Quick, simple on-line system to book an appointment. James the technician was superb. He kept me informed about arrival time, double checked the property location and arrived on time. Gave good, strai... See more
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Big stone chip and an expanding crack! Easy to book online. NW deal with the insurance company and only charge the windscreen excess. Technician Steve turned up on a foul day weatherwise. Punctual, p... See more
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Awful customer service, woman on phone was retiring and obviously not bothered,very rude. She "Forgot" to book my appointment,was rude again on second phone call,she got car make and model wrong af... See more
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After two difficult phone calls with the extremely awkward call centre to book my screen repair I was finished with the company. However a day later Vicky from customer service rang and instant... See more
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Company details
About National Windscreens - Diss
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 2D, Gilray Road, IP22 4EU, Diss, Norfolk, United Kingdom
- 01379-210-019
4.6
Excellent
120 reviews
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They were on time and very kindd
They were on time. very helpful and do a great job
September 1, 2025
Reply from National Windscreens - Diss
We're happy to hear that our team was punctual, helpful, and performed well. Thank you for your positive feedback; we appreciate it!
Reply from National Windscreens - Diss
We appreciate you taking the time to share your feedback! We are so happy to hear that you received great and professional service in a timely manner.
Great service
August 8, 2025
Reply from National Windscreens - Diss
Thank you for your positive feedback!
Booking was easy but my main problem…
Booking was easy but my main problem was that I was not given a fixed time but a 7 1/2 hour window, which ment I had to cancel several lessons. On the day James messaged his eta, arrived on time and did a good job
August 12, 2025
Reply from National Windscreens - Diss
Hi,
Thank you for taking the time to review your recent experience.
We value all customer feedback and are always working to offer the best service.
Kind regards,
National Windscreens
Amazing service
Amazing service, our windscreen was repaired & you can hardly see where the stone chip was.
August 8, 2025
Reply from National Windscreens - Diss
We're delighted to hear you received amazing service! It's great that our repair to your windscreen was so effective. Thank you for your positive feedback!
Very quick very efficient,no mess a…
Very quick very efficient,no mess a very nice guy ,a good frontman 👍
July 19, 2025
Reply from National Windscreens - Diss
We're happy to hear that you found our service quick and efficient, and that you appreciated the experience. Thank you for your positive feedback!
Good communications
Good communications, very personable, polite, and knowledgeable installer.
Very Happy with the service.
July 14, 2025
Reply from National Windscreens - Diss
We appreciate your positive feedback! We're happy to hear about the good communications and that the installer was personable, polite, and knowledgeable.
Reply from National Windscreens - Diss
We appreciate your positive feedback and are happy you found our service quick, professional, and polite.
Great job, solid service
The to fitters that arrived were prompt, courteous and did the job diligently. It’s a heated screen with a number of auto features on the car. Everything was refitted and finished cleanly.
June 13, 2025
Reply from National Windscreens - Diss
We're happy to hear that the fitters were prompt and courteous and completed the job diligently. We're glad they refitted everything cleanly, especially with the car's auto features. Thank you for your positive feedback.
Reply from National Windscreens - Diss
We appreciate you sharing your experience with us! We are so glad that our service was easy to sort and great!
The work was efficiently carry out by…
The work was efficiently carry out by very pleasant person.
June 6, 2025
Reply from National Windscreens - Diss
We're happy to hear that the work was carried out efficiently by a pleasant person. Thank you for sharing your positive experience with us!
Will use again Good service
Good service. Nice and work done quickly and to a high standard
June 11, 2025
Reply from National Windscreens - Diss
We appreciate your positive feedback! We're happy to hear you were pleased with our good service and quick work completed to a high standard.
Quick and professional.
I was kept informed regarding arrival. The job was carried out quickly and without fuss. The technician was personable and conducted himself in a very professional manner.
May 30, 2025
Reply from National Windscreens - Diss
We're happy to hear that you were promptly informed and that the work was completed efficiently. We appreciate your positive feedback regarding the technician's professionalism and demeanor. Thank you!
Efficient polite helpful did a good job
May 13, 2025
Reply from National Windscreens - Diss
Thank you for your kind review! We appreciate you taking the time to share your positive feedback. We are glad to hear that you found our service efficient, polite, and helpful.
After two difficult phone calls with…
After two difficult phone calls with the extremely awkward call centre to book my screen repair I was finished with the company.
However a day later Vicky from customer service rang and instantly sorted all the problems the call centre had created. She immediately sorted out a technician to visit the next morning.
Steve turned up early and repaired the screen superbly whilst having a laugh and a chat.
Vicky and Steve were as brilliant as the call centre was bad and those two alone would make me recommend the company.
Pity about the call centre part.
Thanks Vicky and Steve.
April 30, 2025
Reply from National Windscreens - Diss
Thank you for sharing your experience. We appreciate your kind words about Vicky and Steve. It's wonderful to hear how they went above and beyond to resolve the issues you encountered with the call center. We strive to provide excellent customer service, and we're glad that Vicky and Steve were able to turn your experience around. We will take your feedback about the call center into consideration as we work to continuously improve our services.
Steve
Steve, the technnician who fitted my replacement windscreen was extremely professional and thorough; a credit to your company.
April 1, 2025
Reply from National Windscreens - Diss
We're delighted to hear about your positive experience with Steve. His professionalism and thoroughness are a testament to our commitment to providing excellent service. We're thrilled that you were satisfied with the replacement windscreen.
Excellent Service From Steve
Steve came and really went above and beyond with installing my new windscreen. Being a classic car, Steve was specifically sent being well experienced in the field. The attention to detail Steve put in was incredible, taking real pride in his work and being a true friendly and honest guy, great for a chat too.
I was left with a windscreen fitted better to the one that was already in there and an assurance that if any problems arise, they will be managed. I genuinely believe that if anything does go wrong in the coming weeks, which I doubt, Steve will be back to make things right.
April 4, 2025
Reply from National Windscreens - Diss
We are delighted to hear about your positive experience with Steve. It's wonderful to know that he went above and beyond to ensure a quality installation for your classic car. His expertise, attention to detail, and friendly demeanor are truly appreciated.
We understand the importance of having a reliable and trustworthy technician, especially when working on a cherished classic car. It's reassuring to know that you feel confident in Steve's work and his commitment to providing excellent service. We're proud to have technicians like Steve on our team who embody our values of quality and customer satisfaction.
Reply from National Windscreens - Diss
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide excellent service and are glad our fitter met your expectations.
REPLACEMENT OF DISCOVERY 4 WINDSCREEN
It was straightforward and easy to book a convenient day for the work to be done.
The staff were competent, careful, efficient and also friendly and likeable.
I was very happy with the work done and the way in which it was carried out.
I was advised to check that the windscreen was heating up as it should and two days later there was a sharp frost so I tried it and it didn’t work. This appeared to be a false alarm because the following morning I tried it again and it worked perfectly and has done so since.
February 28, 2025
Reply from National Windscreens - Diss
Thank you for taking the time to share your positive experience. We're delighted to hear that you found the booking process straightforward and that you were happy with the work carried out.
We understand your concern about the windscreen heating issue. It's reassuring that the problem resolved itself and that the heating system is now functioning correctly.
Reply from National Windscreens - Diss
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide excellent service and are glad you found our technician skilled and efficient.
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