On the morning of our windscreen replacement we was met by Jaye . She was very helpful kind and professional. Excellent customer service given by her. She kept us informed when windscreen had been... See more
Company replied
Location
Switch location2 Jardine Park Bradman Way, Grace Road West, Marsh Barton, EX2 8PE Exeter, South Devon, GB
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See what reviewers are saying
The service was excellent, Niall (I hope that's right!) was friendly, professional and fitted a complex windscreen in under 2 hours instead of the 4 hours we'sd been told to expect, and phoned 30 mins... See more
Company replied
Windscreen was replaced due to crack as a result of a stone chip. Car is 12 years old, windscreen was original. Replacement was noted to be non OEM screen. Drove home, car was parked up for 4 days wh... See more
Company replied
The whole experience was great. From the moment I arrived I was made to feel special and treated with great kindness. My fitter, sorry I didn’t get her name, was outstanding and a great asset to Natio... See more
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Company details
About National Windscreens - Exeter
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
2 Jardine Park Bradman Way, Grace Road West, Marsh Barton, EX2 8PE, Exeter, South Devon, United Kingdom
- 01392-590-046
4.7
Excellent
486 reviews
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Quick and efficient fitting of new…replacement
Quick and efficient fitting of new windscreen.took lest time than expected.
January 10, 2025
Reply from National Windscreens - Exeter
We're thrilled to hear about your positive experience! It's wonderful to know that the windscreen fitting was completed quickly and efficiently, exceeding your expectations. We appreciate you taking the time to share your feedback; it means a great deal to us to know we met your needs and delivered a positive experience. We strive to provide excellent service, and your review confirms we're on the right track. We value your business and hope to see you again soon.
Very friendly staff
Very friendly staff, job efficiently done.
The job was done by the Marsh Barton depot, but it wasn't in the drop down list
January 8, 2025
Reply from National Windscreens - Exeter
We appreciate you taking the time to share your feedback. We're thrilled to hear about your positive experience with our friendly staff and the efficient completion of your job at the Marsh Barton depot. Your comment about the depot not being in the dropdown list is noted, and we'll investigate this to improve the accuracy of our online options. We value your business and hope to serve you again soon. Thank you for choosing us.
Job well done
Very professional fitter explained what meedef doing did it and was away
December 21, 2024
Reply from National Windscreens - Exeter
We appreciate your kind words and are glad to hear you had a positive experience. We strive to provide excellent service and are happy to know our fitter met your expectations.
Really good service
Really good service. Speedy, turned up when scheduled. Pleasant and courteous gentleman. Very happy. Thank you.
December 18, 2024
Reply from National Windscreens - Exeter
Thank you for your kind words and positive review. We're thrilled to hear that you were happy with the service, including the prompt arrival and pleasant demeanor of our team member. We appreciate your feedback and are committed to providing excellent service to all our customers.
Reply from National Windscreens - Exeter
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Really efficient and kind staff
December 6, 2024
Reply from National Windscreens - Exeter
Thank you for your kind words. We're delighted to hear you found our staff efficient and kind. We strive to provide excellent customer service and appreciate your feedback.
Great Engineer
The engineer was great, explained the process, was quick and efficient and nice and friendly
December 6, 2024
Reply from National Windscreens - Exeter
We're so glad to hear you had a positive experience. We appreciate your kind words about the engineer's professionalism and helpfulness. We strive to provide excellent service and are pleased to know we met your expectations.
Reply from National Windscreens - Exeter
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide excellent service and are glad our fitter met your expectations.
Replacement of windscreen
My experience with National windscreens was positive, efficient and friendly. Very Satisfied!
November 29, 2024
Reply from National Windscreens - Exeter
Thank you for your kind words. We are delighted to hear that you had a positive experience with our team. We strive to provide efficient and friendly service to all our customers.
Reply from National Windscreens - Exeter
We appreciate your kind words and are glad you found the experience positive.
Reply from National Windscreens - Exeter
We appreciate you taking the time to share your positive experience. We're glad you found the process easy and clear.
First time I have had a windscreen…
First time I have had a windscreen replaced and the two fitter was so polite tidy
November 29, 2024
Reply from National Windscreens - Exeter
We are delighted to hear about your positive experience. It's wonderful to know that our team's professionalism and attention to detail made a positive impression.
Quick
Quick, friendly, efficient service. Pleasant place to wait whilst job being done.
November 27, 2024
Reply from National Windscreens - Exeter
Thank you for your kind words! We're so glad to hear you had a positive experience with our service. We appreciate your feedback and will continue to strive for excellence.
Efficient and straightforward
November 19, 2024
Reply from National Windscreens - Exeter
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great company to deal with
I was really happy with the service provided by National Windscreens. They fit me in really quickly and were helpful and professional at all times.
November 22, 2024
Reply from National Windscreens - Exeter
Thank you for taking the time to share your positive experience. We are delighted to hear that you were happy with the service you received. We appreciate your kind words about the speed of the service and the helpfulness and professionalism of our team. We strive to provide excellent service to all our customers, and we are glad that we were able to meet your expectations.
Reply from National Windscreens - Exeter
We appreciate your kind words and are glad to hear that you found our service efficient, polite, and speedy.
Nice people at the depot but paying via…
Nice people at the depot but paying via telephone was painful and had to wait 40 minutes for an answer
November 7, 2024
Reply from National Windscreens - Exeter
We appreciate your feedback and are sorry to hear about the inconvenience you experienced with our telephone payment process. We value your business and will look into improving our phone service.
Reply from National Windscreens - Exeter
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great service
The guys were great. Communication was good and they got it done in good time
November 1, 2024
Reply from National Windscreens - Exeter
We're so glad to hear you had a positive experience! We appreciate your kind words about our team's communication and efficiency. We strive to provide excellent service and we're happy to hear we met your expectations.
Very friendly staff & a great job
October 21, 2024
Reply from National Windscreens - Exeter
Thank you for taking the time to share your positive feedback. We're glad to hear you had a great experience.
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