Quick, simple on-line system to book an appointment. James the technician was superb. He kept me informed about arrival time, double checked the property location and arrived on time. Gave good, strai... See more
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Big stone chip and an expanding crack! Easy to book online. NW deal with the insurance company and only charge the windscreen excess. Technician Steve turned up on a foul day weatherwise. Punctual, p... See more
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Awful customer service, woman on phone was retiring and obviously not bothered,very rude. She "Forgot" to book my appointment,was rude again on second phone call,she got car make and model wrong af... See more
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After two difficult phone calls with the extremely awkward call centre to book my screen repair I was finished with the company. However a day later Vicky from customer service rang and instant... See more
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Company details
About National Windscreens - Diss
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 2D, Gilray Road, IP22 4EU, Diss, Norfolk, United Kingdom
- 01379-210-019
4.6
Excellent
120 reviews
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Men very friendly done a good job other…
Men very friendly done a good job other than when replacing the plastic they trapped the washer pipe and the screen washers wouldn't work. Not a great problem, but took some time to work out what was wrong.
June 13, 2024
Reply from National Windscreens - Diss
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Awful customer service
Awful customer service, woman on phone was retiring and obviously not bothered,very rude.
She "Forgot" to book my appointment,was rude again on second phone call,she got car make and model wrong after telling her 3 times.
Long wait for appointment in the end.
Lads who fitted windscreen were brilliant,quick,polite and all round pleasant.(also had a cute little dog with them!)
June 8, 2024
Reply from National Windscreens - Diss
Hi
Thank you for taking the time to review your recent experience.
Please accept our sincere apologies for the inconvenience and frustration this issue has caused you.
Following your feedback, we will review our process to see where we can make any improvements.
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Arrived on time
Arrived on time - work was completed in difficult circumstances and very efficiently (under cover as it was raining)
May 28, 2024
Reply from National Windscreens - Diss
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent fitter and great comunication…
Excellent fitter and great comunication from the company
April 25, 2024
Reply from National Windscreens - Diss
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service
Friendly and competent local technician who replaced my windscreen. Arrived in the advised time window
April 4, 2024
Reply from National Windscreens - Diss
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
They were very professional A chip off the old block
They were very professional, did a good job and gave me some good advice.
March 31, 2024
Reply from National Windscreens - Diss
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Extremely helpful,courteous and polite
Extremely helpful,courteous and polite, nothing was too much trouble.
March 17, 2024
Reply from National Windscreens - Diss
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Nice friendly staff both on the phone…
Nice friendly staff both on the phone and those that came to do the job
March 17, 2024
Reply from National Windscreens - Diss
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Super Efficient & professional
Received an appointment very quickly which was impressive. When the technician arrived he noticed very quickly that the screen was incorrect and ensured he had the correct one before returning. Very impressed with his knowledge & professionalism for a young man. Would always prefer this company in future who did a fantastic job. Thank you.
March 8, 2024
Reply from National Windscreens - Diss
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Courteous and friendly technician
Courteous and friendly technician who carried out the windscreen repair quicker than expected. Brilliant job, can’t see the repair.
March 12, 2024
Reply from National Windscreens - Diss
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Arrived early to my home to accommodate…
Arrived early to my home to accommodate a family matter I had to attend to. Good communication, efficient and courteous.
March 8, 2024
Reply from National Windscreens - Diss
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Easily done
It was easy to book my car in to have a new windscreen fitted and it was completed by Steve at Diss who is a real gentleman.
March 1, 2024
Reply from National Windscreens - Diss
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Diss
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
At the workshop they where very helpful…
At the workshop they where very helpful and friendly
February 23, 2024
Reply from National Windscreens - Diss
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
On time and very good service
February 7, 2024
Reply from National Windscreens - Diss
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very easy to contact Very quick…
Very easy to contact Very quick appointment and place suitable for me person doing work very pleasant and great job
January 20, 2024
Reply from National Windscreens - Diss
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Pleasant and personable installers
Pleasant and personable installers, did what needed to be done when it needed to be done.
January 14, 2024
Reply from National Windscreens - Diss
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The technician was was polite pleasant…
The technician was was polite pleasant and efficient. New windscreen was fitted very quickly, heating elements worked.
January 6, 2024
Reply from National Windscreens - Diss
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Good quality service.
Easy to arrange the appointment. Work was carried out quickly and efficiently. Good result given the difficult position of the chip in the windscreen.
January 5, 2024
Reply from National Windscreens - Diss
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Quick service
Quick service, helpful , from the booking to being kept informed about what was happening, with txts to update .
Engineers were polite and done a fantastic job .
December 16, 2023
Reply from National Windscreens - Diss
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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