As good and quick as the service was, when I got my car, I found large and small fragments of glass throughout the front of my car including in my air vents. While I understand that glass will be shat... See more
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See what reviewers are saying
It was so easy to used the online system and i was inform every detail up on the last day. the customer service was friendly on professional and the job done quicker than expected thank u.
Company replied
Need glass repair. Book into National Windscreens for superb service We experienced superb service at Dartford depot via John however I am certain all depots will be great
Company replied
Easy to deal with from the outset. Customer service was very thorough & courteous during the call Kept me up-to-date throughout Job well done by window fitter, who was an extremely nice chap; certai... See more
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Company details
About National Windscreens - Dartford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 3 Avery Way, Questor, DA1 1JZ, Dartford, Kent, United Kingdom
- 01322-800-219
4.5
Excellent
589 reviews
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So easy from start to finish
So easy from start to finish. Easy to book, quick drop off of the car and given an estimated time of when the work would be finished. I was invited to help myself to tea and coffee if I wanted to wait too. I explained I had removed all the cameras from the windscreen and the wires had been pulled out and apologised if they were at all in the way, they said to not worry and said they would tuck them always away and set up the camera again. I was very grateful for this offer. Car was left spotless after with no trace that work had even taken place.
January 16, 2026
Reply from National Windscreens - Dartford
We're happy to hear that your experience was so easy and convenient. We appreciate your positive feedback regarding our quick service and attention to detail in handling the cameras. We're glad the car was left spotless.
Good service.
January 16, 2026
Reply from National Windscreens - Dartford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Friendly reception
Friendly reception, made to feel very welcome. Invited to stay ( we were a long way from home in heavy rain). Slick efficient staff.
January 16, 2026
Reply from National Windscreens - Dartford
We're happy to hear that you felt so welcome! Our team aims to provide efficient service, and we appreciate you mentioning their efforts and our hospitality during the bad weather.
I WAS SEEN ON TIME THE WORKS APPEAR TO BE DONE WELL .I WOULD GIVE MY VIEW AS POSITIVE AND .WELL DONE .
I was seen on time and the work was carried out within the suggested time .and all seems well.
Good job .
January 14, 2026
Reply from National Windscreens - Dartford
We appreciate your review and are happy to hear that you were seen on time and the work was completed within the suggested time frame. We are glad all seems well!
New window screen
Fitter was polite and accommodating removed old screen fitted new one no fuss
January 7, 2026
Reply from National Windscreens - Dartford
We're so glad the fitter was polite and accommodating and that the new screen fitting was completed without any fuss. Thanks for your review!
Did a good repair on old glass
Did a good repair on old glass. Not invisible, but never expected it to be.
January 6, 2026
Reply from National Windscreens - Dartford
We're happy to hear that the repair met your expectations! We appreciate your feedback and are glad we could help restore your glass.
Reply from National Windscreens - Dartford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Fast and efficient
Fast, efficient and fuss free! Great communication beforehand which meant I knew exactly when they would be with me to allow me to plan my day.
December 23, 2025
Reply from National Windscreens - Dartford
We're happy to hear that our service was fast, efficient, and easy for you. It's great to know our communication helped you plan your day effectively. Thank you for your positive feedback!
Met with a smile and the offer of…
Met with a smile and the offer of coffee but more important windscteen fitted and on my way home in under two hours which included calibrations
December 20, 2025
Reply from National Windscreens - Dartford
We're happy to hear that you were greeted with a smile and enjoyed the coffee. It's great to know the windscreen fitting and calibrations were completed quickly. Thank you for your positive feedback!
Firstly the location is easy to find it…
Firstly the location is easy to find it and the staff is very friendly and the service is outstanding, there is waiting area and the glass quality is superb
December 27, 2025
Reply from National Windscreens - Dartford
We appreciate your positive feedback! We're happy to hear that you found the location easily and that our staff provided outstanding service. We're also glad you liked the waiting area and glass quality.
They replaced my cracked window screen…
They replaced my cracked window screen with another cracked one. I need to go one more time to replace it. Waste of time, waste of money.
December 23, 2025
Reply from National Windscreens - Dartford
We regret that the replacement screen was also damaged. We value your business and apologize for the inconvenience. We'll review our processes to prevent this.
Reply from National Windscreens - Dartford
We appreciate you sharing! We are so glad you were happy with our excellent, prompt service and knowledgeable, professional team.
Don’t expect to much and you won’t be disappointed
Windscreen was fitted correctly so for that all good.
But waiting room and toilet are like a mechanic’s mess room, not what you expect at all, also freezing cold waiting 3 hours for window screen to be fitted.
Website is really bad and needs updating as experience leaves you thinking if you have traveled back to 1990
December 19, 2025
Reply from National Windscreens - Dartford
We appreciate your feedback and are glad the windscreen was fitted correctly. We're sorry the waiting area and website did not meet expectations, and for the discomfort during your wait. We'll address these issues to improve our customer experience.
My Nissan Qashqai’s windscreen
My Nissan Qashqai’s windscreen developed a crack, and after receiving mixed feedback about National Windscreen, I consulted my insurance company, who recommended their services. Prioritizing cost efficiency, I chose National Windscreen. Their agent promptly scheduled a convenient appointment at their Dartford Centre, where I was met by courteous staff. Although I anticipated the glass replacement would take several hours, the work was completed within just two hours. Since my car’s windscreen includes an ADAS safety system, I appreciated the expertise demonstrated by their technicians. The replacement was carried out efficiently and without issue, and I collected my vehicle on time with no damage or faults. I am very satisfied with the service provided.
December 17, 2025
Reply from National Windscreens - Dartford
We're happy to hear that you were satisfied with the windscreen replacement for your Nissan Qashqai. We appreciate you sharing your positive experience with our efficient service and the expertise of our technicians at the Dartford Centre. It's great to know the ADAS system was handled effectively and that you were pleased with the quick turnaround.
I called my insurance and i was…
I called my insurance and i was immediately in touch with National Windscreens with whom i scheduled an appointment. The work was carried out smoothly.
December 11, 2025
Reply from National Windscreens - Dartford
We're happy to hear that you connected with us quickly through your insurance and that your appointment went smoothly. Thank you for your positive feedback; we appreciate it.
I am currently very unhappy !!!
I am currently very unhappy with the service from National Windscreens. After the work was carried out, I noticed that the interior upholstery of my car was left stained. I am now in discussions with them regarding how the damage will be repaired.
When I went to collect my vehicle, the employee I dealt with was unnecessarily rude and unprofessional, which made the situation even more uncomfortable.
There is also no clear reception or collection process, leaving customers unsure who to speak to or how to collect their vehicle.
I would like to add that I chose this service only because it was required by my insurance company, not by personal choice. I hope the issue will be resolved properly, but so far the experience has been disappointing.
December 15, 2025
Reply from National Windscreens - Dartford
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number, they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Courteous, helpful, and professional staffs
December 5, 2025
Reply from National Windscreens - Dartford
We appreciate your positive feedback! We are so happy to hear that you found our staffs courteous, helpful, and professional.
Great service despite the poor weather…
Great service despite the poor weather the team at Questor business park in Dartford were able to reschedule at another convenient time & despite poor weather again were able to fit my vehicle in at their premises. Very pleased with the work carried out and the progress and feedback provided. Also, thank you to Michael for your assistance.
December 4, 2025
Reply from National Windscreens - Dartford
We appreciate you sharing your experience. We're happy to hear that the team was able to reschedule your appointment and complete the work despite the poor weather. It's great to know you were pleased with the work and the updates provided.
Reply from National Windscreens - Dartford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Dartford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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