Quick, simple on-line system to book an appointment. James the technician was superb. He kept me informed about arrival time, double checked the property location and arrived on time. Gave good, strai... See more
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Big stone chip and an expanding crack! Easy to book online. NW deal with the insurance company and only charge the windscreen excess. Technician Steve turned up on a foul day weatherwise. Punctual, p... See more
Company replied
Awful customer service, woman on phone was retiring and obviously not bothered,very rude. She "Forgot" to book my appointment,was rude again on second phone call,she got car make and model wrong af... See more
Company replied
Thank you for a great service completed very quickly a good hour expected to be four hours
Company replied
Company details
About National Windscreens - Diss
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 2D, Gilray Road, IP22 4EU, Diss, Norfolk, United Kingdom
- 01379-210-019
4.6
Excellent
116 reviews
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Great efficient service
Thank you for a great service completed very quickly a good hour expected to be four hours
May 27, 2026
Reply from National Windscreens - Diss
We're so pleased to hear our service was completed quickly and efficiently. Thank you for your kind words!
The technician was very helpful and…
The technician was very helpful and efficient, offering to try and repair the wiper sensor box whilst replacing the windscreen
May 26, 2026
Reply from National Windscreens - Diss
We appreciate your positive feedback! We're glad to hear our technician was helpful and efficient, even with the wiper sensor box.
Quick efficient service
May 2, 2026
Reply from National Windscreens - Diss
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Ryan was amazing
Ryan was amazing, very fast and efficient! If ever need a windscreen fitted would 100% recommend
January 23, 2026
Reply from National Windscreens - Diss
We appreciate you sharing your experience. We're happy to hear that you received fast and efficient service and would recommend us for windscreen fitting!
Top guys really considerate and sorted…
Top guys really considerate and sorted my windscreen quickly
October 24, 2025
Reply from National Windscreens - Diss
We appreciate your positive feedback! We're so happy to hear our team was considerate and resolved your windscreen issue quickly.
the Fitter
the Fitter, Steve, took exceptional care to replace my screen and was very helpful in overcoming a rust issue meaning he was able to complete the job the same day. Thanks to him.
January 15, 2026
Reply from National Windscreens - Diss
We appreciate your positive feedback. We're happy to hear that our fitter took exceptional care to replace your screen and was helpful in resolving a rust issue.
Didn’t turn up when booked
Didn’t turn up when booked.
Re booked three days later and they then decided they couldn’t come to my house and I had to go to Diss. Not good.
Will be good when NFU bring back Autoglass!!
December 20, 2025
Reply from National Windscreens - Diss
We appreciate your feedback and apologize that we did not meet your expectations. We're sorry for the inconvenience caused by the booking issues and location change. We'll review this to improve our service.
Reply from National Windscreens - Diss
We are happy to hear that your issue was resolved quickly. Thank you for your positive feedback; we appreciate your time.
Brilliant great people great service
December 11, 2025
Reply from National Windscreens - Diss
We appreciate you sharing that our people and service were great! We are so happy you had a brilliant experience, and we thank you very much!
National windscreens Diss
National windscreens Diss provided me with excellent service. It was a rainy day when my appointment was due and I booked for an appointment at my home after 14:00. The rain had stopped just before lunch time and I was contacted by national windscreens to ask if they could come out to me there and then. I was at work at the time which is not far from my home.
I parked my car up, with the keys in and the guys did the rest! Excellent communication via txt.
National windscreens Diss we're very accommodating and very professional, I can not fault the service they provided.
December 2, 2025
Reply from National Windscreens - Diss
We're happy to hear that you received excellent and accommodating service from our team. We appreciate your positive feedback regarding our communication and professionalism. Thank you!
Professional and efficient service.
Professional and efficient service to replace my cracked windscreen. This was completed on my home driveway at the arranged time and date. I’m very grateful to the fitter who completed the job without causing any damage or leaving any broken glass in or outside the car. Thank you.
December 2, 2025
Reply from National Windscreens - Diss
We appreciate you sharing your experience. We're happy to hear that you received professional and efficient service, and that the replacement was completed at the arranged time without any issues. It's great to know you're grateful for the careful work.
Reply from National Windscreens - Diss
We're happy to hear that you had a great experience. Thank you for your recommendation!
Reply from National Windscreens - Diss
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Customer felt valued
National Windscreens was not my Insurance Underwriters first supplier, but the branch used was in a sensible distance from my home and could offer acceptable dates.
Contact from the company was very adequate and I felt acknowledged as a customer. I was a little surprised at the small size of the branch premises but the service I wanted was very well delivered within the agreed timeframe.
September 18, 2025
Reply from National Windscreens - Diss
We're happy to hear that our location and scheduling worked for you. We appreciate your comments on our communication and service delivery. Thank you for acknowledging the size of our branch and for your positive feedback.
Unhappy
First appointment cancelled due to staff shortages. 2nd appointment ok, my Motorhome windscreen replaced. 4 days later driving on the motorway and a large trim came off that cover the screen edges. Now broken and gaffer taped on. Waiting for a call back for you to come and fix it.
I see your reply, I’ve waited today for a call back that’s not happened either - need sorted before we have to drive 6 hours home like it this weekend…
September 10, 2025
Reply from National Windscreens - Diss
We're sorry about the cancellation and the trim issue after your windscreen replacement. We know this is frustrating. We are looking into this, and we'll be in touch soon to resolve it. Thank you.
The two guys who did my windscreen were…
The two guys who did my windscreen were great. Very friendly and did an excellent job. Car was left cleaner inside then when they started.
September 8, 2025
Reply from National Windscreens - Diss
We're happy to hear that the windscreen replacement went so well. It's great to know the technicians were friendly and did such a thorough job. Thank you for your positive feedback!
They were on time and very kindd
They were on time. very helpful and do a great job
September 1, 2025
Reply from National Windscreens - Diss
We're happy to hear that our team was punctual, helpful, and performed well. Thank you for your positive feedback; we appreciate it!
Reply from National Windscreens - Diss
We appreciate you taking the time to share your feedback! We are so happy to hear that you received great and professional service in a timely manner.
Great service
August 8, 2025
Reply from National Windscreens - Diss
Thank you for your positive feedback!
Booking was easy but my main problem…
Booking was easy but my main problem was that I was not given a fixed time but a 7 1/2 hour window, which ment I had to cancel several lessons. On the day James messaged his eta, arrived on time and did a good job
August 12, 2025
Reply from National Windscreens - Diss
Hi,
Thank you for taking the time to review your recent experience.
We value all customer feedback and are always working to offer the best service.
Kind regards,
National Windscreens
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