Arrived for first appointment but screen not in stock.
Call centre hadn’t updated us.
Staff at Crawley depot very helpful in sorting it out asap.

Everything was good from start to finish. All very easy booking in through insurance, and even to change the time.
Customer service was extremely good and everyone was polite and helpful. The new windscreen only took just over an hour so I was really impressed with that, as I was told originally when booking it could be 4 hours wait due to having to realign the cameras etc. Would definitely recommend.

Amazing service

There is little communication between the Colleagues when dealing with an issue, after many calls and live chats to various people, and them confirming that my issue is on all the communication notes, still awaiting a resolution to my issue that has been going on for over 2 weeks. My car was booked for a screen replacement, I had asked for manufacturer replacement, this was booked on a live chat on a Saturday, I contacted on the Monday to confirm my booking also to check the correct glass, was told I should not have been booked as they need to contact Mercedes for a replacement and price and my insurance company that could take a few days, after 3 days I contacted again to be told awaiting information from Mercedes. 2 days latter I was contacted to say they already had my glass in stock and did not need to authorise with insurance as it was in line with acceptable amount, and all I would have to pay was the excess of £60 plus the replacement windscreen wipers. Booked a time for a morning at the Crawley branch, arrived at 8.30 but was told they were very busy and would be finished early afternoon. Picked the car up, could not do the wiper blades as they didn’t have them in stock. A week latter had to take my car back as one of the sensors had come loose that works the auto rain wipers. I spoke to your Colleague at the branch why I had to pay £90.50 instead of the £60 quoted he advice to contact re this issue. Have done that and was told the £39.50 was for the wiper blades, and as they were not fitted they would refund them should be about 3 days. It’s been over 2 weeks and after numerous contact I’m still awaiting my refund.

First appointment cancelled because they didn’t have a part in stock. It took a long time to the. Get another appointment. Paid for the replacement wiper blades as I was recommended to but then given my old ones back as they were fine. One of the new wiper blades hadn’t been installed properly and came off when I used screen wash. Bonnet hadn’t been secured properly after and nearly flew up on the motorway.

They staff at the Crawley branch went above and beyond to resolve an issue found on installation of the replacement windscreen on my converted campervan and although it took twice as long as expected, they managed to replace it.

Very good communication from the fitter, prompt and extremely pleasant
The lady on the phone was very polite and very helpful.
Nothing negative from the experience

Friendly service, easy to book and rebook, windscreen replacement was done quickly and without any issues.

They were best on their customer service and fast at fixing my car windscreen.

Fast, professional, and friendly. Thank you!

Very good service , we were contacted about the ETA ,and were very pleased with the work ,which was done
quickly .

The automated phone system is terrible and barely fit for use. The replacement windscreen part of the job was carried out very professionally and to a high standard

Good communication friendly staff

The windscreen replacement itself was fine...but the simplest task (checking windscreen wipers) wasn't done - so they bashed the windscreen pillar meaning a van had to be called to come and sort (and getting through on the phone as you can't call the branch was an absolute nightmare!!!)

Easy to book, quick, efficient service. They got the job done.

Fantastic people answering the phone and organising the date. Nice man at Crawley who fully understood our requirements. Shame i cant say the same about Aviva.

good reliable service job done without any fuss thank you

Great service, easy to book an appointment, easy to pay and they did a good job of replacing my cracked Tesla glass roof via Aviva insurance.