The team at Dorchester, Dorset were great - really accommodating. They drove to where my car was waiting for its MOT and liaised with the garage owner to get the windscreen replaced prior to the MOT.... See more
Company replied
Location
Switch locationUnit G2, Marabout Industrial Estate, DT1 1YA Dorchester, Dorset, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Everything went smoothly dropped the car off and just over an hour late it was ready for collection, nearly two weeks later now though and there is a very annoying tapping like sound but other than th... See more
Company replied
Was always weary about having windscreen replaced, would it be as good as factory fitting and could you tell it had been replaced with overspilling the adhesive and things. No need to worry tho!... See more
Company replied
Very easy to book and swift service. Far better than autoglass, who seem to feel that by getting an aggressive call centre operative to call me, stay on the phone after I've told them I'm sorted... See more
Company replied
Company details
About National Windscreens - Dorchester
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit G2, Marabout Industrial Estate, DT1 1YA, Dorchester, Dorset, United Kingdom
- 01305-700-096
4.7
Excellent
289 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Attention to detail
Attention to detail. Work carried out to excellent standard. Friendly and courteous.
February 18, 2025
Reply from National Windscreens - Dorchester
Thank you for your kind words. We are thrilled to hear that you were pleased with the work and the friendly service you received. We appreciate your feedback and will continue to strive for excellence in everything we do.
The window fitters had a very difficult…
The window fitters had a very difficult screen to remove but they persevered and succeeded. Very friendly and professional.
February 11, 2025
Reply from National Windscreens - Dorchester
Thank you for your kind words. We're delighted to hear that you were impressed with the fitters' professionalism and dedication. We appreciate your feedback and will share it with the team.
Booking time and place was simple and the follow up service ran like clockwork.…
Booking time and place was simple and the service was on time and
February 6, 2025
Reply from National Windscreens - Dorchester
Thank you for your kind words! We're pleased to hear you found our booking process simple and that the service was on time. Your positive feedback is greatly appreciated and reinforces our commitment to providing a smooth and convenient experience for our customers.
Reply from National Windscreens - Dorchester
We're thrilled to hear about your positive experience. It's wonderful to know that you were pleased with the service you received.
Reply from National Windscreens - Dorchester
We're glad to hear you were happy with the speed of service.
National windscreens Dorchester
Staff were very helpful and professional. Cannot complain. Definitely recommend them.
January 28, 2025
Reply from National Windscreens - Dorchester
Thank you for your kind words and positive review. We are thrilled to hear that you found our staff helpful and professional. We strive to provide excellent customer service and appreciate your recommendation.
Good experience
Very helpful & very good job i would recommend to other people for this service
January 31, 2025
Reply from National Windscreens - Dorchester
Thank you for your kind words and for taking the time to share your positive experience. We appreciate your recommendation and are glad to hear you found our service helpful.
The staff were very helpful and were…
The staff were very helpful and were very clean and tidy. Could not fault the work very good indeed.
January 24, 2025
Reply from National Windscreens - Dorchester
Thank you for your positive feedback. We're delighted to hear that you were pleased with our service. It's wonderful to know that you found our staff helpful, clean, and tidy. We appreciate your kind words about the quality of the work. We strive to provide excellent service to all our customers.
Reply from National Windscreens - Dorchester
Thank you for your kind words! We're thrilled to hear you found our service fast, efficient, and that we arrived as scheduled. Your satisfaction is important to us, and we appreciate you taking the time to share your experience.
Reply from National Windscreens - Dorchester
Thank you for your kind words! We're delighted to hear you had a positive experience with our service and staff. We strive to provide a welcoming and helpful environment for all our customers, and your feedback confirms we're on the right track. We appreciate you taking the time to share your thoughts.
Very efficient and polite and helpful…
Very efficient and polite and helpful repair engineer.
January 14, 2025
Reply from National Windscreens - Dorchester
We're so pleased to hear about your positive experience! It's wonderful that you found our repair engineer efficient, polite, and helpful. We truly value your feedback and appreciate you taking the time to share your thoughts. Providing excellent and courteous service is a top priority for us, and your comments reinforce our commitment to that goal. We strive to ensure every customer interaction is positive and efficient. Thank you again for your kind words; we hope to serve you again soon.
The boys you have working for you are…
The boys you have working for you are an asset. So helpful, polite and did a great job. It was so handy for them to come to my address rather then driving to a garage. Thankfully the rain stayed away!
Thank you
December 11, 2024
Reply from National Windscreens - Dorchester
We are thrilled to hear about your positive experience. We appreciate your kind words about our team's helpfulness, politeness, and the convenience of our service. We strive to provide exceptional customer service and are glad you found our team to be an asset.
Reply from National Windscreens - Dorchester
Thank you for your feedback. We're glad to hear you were happy with the speed and quality of the windscreen replacement.
Reply from National Windscreens - Dorchester
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Professional customer care and kept…
Professional customer care and kept informed. Great service 👏 👍
November 22, 2024
Reply from National Windscreens - Dorchester
Thank you for your kind words! We are delighted to hear that you were pleased with the customer care and service you received. We appreciate your feedback and are committed to providing the best possible experience for our customers.
Staff were welcoming and polite
Staff were welcoming and polite, explained the process and completed on time, with a great service .
November 15, 2024
Reply from National Windscreens - Dorchester
Thank you for taking the time to share your positive experience. We're delighted to hear that you found our staff welcoming and polite, and that the process was explained clearly and completed on time. We appreciate your feedback and are glad you had a great service.
A first class service
The work was carried out quickly by a very approachable operator who explained the process to me when asked.
There was no waiting for the work to begin and the car was ready in no time.
November 8, 2024
Reply from National Windscreens - Dorchester
Thank you for your kind words and for taking the time to share your positive experience. We are delighted to hear that you were happy with the service you received and that our operator was approachable and explained the process to you. We strive to provide a seamless and positive experience for all our customers, and we're glad that we were able to achieve that for you.
Excellent standard of work
November 6, 2024
Reply from National Windscreens - Dorchester
Thank you for taking the time to share your feedback. We're thrilled to hear that you were happy with the standard of work.
Reply from National Windscreens - Dorchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The member of staff arrived on time and…
The member of staff arrived on time and did an excellent job. Very quick and tidy.
October 17, 2024
Reply from National Windscreens - Dorchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.