Quick, simple on-line system to book an appointment. James the technician was superb. He kept me informed about arrival time, double checked the property location and arrived on time. Gave good, strai... See more
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Big stone chip and an expanding crack! Easy to book online. NW deal with the insurance company and only charge the windscreen excess. Technician Steve turned up on a foul day weatherwise. Punctual, p... See more
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Awful customer service, woman on phone was retiring and obviously not bothered,very rude. She "Forgot" to book my appointment,was rude again on second phone call,she got car make and model wrong af... See more
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After two difficult phone calls with the extremely awkward call centre to book my screen repair I was finished with the company. However a day later Vicky from customer service rang and instant... See more
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Company details
About National Windscreens - Diss
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 2D, Gilray Road, IP22 4EU, Diss, Norfolk, United Kingdom
- 01379-210-019
4.7
Excellent
121 reviews
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Pleased with the swift service
We were really pleased to have the windscreen of the car replaced at a convenient location. The only negative was that we found that the internal fans were really noisy (sounded like a jet taking off) in the car after the fitting-could hear them outside the car too. We didn't check the fans until driving the car the following day. We were going to call the following week to get the fitter back. We managed to source that the problem was that the fascia with the vents on the bonnet was not slid back properly into the bottom of the windscreen properly. Once my husband had aligned it all up the noise disappeared!
March 16, 2023
Reply from National Windscreens - Diss
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
A professional engineer that was very…
A professional engineer that was very skilled into his work
January 7, 2023
Reply from National Windscreens - Diss
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Good customer service apart from not…
Good customer service apart from not having a quick-up tent so it can be fitted in the rain.
January 6, 2023
Reply from National Windscreens - Diss
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great professional service, took pride in the job
Good positive aptitude, diligent,with good customer coms
January 5, 2023
Reply from National Windscreens - Diss
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Did not turn up to a booked…
Did not turn up to a booked appointment. Then took another week to fit windowscreen. Broken rearview mirror when installing windowscreen. I was without mirror for a week. Then once mirror fitted, very poor mirror. Not the same as the original mirror.
Really unhappy with whole experience. Lots of time on phone chasing all of these problems.very poor bad experience.
November 25, 2022
Reply from National Windscreens - Diss
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Amazing correspondence with fitters and…
Amazing correspondence with fitters and very personable
November 1, 2022
Reply from National Windscreens - Diss
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
I had a chip which had started to…
I had a chip which had started to crack. The repair has made the crack invisible and the chip only slightly visible.
October 19, 2022
Reply from National Windscreens - Diss
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Diss
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Top job by Ryan the fitter
Good service! Top job by Ryan the fitter. He was helpful, friendly and efficient in sorting my windscreen. A good service from Ryan and Diss National Windscreens.
September 2, 2022
Reply from National Windscreens - Diss
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent service
Excellent service, quick, friendly and able to come to my place of work.
August 26, 2022
Reply from National Windscreens - Diss
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
good service
August 24, 2022
Reply from National Windscreens - Diss
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Very polite and efficient service
August 17, 2022
Reply from National Windscreens - Diss
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Specifically regarding Ryan from Diss
Ryan arrived on time, was polite, friendly and conscientious. No damage or leaks and everything working. No complaints here!
August 14, 2022
Reply from National Windscreens - Diss
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very friendly staff
Very friendly staff. Sorted out the chip on my windscreen immediately. Booking was easy. Great service all round. First class job.
August 8, 2022
Reply from National Windscreens - Diss
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Easy to book
Easy to book, prompt repair, friendly polite and professional technician repaired chip at our home.
July 27, 2022
Reply from National Windscreens - Diss
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
I called to arrange my windscreen refit…
I called to arrange my windscreen refit and was given a date. That date was then cancelled by National Windscreens as my windscreen did not need “calibration “.
The next available date was a further couple of weeks afterwards.
When the fitter came to fit the windscreen he was polite and helpful and did the job promptly and tidily.
I was a little surprised to be asked if I could assist with the placement of the windscreen and feel that if a windscreen is thought to need two persons to complete it, that it would be best to send two people out for the job.
Otherwise completely fine. Thanks.
July 18, 2022
Reply from National Windscreens - Diss
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Windscreen fitted professionally
The fitter arrived on time to fit a new windscreen. He did a thoroughly good job in a friendly and timely manner. My dashboard was a little dirty (not from his work I might add) and he cleaned my dashboard which wasn't part of his remit. All in all a damn good job. :)
July 9, 2022
Reply from National Windscreens - Diss
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Diss
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great customer service and the…
Great customer service and the technician was superb, couldn't fault the overall service at all
July 1, 2022
Reply from National Windscreens - Diss
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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