The works were undertaken in the timeframe said and the quality of the work could not be faulted. Sadly though I waited for the work to be undertaken and was disgusted by the foul language. I think th... See more
Company replied
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The engineers turned up on the specified day and at a change of location. They were friendly and explained what they would do and do their very best to keep the boot free of glass. They did an excel... See more
Company replied
These guys are excellent. I sent my peugeot 5008 for a windscreen replacement at the Dartford branch and the time frame was 4hrs waiting time. They finished in about an hour and a half so didn't hav... See more
Company replied
Arrived on time for appointment and was dealt with straightaway. Informed that my screen should take less time than the estimated time given. Received call approximately two hours later to inform... See more
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Company details
About National Windscreens - Dartford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 3 Avery Way, Questor, DA1 1JZ, Dartford, Kent, United Kingdom
- 01322-800-219
4.6
Excellent
606 reviews
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Fabulous job and not bad wait time
Fabulous! Did it while I waited, so made sure it wasn’t 4 hours, the time they initially said. Only took 1.5hrs! Amazing job. Thank you guys
February 10, 2026
Reply from National Windscreens - Dartford
We're happy to hear that you had a fabulous experience! We're glad we completed the job faster than expected, and we appreciate your positive feedback. Thank you!
Still waiting for the windscreen to be…
Still waiting for the windscreen to be repaired. First attempt the technician said it looked like it might rain so convinced my wife not to have it done, it didn’t end up raining. Second attempt the technician text at 5:30pm to say they wouldn’t have time to do and their manager would call me back to rearrange. They didn’t so rearranged myself for a third time. Hoping weather permits and I’m not at the back of the queue on this one.
February 18, 2026
Unprompted review
Reply from National Windscreens - Dartford
We regret the delays and inconvenience you've experienced with your windscreen repair. We'll review what happened with the scheduling and communication to improve our service and prevent similar issues.
Fast and professional service.
I drop the car at 11, they told me they need 2 hours to replace the windscreen and calibrate the assistance system. They called me back after 1h30m to pick up the car. Really pleased with the work and the timing.
February 11, 2026
Reply from National Windscreens - Dartford
We're happy to hear that you were pleased with the quick turnaround and quality of our work replacing your windscreen and calibrating the assistance system. Thank you for your positive feedback!
Service was quick and on time.
Service was quick and on time.
They didn't have the connections for my windscreen wipers so couldn't fit them.
Was disappointing that I had to chase for a refund.
February 10, 2026
Reply from National Windscreens - Dartford
We appreciate your feedback and are sorry the wipers couldn't be fitted. We'll review our processes to avoid refund delays in the future. Thanks for your patience.
Arrived as stated on tracker
Arrived as stated on tracker. My windscreen was replaced with care and he kept me updated throughout.
February 1, 2026
Reply from National Windscreens - Dartford
We're happy to hear that the service met your expectations! It's great to know that the replacement was done carefully and that we kept you informed. Thanks for your feedback.
Overall happy with the service.
Very efficient when I got there just a shame you can't actually book a specific slot initially. You only get a choice of a.m or p.m. then assigned an actual time the day before.
February 4, 2026
Reply from National Windscreens - Dartford
We're glad you found our service efficient. We appreciate your feedback regarding the booking process and the time slot selection. We'll consider this as we improve our services.
Very professional from start to finish
Very professional from start to finish, very impressed
February 3, 2026
Reply from National Windscreens - Dartford
We're so glad to hear that you were impressed with our professional service from beginning to end. Thank you for your positive feedback!
Reply from National Windscreens - Dartford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Nice freindly technition and polite
Nice freindly technition and polite. On time and no fuss.
January 26, 2026
Reply from National Windscreens - Dartford
We're happy to hear you found our technician friendly and polite and that the service was prompt and efficient. We appreciate your feedback!
Quick repair under estimated wait time
Quick repair under estimated wait time, nice waiting area and free wifi
January 30, 2026
Reply from National Windscreens - Dartford
We are happy to hear that you received a quick repair, enjoyed our waiting area, and appreciated the free Wi-Fi. Thank you for your positive feedback!
Great service and friendly staff
January 29, 2026
Reply from National Windscreens - Dartford
We appreciate you sharing! We are so happy you were pleased with our great service and friendly staff. Thank you!
Reply from National Windscreens - Dartford
We appreciate your positive feedback! We're so happy you found our service fast, easy, informative, and friendly, with a great standard of work.
Reply from National Windscreens - Dartford
We're so happy to hear that drop-off was easy and that you received great service from our staff! Thank you for your feedback.
They have done a very professional job
They have done a very professional job. I have to take the car to the official garage since the technician on site did not do the work as I was expecting it. They did rectify all the issues to my satisfaction though and that's what really matters to me.
November 26, 2025
Reply from National Windscreens - Dartford
We appreciate you sharing your experience. We're glad we could resolve the issues to your satisfaction after the initial work didn't meet your expectations. We value your feedback and are committed to providing professional service.
Great service without issues
Service was excellent. Communication was great .Would highly recommend
January 19, 2026
Reply from National Windscreens - Dartford
We appreciate your positive feedback! We're so happy you received excellent service and great communication. We appreciate your recommendation!
Very poor service
Very poor service. They attempted to repair a windscreen chip but clearly didn’t know what they were doing. The chip was small and manageable before, but after their repair it looks worse than before. I’m very disappointed.
January 19, 2026
Reply from National Windscreens - Dartford
We regret that our service did not meet your expectations, and we appreciate your feedback. We'll review your experience to see how we can improve our service.
Chip on Windscreen
National Windscreens were really helpful, looked at the chip of my windscreen, originally I was going in for a full windscreen replacement but the gentleman there advised me that he could just fix the chip and you probably would even see it, after 20/30 mins the chip was filled and I drove off a happy customer
January 12, 2026
Reply from National Windscreens - Dartford
We're happy to hear that you had such a positive experience! We appreciate you highlighting how our team was able to provide an effective and efficient solution for your windscreen. Thank you for your review!
So easy from start to finish
So easy from start to finish. Easy to book, quick drop off of the car and given an estimated time of when the work would be finished. I was invited to help myself to tea and coffee if I wanted to wait too. I explained I had removed all the cameras from the windscreen and the wires had been pulled out and apologised if they were at all in the way, they said to not worry and said they would tuck them always away and set up the camera again. I was very grateful for this offer. Car was left spotless after with no trace that work had even taken place.
January 16, 2026
Reply from National Windscreens - Dartford
We're happy to hear that your experience was so easy and convenient. We appreciate your positive feedback regarding our quick service and attention to detail in handling the cameras. We're glad the car was left spotless.
Good service.
January 16, 2026
Reply from National Windscreens - Dartford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Friendly reception
Friendly reception, made to feel very welcome. Invited to stay ( we were a long way from home in heavy rain). Slick efficient staff.
January 16, 2026
Reply from National Windscreens - Dartford
We're happy to hear that you felt so welcome! Our team aims to provide efficient service, and we appreciate you mentioning their efforts and our hospitality during the bad weather.
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