional while he explained what he was going to do, while doing the windscreen he kept us informed about what he was doing, he was very quick and it was done in no time at all.
August 26, 2025
Reply from National Windscreens - Crawley
We appreciate you taking the time to share your experience. We're happy to hear that the technician was punctual, professional, and communicative while completing the windscreen work quickly.
Replacement screen
When i collected the car, the person who takes payment was not there so had to wait for an invoice. There was no advice given for the aftercare (leaving the tape on/driving straight after) the seal was tucked in on the side of the window which i managed to get out and after a few days it flattened down. Other than that the window is great.
August 20, 2025
Reply from National Windscreens - Crawley
We appreciate your feedback and are glad the window is great. We're sorry about the wait for the invoice and the lack of aftercare advice. We'll address these points to improve our service.
Arrived for first appointment but…
Arrived for first appointment but screen not in stock.
Call centre hadn’t updated us.
Staff at Crawley depot very helpful in sorting it out asap.
August 22, 2025
Reply from National Windscreens - Crawley
We regret that the screen was unavailable and the call center's information was not up-to-date. We appreciate the Crawley depot staff's helpfulness and thank you for your feedback.
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