Quick, simple on-line system to book an appointment. James the technician was superb. He kept me informed about arrival time, double checked the property location and arrived on time. Gave good, strai... See more
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Big stone chip and an expanding crack! Easy to book online. NW deal with the insurance company and only charge the windscreen excess. Technician Steve turned up on a foul day weatherwise. Punctual, p... See more
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Awful customer service, woman on phone was retiring and obviously not bothered,very rude. She "Forgot" to book my appointment,was rude again on second phone call,she got car make and model wrong af... See more
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After two difficult phone calls with the extremely awkward call centre to book my screen repair I was finished with the company. However a day later Vicky from customer service rang and instant... See more
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Company details
About National Windscreens - Diss
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 2D, Gilray Road, IP22 4EU, Diss, Norfolk, United Kingdom
- 01379-210-019
4.7
Excellent
121 reviews
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Reply from National Windscreens - Diss
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
National Windscreens … great job! Thank you +
Big stone chip and an expanding crack! Easy to book online. NW deal with the insurance company and only charge the windscreen excess.
Technician Steve turned up on a foul day weatherwise. Punctual, polite and efficient. Completed the job, showed his work and talked through the after-fitting setting times etc. Thoroughly happy and impressed with NW. We were in good hands. Cheers, Steve and NW.
November 14, 2023
Reply from National Windscreens - Diss
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great communication and window screen fitted on time
Great communication, friendly fitter, job done in a timely manner.
November 8, 2023
Reply from National Windscreens - Diss
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Professional clean job
Professional clean job, friendly technician who even came back the next day to complete the job as the mirror wouldn’t stick back on the new windscreen. So he stuck the pad to the screen and it was left overnight to dry and he came back early the next day to secure the mirror. Very conscientious.
November 4, 2023
Reply from National Windscreens - Diss
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
5 stars for the fitter working weekend…
5 stars for the fitter working weekend and arranging an early appointment 8am so could get back to sheffield at reasonable time.
0 stars for convenience had to wait 2+ days for fix and drive to a location 4o mins away off route home.
October 29, 2023
Reply from National Windscreens - Diss
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The technician was extremely friendly…
The technician was extremely friendly and kept me updated on progress.
October 24, 2023
Reply from National Windscreens - Diss
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
No one at the workshop!
No one at the workshop at the appointment time. My centre console was open when I got the car back which seemed odd for a chip repair. Overall company seems disorganised and hard work to deal with.
October 5, 2023
Reply from National Windscreens - Diss
Hi
Thank you for taking the time to review your recent experience.
Please accept our sincere apologies for the inconvenience and frustration this issue has caused you.
Following your feedback, we will review our process to see where we can make any improvements.
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Lovely men
Lovely men, very efficient very friendly and done. A great job 10 out of 10
October 3, 2023
Reply from National Windscreens - Diss
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service with a fabulous engineer…
Great service with a fabulous engineer from Diss. Did a superb job and ape ant time sealing the windscreen of my old defender
September 20, 2023
Reply from National Windscreens - Diss
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Got a chip in window screen
Got a chip in window screen , they were so helpful, was not long coming out to repair . Would use them again .
September 4, 2023
Reply from National Windscreens - Diss
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The technician turned up promptly
The technician turned up promptly, having given me an ETA on the phone.
He was polite, very helpful, and went above and beyond - repairing an extra little chip that he spotted and smoothing down an old repair.
All round excellent service.
July 26, 2023
Reply from National Windscreens - Diss
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great second time around
July 13, 2023
Reply from National Windscreens - Diss
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent service
Excellent service, arrived when said, job done efficiently and professionally
July 13, 2023
Reply from National Windscreens - Diss
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Diss
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Quick and easy.
July 5, 2023
Reply from National Windscreens - Diss
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Please call me back after the 15 th…
Please call me back after the 15 th June as I am in southafrica on 07879840016 to tell you what went wrong
June 7, 2023
Reply from National Windscreens - Diss
Hi,
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
He was extremely efficient and did a…
He was extremely efficient and did a first class job.
May 25, 2023
Reply from National Windscreens - Diss
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Courtesy and experience saved the day.
April 24, 2023
Reply from National Windscreens - Diss
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very prompt and efficient service.
April 16, 2023
Reply from National Windscreens - Diss
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Diss
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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