Luke the manager in Gloucester was friendly and helpful. The problem was the length of time I had to wait for the windscreen to be replaced. My appointment was postponed so in the end I had to wait al... See more
Company replied
Location
Switch location2 Capitol Park, 103 Pearce Way, GL2 5YD Gloucester, Gloucestershire, GB
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Easy online booking following a link after reporting a damaged windscreen through my insurance. I ended up needing to push back the date which I could do online with ease. Simple drop off, very plea... See more
Company replied
Soon after speaking with our insurance company we had contact from our local National Windscreens to arrange a preliminary assessment. It was good to see on the website what jobs were in our queue and... See more
Company replied
The fitter was professional and polite and nothing was too much trouble would use them again
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Company details
About National Windscreens - Gloucester
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
2 Capitol Park, 103 Pearce Way, GL2 5YD, Gloucester, Gloucestershire, United Kingdom
- 01452-595-097
4.6
Excellent
405 reviews
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Very professional service from start to…
Very professional service from start to finish
March 27, 2025
Reply from National Windscreens - Gloucester
Thank you for your kind words! We're delighted to hear that you found our service professional from start to finish. We appreciate you taking the time to share your positive experience.
Quick and professional
March 22, 2025
Reply from National Windscreens - Gloucester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Gloucester
Thank you for your kind review! We appreciate you taking the time to share your positive experience. We strive to provide excellent customer service and are glad to hear that our service met your expectations.
Left the vehicle with you returned in…
Left the vehicle with you returned in 2hrs job done first class excellent service well done
March 19, 2025
Reply from National Windscreens - Gloucester
We appreciate your kind words and are thrilled to hear that you were happy with the service you received. We strive to provide our customers with the best possible experience, and it's fantastic to know we achieved that for you. Thank you for choosing us and for taking the time to share your positive feedback.
I found the Gloucester branch to be…
I found the Gloucester branch to be friendly and professional. The work was carried out efficiently and my car returned in its original state. Would be happy to recommend them.
March 16, 2025
Reply from National Windscreens - Gloucester
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the friendly and professional service you received at our Gloucester branch. We appreciate your feedback about the efficient work and the care taken in returning your car to its original state. We strive to provide excellent service to all our customers, and we are glad that we were able to meet your expectations.
Reply from National Windscreens - Gloucester
Thank you for your kind review! We appreciate you taking the time to share your positive experience. We strive to provide excellent customer service and are glad to hear that our service met your expectations.
Reply from National Windscreens - Gloucester
Thank you for your kind review! We're delighted to hear that you found our service great and friendly. We strive to provide a positive experience for every customer, and your feedback confirms we're on the right track. We appreciate you taking the time to share your thoughts.
Staff were really lovely and helpful
Staff were really lovely and helpful. Work completed a lot quicker than expected.
March 15, 2025
Reply from National Windscreens - Gloucester
Thank you for your kind words and positive review! We are thrilled to hear that you found our staff helpful and that the work was completed sooner than expected. We strive to provide excellent customer experiences, and your feedback confirms we are meeting that goal. We appreciate you taking the time to share your positive experience.
Reply from National Windscreens - Gloucester
We're happy to hear that you had a positive experience. We appreciate your kind words and will share your feedback with our team.
Reply from National Windscreens - Gloucester
Thank you for your kind review! We're delighted to hear that you found our service good, quick, efficient, and courteous. We strive to provide excellent customer experiences, and your feedback confirms we're on the right track. We appreciate you taking the time to share your positive experience.
Quick and hassle free
Quick and easy, no issues, very hassle free and friendly staff!
February 26, 2025
Reply from National Windscreens - Gloucester
Thank you for your positive review! We're thrilled to hear you found our service quick, easy, and hassle-free. We appreciate your kind words about our friendly staff and strive to provide excellent customer experiences.
Easy to book
Easy to book. Great service. Was very easy to rearrange, drop off and collect.
February 20, 2025
Reply from National Windscreens - Gloucester
We're thrilled you found our booking process easy and our service exceptional! We truly appreciate your kind words about the smooth rearrangement, drop-off, and collection process. Your positive feedback is invaluable to us as we strive to provide the best possible experience for our customers. We're delighted to hear that we met your expectations and hope to serve you again soon.
It was a very bad experience long time…
It was a very bad experience long time waiting and the guy was unprofessional and didn’t clean the smashed glass and left inside and adjusted the new one over it, over all it was a very bad experience.
February 19, 2025
Reply from National Windscreens - Gloucester
We understand your frustration with the recent experience. We value your feedback and will use it to improve our services. We strive to provide a positive experience for all our customers.
Reply from National Windscreens - Gloucester
We appreciate your kind words and are glad to hear that you were satisfied with the work completed.
no fuss easy and well done thank you 5…
no fuss easy and well done thank you 5 stars
February 20, 2025
Reply from National Windscreens - Gloucester
We appreciate your kind words and are thrilled to hear that you found our service easy and well done.
Reply from National Windscreens - Gloucester
Thank you for your kind words! We're delighted to hear you found our communication good, our platform easy to use, and our staff great. We appreciate you taking the time to share your positive experience.
Reply from National Windscreens - Gloucester
Thank you for your kind words. We're delighted to hear that you had a positive experience with our team. We appreciate your feedback and will continue to strive for excellence.
Very Good Job
The replacement of the windscreeen went well and I waited in Macdonalds nearby.
February 14, 2025
Reply from National Windscreens - Gloucester
We're glad to hear that the windshield replacement went smoothly. We appreciate your patience while waiting.
Great Job
Good communication and easy 📖 Ng process. Staff very friendly on arrival and collection. Replacement screen installation done well with no mess.
February 8, 2025
Reply from National Windscreens - Gloucester
Thank you for your kind words and positive review. We are delighted to hear that you found the communication and booking process easy and that you were happy with the friendly service you received from our staff. We are also pleased to hear that the replacement screen installation was completed to your satisfaction. We strive to provide a positive and hassle-free experience for all our customers, and we are glad that we were able to achieve that for you.
Good service
February 10, 2025
Reply from National Windscreens - Gloucester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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